01 Directory record
Service, provider and regulatory context
- Provider
- Pinestone Limited
- CQC provider ID
- 1-101662628
- CQC location ID
- 1-115070539
- ODS code
- VLDR4
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- North West
- NHS region
- North West
- Local authority
- Cheshire West and Chester
- ONSPD CCG
- E38000233 · NHS Cheshire CCG
- Latest directory check
- 9 January 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 14 January 2011
- Dormant
- No
- Registered manager
- Turner, Sarah
- Care-home beds
- 22
- Latest overall rating
- Good
- Rating publication date
- 9 January 2026
- Inherited rating
- No
- UPRN
- 100012377004
- Coordinates
- 53.2721390, -2.7673420
- Parliamentary constituency
- Runcorn and Helsby
- Provider Companies House number
- 02951627
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Turner, Sarah
- Provider telephone
- 01928723639
- Provider coordinates
- 53.2721390, -2.7673420
- Provider constituency
- Runcorn and Helsby
- Provider address
- Heathercliffe Residential Care Home, Old Chester Road, Helsby, Frodsham, Cheshire, WA6 9NP
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Dementia
- Older People
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 9 January 2026 | Location | No |
| Care Homes | Overall | Good | 9 January 2026 | Location | No |
| Care Homes | Responsive | Good | 9 January 2026 | Location | No |
| Care Homes | Safe | Good | 9 January 2026 | Location | No |
| Overall | Caring | Good | 9 January 2026 | Location | No |
| Overall | Overall | Good | 9 January 2026 | Location | No |
| Overall | Responsive | Good | 9 January 2026 | Location | No |
| Overall | Safe | Good | 9 January 2026 | Location | No |
| Overall | Effective | Good | 2 November 2018 | Location | No |
| Overall | Well-led | Good | 2 November 2018 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: Old Chester Road,Helsby,Frodsham, WA6 9NP
Phone: 1928723639