01 Directory record
Service, provider and regulatory context
- Provider
- Imperial Care Homes Limited
- CQC provider ID
- 1-101667262
- CQC location ID
- 1-118399111
- ODS code
- VL68C
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 20 July 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 10 January 2011
- Dormant
- No
- Registered manager
- Smith, Laura
- Care-home beds
- 20
- Latest overall rating
- Requires improvement
- Rating publication date
- 20 July 2026
- Inherited rating
- No
- UPRN
- 100091328237
- Coordinates
- 52.9075260, 1.0645240
- Parliamentary constituency
- North Norfolk
- Provider Companies House number
- 03796708
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Smith, Laura
- Provider telephone
- 01263713222
- Provider UPRN
- 10034793789
- Provider coordinates
- 52.9554910, 0.8512260
- Provider constituency
- North Norfolk
- Provider address
- Clubbs Lane, Wells-next-the-Sea, Norfolk, NR23 1DP
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Older People
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Requires improvement | 20 July 2026 | Location | No |
| Care Homes | Effective | Requires improvement | 20 July 2026 | Location | No |
| Care Homes | Overall | Requires improvement | 20 July 2026 | Location | No |
| Care Homes | Responsive | Good | 20 July 2026 | Location | No |
| Care Homes | Safe | Requires improvement | 20 July 2026 | Location | No |
| Care Homes | Well-led | Requires improvement | 20 July 2026 | Location | No |
| Overall | Caring | Requires improvement | 20 July 2026 | Location | No |
| Overall | Effective | Requires improvement | 20 July 2026 | Location | No |
| Overall | Overall | Requires improvement | 20 July 2026 | Location | No |
| Overall | Responsive | Good | 20 July 2026 | Location | No |
| Overall | Safe | Requires improvement | 20 July 2026 | Location | No |
| Overall | Well-led | Requires improvement | 20 July 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Caring for adults over 65 yrs
04 Contact
Public directory details
Address: Holt Road,Holt, NR25 7AR
Phone: 1263713222