01 Directory record
Service, provider and regulatory context
- Provider
- B & M Investments Limited
- CQC provider ID
- 1-102643026
- CQC location ID
- 1-120671535
- ODS code
- VL3K7
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- East
- NHS region
- East of England
- Local authority
- Hertfordshire
- ONSPD CCG
- E38000079 · NHS Herts Valleys CCG
- Brand
- BD147 · BRAND B & M Care
- Latest directory check
- 11 June 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 6 May 2011
- Dormant
- No
- Registered manager
- Pinner, Lisa
- Care-home beds
- 45
- Latest overall rating
- Good
- Rating publication date
- 11 June 2026
- Inherited rating
- No
- UPRN
- 100080683566
- Coordinates
- 51.7564840, -0.4693290
- Parliamentary constituency
- Hemel Hempstead
- Provider Companies House number
- FC008606
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Rodgers, Rachel
- Provider telephone
- 01442236020
- Provider website recorded
- Available through the source page
- Provider PAF ID
- 28213695
- Provider coordinates
- 51.7580950, -0.4687530
- Provider constituency
- Hemel Hempstead
- Provider address
- Old Town Court, 70 Queensway, Hemel Hempstead, Hertfordshire, HP2 5HD
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Dementia
- Older People
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 11 June 2026 | Location | No |
| Care Homes | Effective | Good | 11 June 2026 | Location | No |
| Care Homes | Overall | Good | 11 June 2026 | Location | No |
| Care Homes | Responsive | Good | 11 June 2026 | Location | No |
| Care Homes | Safe | Requires improvement | 11 June 2026 | Location | No |
| Care Homes | Well-led | Good | 11 June 2026 | Location | No |
| Overall | Caring | Good | 11 June 2026 | Location | No |
| Overall | Effective | Good | 11 June 2026 | Location | No |
| Overall | Overall | Good | 11 June 2026 | Location | No |
| Overall | Responsive | Good | 11 June 2026 | Location | No |
| Overall | Safe | Requires improvement | 11 June 2026 | Location | No |
| Overall | Well-led | Good | 11 June 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Caring for adults under 65 yrs|Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: 5 Broad Street,Hemel Hempstead, HP2 5BW
Phone: 1442244722
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.