01 Directory record
Service, provider and regulatory context
- Provider
- Phoenix House
- CQC provider ID
- 1-101660529
- CQC location ID
- 1-121816452
- ODS code
- VLDNC
- Care home
- No
- Location type
- Independent Healthcare Org
- Primary inspection category
- Residential substance misuse
- Region
- North West
- NHS region
- North West
- Local authority
- Wirral
- ONSPD CCG
- E38000208 · NHS Wirral CCG
- Latest directory check
- 24 July 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 20 January 2011
- Dormant
- No
- Registered manager
- Green, Nicola
- Care-home beds
- 0
- Latest overall rating
- Outstanding
- Rating publication date
- 24 July 2026
- Inherited rating
- No
- UPRN
- 42119291
- Coordinates
- 53.3918350, -3.0740310
- Parliamentary constituency
- Birkenhead
- Provider Companies House number
- 01626869
- Provider charity number
- 284880
- Provider HSCA start date
- 1 October 2010
- Provider type
- Independent Healthcare Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Hospitals
- Provider inspection category
- Residential substance misuse
- Provider nominated individual
- Owens, Nicola
- Provider telephone
- 07525245919
- Provider website recorded
- Available through the source page
- Provider PAF ID
- 37730290
- Provider coordinates
- 51.4975160, -0.0991890
- Provider constituency
- Bermondsey and Old Southwark
- Provider address
- Phoenix Futures, 68 Newington Causeway, London, SE1 6DF
Regulated activities
- Accommodation for persons who require treatment for substance misuse
Service types in monthly profile
- Residential substance misuse treatment and/or rehabilitation service
Service user bands
- People who misuse drugs and alcohol
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Overall | Caring | Outstanding | 24 July 2026 | Location | No |
| Overall | Effective | Good | 24 July 2026 | Location | No |
| Overall | Overall | Outstanding | 24 July 2026 | Location | No |
| Overall | Responsive | Good | 24 July 2026 | Location | No |
| Overall | Safe | Good | 24 July 2026 | Location | No |
| Overall | Well-led | Outstanding | 24 July 2026 | Location | No |
| Substance misuse services | Caring | Outstanding | 24 July 2026 | Location | No |
| Substance misuse services | Effective | Good | 24 July 2026 | Location | No |
| Substance misuse services | Overall | Outstanding | 24 July 2026 | Location | No |
| Substance misuse services | Responsive | Good | 24 July 2026 | Location | No |
| Substance misuse services | Safe | Good | 24 July 2026 | Location | No |
| Substance misuse services | Well-led | Outstanding | 24 July 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Rehabilitation (substance abuse)
Specialisms and services
Caring for adults under 65 yrs|Substance misuse problems
04 Contact
Public directory details
Address: Upton Road,Bidston, Birkenhead,Wirral, CH43 7QF
Phone: 1516522667
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.