01 Directory record
Service, provider and regulatory context
- Provider
- Care Outlook Ltd
- CQC provider ID
- 1-101679773
- CQC location ID
- 1-12872959155
- ODS code
- VNLV2
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- South East
- NHS region
- South East
- Local authority
- West Sussex
- ONSPD CCG
- E38000248 · NHS West Sussex CCG
- Brand
- BD461 · BRAND Care Outlook
- Latest directory check
- 2 April 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 5 April 2022
- Dormant
- No
- Registered manager
- Ades, Kerry
- Care-home beds
- 0
- Latest overall rating
- Requires improvement
- Rating publication date
- 2 April 2026
- Inherited rating
- No
- UPRN
- 10013795719
- Coordinates
- 51.0609310, -0.3551490
- Parliamentary constituency
- Horsham
- Provider Companies House number
- 05302971
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- McEvoy, Ami-Jo
- Provider telephone
- 02086959095
- Provider UPRN
- 100023262413
- Provider coordinates
- 51.4262170, -0.0448540
- Provider constituency
- Lewisham West and East Dulwich
- Provider address
- Laurel Grove, London, SE26 4JY
Regulated activities
- Personal care
Service types in monthly profile
- Extra Care housing services
Service user bands
- Dementia
- Learning disabilities or autistic spectrum disorder
- Mental Health
- Older People
- People who misuse drugs and alcohol
- Physical Disability
- Sensory Impairment
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 2 April 2026 | Location | No |
| Homecare | Effective | Requires improvement | 2 April 2026 | Location | No |
| Homecare | Overall | Requires improvement | 2 April 2026 | Location | No |
| Homecare | Responsive | Requires improvement | 2 April 2026 | Location | No |
| Homecare | Safe | Requires improvement | 2 April 2026 | Location | No |
| Homecare | Well-led | Requires improvement | 2 April 2026 | Location | No |
| Overall | Caring | Good | 2 April 2026 | Location | No |
| Overall | Effective | Requires improvement | 2 April 2026 | Location | No |
| Overall | Overall | Requires improvement | 2 April 2026 | Location | No |
| Overall | Responsive | Requires improvement | 2 April 2026 | Location | No |
| Overall | Safe | Requires improvement | 2 April 2026 | Location | No |
| Overall | Well-led | Requires improvement | 2 April 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Supported housing
Specialisms and services
Sensory impairments|Caring for adults under 65 yrs|Dementia|Learning disabilities|Mental health conditions|Caring for adults over 65 yrs|Substance misuse problems|Physical disabilities
04 Contact
Public directory details
Address: The Office, Highwood Mill,The Boulevard,Horsham, RH12 1GF
Phone: Not supplied
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.