01 Directory record
Service, provider and regulatory context
- Provider
- Consensus Support Services Limited
- CQC provider ID
- 1-119235696
- CQC location ID
- 1-132648081
- ODS code
- VLTT4
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 31 July 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 21 January 2011
- Dormant
- No
- Registered manager
- Merlo, Matthew
- Care-home beds
- 8
- Latest overall rating
- Good
- Rating publication date
- 31 July 2026
- Inherited rating
- No
- UPRN
- 100090904526
- Coordinates
- 52.6275560, 1.3254070
- Parliamentary constituency
- Norwich South
- Provider Companies House number
- 04081379
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Preedy, Katy
- Provider telephone
- 01536517080
- Provider website recorded
- Available through the source page
- Provider UPRN
- 303004082
- Provider coordinates
- 51.9164520, 0.9254040
- Provider constituency
- Colchester
- Provider address
- 3 The Courtyards, Phoenix Square, Wyncolls Road, Colchester, CO4 9PE
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Learning disabilities or autistic spectrum disorder
- Older People
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 31 July 2026 | Location | No |
| Care Homes | Effective | Good | 31 July 2026 | Location | No |
| Care Homes | Overall | Good | 31 July 2026 | Location | No |
| Care Homes | Responsive | Good | 31 July 2026 | Location | No |
| Care Homes | Safe | Good | 31 July 2026 | Location | No |
| Care Homes | Well-led | Good | 31 July 2026 | Location | No |
| Overall | Caring | Good | 31 July 2026 | Location | No |
| Overall | Effective | Good | 31 July 2026 | Location | No |
| Overall | Overall | Good | 31 July 2026 | Location | No |
| Overall | Responsive | Good | 31 July 2026 | Location | No |
| Overall | Safe | Good | 31 July 2026 | Location | No |
| Overall | Well-led | Good | 31 July 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Caring for adults under 65 yrs|Learning disabilities|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: 9 Harvey Lane,Norwich, NR7 0BG
Phone: 1603304655
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.