01 Directory record
Service, provider and regulatory context
- Provider
- The Royal Naval Benevolent Trust
- CQC provider ID
- 1-101716239
- CQC location ID
- 1-137436574
- ODS code
- VLL1P
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- South East
- NHS region
- South East
- Local authority
- Medway
- ONSPD CCG
- E38000237 · NHS Kent and Medway CCG
- Latest directory check
- 25 August 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 24 January 2011
- Dormant
- No
- Care-home beds
- 55
- Latest overall rating
- Requires improvement
- Rating publication date
- 25 August 2026
- Inherited rating
- No
- UPRN
- 44063475
- Coordinates
- 51.3781480, 0.5551310
- Parliamentary constituency
- Gillingham and Rainham
- Provider charity number
- 206243
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Dollner, Deborah
- Provider telephone
- 01634852431
- Provider website recorded
- Available through the source page
- Provider coordinates
- 51.3781480, 0.5551310
- Provider constituency
- Gillingham and Rainham
- Provider address
- Pembroke House, 11 Oxford Road, Gillingham, Kent, ME7 4BS
Regulated activities
- Accommodation for persons who require nursing or personal care
- Treatment of disease, disorder or injury
Service types in monthly profile
- Care home service with nursing
Service user bands
- Dementia
- Older People
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Requires improvement | 25 August 2026 | Location | No |
| Care Homes | Effective | Requires improvement | 25 August 2026 | Location | No |
| Care Homes | Overall | Requires improvement | 25 August 2026 | Location | No |
| Care Homes | Responsive | Requires improvement | 25 August 2026 | Location | No |
| Care Homes | Safe | Requires improvement | 25 August 2026 | Location | No |
| Care Homes | Well-led | Requires improvement | 25 August 2026 | Location | No |
| Overall | Caring | Requires improvement | 25 August 2026 | Location | No |
| Overall | Effective | Requires improvement | 25 August 2026 | Location | No |
| Overall | Overall | Requires improvement | 25 August 2026 | Location | No |
| Overall | Responsive | Requires improvement | 25 August 2026 | Location | No |
| Overall | Safe | Requires improvement | 25 August 2026 | Location | No |
| Overall | Well-led | Requires improvement | 25 August 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Nursing homes
Specialisms and services
Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: 11 Oxford Road,Gillingham, ME7 4BS
Phone: 1634852431
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.