01 Directory record
Service, provider and regulatory context
- Provider
- Cera Care Operations Limited
- CQC provider ID
- 1-101642943
- CQC location ID
- 1-13937465157
- ODS code
- VNNAL
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- South East
- NHS region
- South East
- Local authority
- West Sussex
- ONSPD CCG
- E38000248 · NHS West Sussex CCG
- Brand
- BD214 · BRAND Cera Care
- Latest directory check
- 4 August 2025
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 10 November 2022
- Dormant
- No
- Registered manager
- Milne, Suzanne
- Care-home beds
- 0
- Latest overall rating
- Good
- Rating publication date
- 4 August 2025
- Inherited rating
- No
- UPRN
- 200001224665
- Coordinates
- 51.1266860, -0.1550240
- Parliamentary constituency
- Crawley
- Provider Companies House number
- 04320403
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Donald, Charlotte
- Provider telephone
- 03301239180
- Provider website recorded
- Available through the source page
- Provider UPRN
- 100091470093
- Provider coordinates
- 51.9219670, 0.9314930
- Provider constituency
- Colchester
- Provider address
- Crown House, Stephenson Road, Severalls Industrial Park, Colchester, CO4 9QR
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Dementia
- Mental Health
- Older People
- Physical Disability
- Sensory Impairment
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 4 August 2025 | Location | No |
| Homecare | Effective | Good | 4 August 2025 | Location | No |
| Homecare | Overall | Good | 4 August 2025 | Location | No |
| Homecare | Responsive | Good | 4 August 2025 | Location | No |
| Homecare | Safe | Good | 4 August 2025 | Location | No |
| Homecare | Well-led | Good | 4 August 2025 | Location | No |
| Overall | Caring | Good | 4 August 2025 | Location | No |
| Overall | Effective | Good | 4 August 2025 | Location | No |
| Overall | Overall | Good | 4 August 2025 | Location | No |
| Overall | Responsive | Good | 4 August 2025 | Location | No |
| Overall | Safe | Good | 4 August 2025 | Location | No |
| Overall | Well-led | Good | 4 August 2025 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Sensory impairments|Caring for adults under 65 yrs|Dementia|Mental health conditions|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: Lanehurst Gardens, Grattons Drive,Crawley, RH10 3BB
Phone: 1293241120
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.