01 Directory record
Service, provider and regulatory context
- Provider
- Utopia Care Limited
- CQC provider ID
- 1-14144126428
- CQC location ID
- 1-14422006973
- ODS code
- VNNQG
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 26 June 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 12 December 2022
- Dormant
- No
- Registered manager
- Bissessur, Shaneel
- Care-home beds
- 0
- Latest overall rating
- Requires improvement
- Rating publication date
- 26 June 2026
- Inherited rating
- No
- UPRN
- 10092019302
- Coordinates
- 52.4137300, 0.7508360
- Parliamentary constituency
- South West Norfolk
- Provider Companies House number
- 14244512
- Provider HSCA start date
- 12 December 2022
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Bissessur, Shaneel
- Provider telephone
- 01603319430
- Provider website recorded
- Available through the source page
- Provider UPRN
- 10092019302
- Provider coordinates
- 52.4137300, 0.7508360
- Provider constituency
- South West Norfolk
- Provider address
- 3 Market Place, Thetford, IP24 2AH
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Dementia
- Learning disabilities or autistic spectrum disorder
- Older People
- Physical Disability
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 26 June 2026 | Location | No |
| Homecare | Effective | Requires improvement | 26 June 2026 | Location | No |
| Homecare | Overall | Requires improvement | 26 June 2026 | Location | No |
| Homecare | Responsive | Good | 26 June 2026 | Location | No |
| Homecare | Safe | Requires improvement | 26 June 2026 | Location | No |
| Homecare | Well-led | Requires improvement | 26 June 2026 | Location | No |
| Overall | Caring | Good | 26 June 2026 | Location | No |
| Overall | Effective | Requires improvement | 26 June 2026 | Location | No |
| Overall | Overall | Requires improvement | 26 June 2026 | Location | No |
| Overall | Responsive | Good | 26 June 2026 | Location | No |
| Overall | Safe | Requires improvement | 26 June 2026 | Location | No |
| Overall | Well-led | Requires improvement | 26 June 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Caring for adults under 65 yrs|Dementia|Learning disabilities|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: 3 Market Place,Thetford, IP24 2AH
Phone: 1603319430
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.