01 Directory record
Service, provider and regulatory context
- Provider
- Hearts Of Care Agency Limited
- CQC provider ID
- 1-12744167985
- CQC location ID
- 1-14473824013
- ODS code
- VNNR0
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- East
- NHS region
- East of England
- Local authority
- Suffolk
- ONSPD CCG
- E38000086 · NHS Ipswich and East Suffolk CCG
- Latest directory check
- 28 October 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 29 November 2022
- Dormant
- No
- Care-home beds
- 0
- Latest overall rating
- Good
- Rating publication date
- 28 October 2026
- Inherited rating
- No
- Coordinates
- 52.0551250, 1.1490050
- Parliamentary constituency
- Ipswich
- Provider Companies House number
- 13321115
- Provider HSCA start date
- 29 November 2022
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Buenafe, Archel
- Provider telephone
- 01473954838
- Provider website recorded
- Available through the source page
- Provider coordinates
- 52.0551250, 1.1490050
- Provider constituency
- Ipswich
- Provider address
- Regus Franciscan House,, 51 Princes Street,, Ipswich, IP1 1UR
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Dementia
- Mental Health
- Older People
- Physical Disability
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 28 October 2026 | Location | No |
| Homecare | Effective | Good | 28 October 2026 | Location | No |
| Homecare | Overall | Good | 28 October 2026 | Location | No |
| Homecare | Responsive | Good | 28 October 2026 | Location | No |
| Homecare | Safe | Good | 28 October 2026 | Location | No |
| Homecare | Well-led | Requires improvement | 28 October 2026 | Location | No |
| Overall | Caring | Good | 28 October 2026 | Location | No |
| Overall | Effective | Good | 28 October 2026 | Location | No |
| Overall | Overall | Good | 28 October 2026 | Location | No |
| Overall | Responsive | Good | 28 October 2026 | Location | No |
| Overall | Safe | Good | 28 October 2026 | Location | No |
| Overall | Well-led | Requires improvement | 28 October 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Caring for adults under 65 yrs|Dementia|Mental health conditions|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: 51 Princes Street,Ipswich, IP1 1UR
Phone: 1473954838
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.