01 Directory record
Service, provider and regulatory context
- Provider
- Mr & Mrs W Wallen
- CQC provider ID
- 1-101698384
- CQC location ID
- 1-147440764
- ODS code
- VL13V
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- London
- NHS region
- London
- Local authority
- Croydon
- ONSPD CCG
- E38000245 · NHS South West London CCG
- Latest directory check
- 4 July 2024
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 16 February 2011
- Dormant
- No
- Registered manager
- Ricketts, Ismail
- Care-home beds
- 4
- Latest overall rating
- Requires improvement
- Rating publication date
- 4 July 2024
- Inherited rating
- No
- UPRN
- 100020697629
- Coordinates
- 51.3961320, -0.1030640
- Parliamentary constituency
- Croydon West
- Provider HSCA start date
- 16 February 2011
- Provider type
- Social Care Org
- Provider ownership type
- Partnership
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider main partner
- Wallen, Naomi
- Provider telephone
- 02082399547
- Provider UPRN
- 100020697629
- Provider coordinates
- 51.3961320, -0.1030640
- Provider constituency
- Croydon West
- Provider address
- 21-23 Lucerne Road, Thornton Heath, Surrey, CR7 7BB
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Dementia
- Learning disabilities or autistic spectrum disorder
- Physical Disability
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 4 July 2024 | Location | No |
| Care Homes | Effective | Good | 4 July 2024 | Location | No |
| Care Homes | Overall | Requires improvement | 4 July 2024 | Location | No |
| Care Homes | Responsive | Requires improvement | 4 July 2024 | Location | No |
| Care Homes | Safe | Good | 4 July 2024 | Location | No |
| Care Homes | Well-led | Requires improvement | 4 July 2024 | Location | No |
| Overall | Caring | Good | 4 July 2024 | Location | No |
| Overall | Effective | Good | 4 July 2024 | Location | No |
| Overall | Overall | Requires improvement | 4 July 2024 | Location | No |
| Overall | Responsive | Requires improvement | 4 July 2024 | Location | No |
| Overall | Safe | Good | 4 July 2024 | Location | No |
| Overall | Well-led | Requires improvement | 4 July 2024 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Dementia|Learning disabilities|Physical disabilities
04 Contact
Public directory details
Address: 21-23 Lucerne Road,Thornton Heath, CR7 7BB
Phone: 2082399547