01 Directory record
Service, provider and regulatory context
- Provider
- Willowbrook Healthcare Limited
- CQC provider ID
- 1-3105856072
- CQC location ID
- 1-15520134023
- ODS code
- VNQ9Y
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- South East
- NHS region
- South East
- Local authority
- Surrey
- ONSPD CCG
- E38000246 · NHS Surrey Heartlands CCG
- Brand
- BD293 · BRAND Avery
- Latest directory check
- 7 November 2025
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 1 June 2023
- Dormant
- No
- Registered manager
- Smith, Gabriela
- Care-home beds
- 95
- Latest overall rating
- Good
- Rating publication date
- 7 November 2025
- Inherited rating
- No
- UPRN
- 10092961334
- PAF ID
- 39557196
- Coordinates
- 51.3735280, -0.5231420
- Parliamentary constituency
- Runnymede and Weybridge
- Provider Companies House number
- 6655208
- Provider HSCA start date
- 1 March 2017
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Southall, Natasha
- Provider telephone
- 01604675566
- Provider website recorded
- Available through the source page
- Provider PAF ID
- 35131425
- Provider coordinates
- 52.2147230, -0.9442740
- Provider constituency
- Northampton South
- Provider address
- 3 Cygnet Drive, Swan Valley, Northampton, Northamptonshire, NN4 9BS
- Primary dual-registration ID
- N
Regulated activities
- Accommodation for persons who require nursing or personal care
- Treatment of disease, disorder or injury
Service types in monthly profile
- Care home service with nursing
Service user bands
- Dementia
- Older People
- Physical Disability
- Sensory Impairment
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 7 November 2025 | Location | No |
| Care Homes | Effective | Good | 7 November 2025 | Location | No |
| Care Homes | Overall | Good | 7 November 2025 | Location | No |
| Care Homes | Responsive | Good | 7 November 2025 | Location | No |
| Care Homes | Safe | Good | 7 November 2025 | Location | No |
| Care Homes | Well-led | Good | 7 November 2025 | Location | No |
| Overall | Caring | Good | 7 November 2025 | Location | No |
| Overall | Effective | Good | 7 November 2025 | Location | No |
| Overall | Overall | Good | 7 November 2025 | Location | No |
| Overall | Responsive | Good | 7 November 2025 | Location | No |
| Overall | Safe | Good | 7 November 2025 | Location | No |
| Overall | Well-led | Good | 7 November 2025 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Nursing homes
Specialisms and services
Sensory impairments|Caring for adults under 65 yrs|Dementia|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: Parklands Drive,Chertsey, KT16 9FS
Phone: 1932876800