01 Directory record
Service, provider and regulatory context
- Provider
- Ontime Response Healthcare Limited
- CQC provider ID
- 1-6280174647
- CQC location ID
- 1-16994303816
- ODS code
- VNQX0
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 17 April 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 7 August 2023
- Dormant
- No
- Registered manager
- Simende, Caroline
- Care-home beds
- 0
- Latest overall rating
- Requires improvement
- Rating publication date
- 17 April 2026
- Inherited rating
- No
- UPRN
- 10000048345
- Coordinates
- 52.8797340, 0.5003470
- Parliamentary constituency
- North West Norfolk
- Provider Companies House number
- 11147805
- Provider HSCA start date
- 5 March 2019
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Simende, Solomon
- Provider telephone
- 07915302673
- Provider UPRN
- 10000048345
- Provider coordinates
- 52.8797340, 0.5003470
- Provider constituency
- North West Norfolk
- Provider address
- 11 Alma Road, Snettisham, King's Lynn, PE31 7NY
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Children 0-18 years
- Dementia
- Older People
- Physical Disability
- Sensory Impairment
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 17 April 2026 | Location | No |
| Homecare | Effective | Good | 17 April 2026 | Location | No |
| Homecare | Overall | Requires improvement | 17 April 2026 | Location | No |
| Homecare | Responsive | Good | 17 April 2026 | Location | No |
| Homecare | Safe | Requires improvement | 17 April 2026 | Location | No |
| Homecare | Well-led | Requires improvement | 17 April 2026 | Location | No |
| Overall | Caring | Good | 17 April 2026 | Location | No |
| Overall | Effective | Good | 17 April 2026 | Location | No |
| Overall | Overall | Requires improvement | 17 April 2026 | Location | No |
| Overall | Responsive | Good | 17 April 2026 | Location | No |
| Overall | Safe | Requires improvement | 17 April 2026 | Location | No |
| Overall | Well-led | Requires improvement | 17 April 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Caring for children (0 - 18yrs)|Sensory impairments|Caring for adults under 65 yrs|Dementia|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: 11 Alma Road,Snettisham,King's Lynn, PE31 7NY
Phone: Not supplied
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.