01 Directory record
Service, provider and regulatory context
- Provider
- Trust Care Agency Limited
- CQC provider ID
- 1-1522578574
- CQC location ID
- 1-1924575673
- ODS code
- VN5K5
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 25 April 2020
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 1 March 2015
- Dormant
- No
- Registered manager
- Brown, Wendy
- Care-home beds
- 0
- Latest overall rating
- Good
- Rating publication date
- 25 April 2020
- Inherited rating
- No
- PAF ID
- 23629204
- Coordinates
- 52.6263410, 1.2987700
- Parliamentary constituency
- Norwich South
- Provider Companies House number
- 08962433
- Provider HSCA start date
- 1 March 2015
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Parnell, Sharon
- Provider telephone
- 01603617770
- Provider PAF ID
- 23629204
- Provider coordinates
- 52.6263410, 1.2987700
- Provider constituency
- Norwich South
- Provider address
- Rouen House, Rouen Road, Norwich, Norfolk, NR1 1RB
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Dementia
- Learning disabilities or autistic spectrum disorder
- Mental Health
- Older People
- Physical Disability
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Overall | Caring | Good | 25 April 2020 | Location | No |
| Overall | Effective | Good | 25 April 2020 | Location | No |
| Overall | Overall | Good | 25 April 2020 | Location | No |
| Overall | Responsive | Good | 25 April 2020 | Location | No |
| Overall | Safe | Good | 25 April 2020 | Location | No |
| Overall | Well-led | Requires improvement | 25 April 2020 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Caring for adults under 65 yrs|Dementia|Learning disabilities|Mental health conditions|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: Rouen House,Rouen Road,Norwich, NR1 1RB
Phone: 1603617770