01 Directory record
Service, provider and regulatory context
- Provider
- Suffolk Serenity Living Limited
- CQC provider ID
- 1-18936700583
- CQC location ID
- 1-22159092073
- ODS code
- VNYE7
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 14 January 2023
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 23 May 2025
- Dormant
- No
- Registered manager
- Burrows, Lisa
- Care-home beds
- 45
- Latest overall rating
- Requires improvement
- Rating publication date
- 14 January 2023
- Inherited rating
- Yes
- Coordinates
- 52.4975760, 0.5640220
- Parliamentary constituency
- South West Norfolk
- Provider Companies House number
- 15446916
- Provider HSCA start date
- 1 July 2024
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Dzvairo, Walter
- Provider telephone
- 01603270600
- Provider UPRN
- 200001569656
- Provider coordinates
- 52.4032560, -1.5523900
- Provider constituency
- Coventry South
- Provider address
- 1110 Elliott Court, Coventry Business park, Herald Avenue, Coventry, CV5 6UB
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Dementia
- Older People
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Overall | Caring | Good | 14 January 2023 | Location | Yes |
| Overall | Effective | Requires improvement | 14 January 2023 | Location | Yes |
| Overall | Overall | Requires improvement | 14 January 2023 | Location | Yes |
| Overall | Responsive | Requires improvement | 14 January 2023 | Location | Yes |
| Overall | Safe | Requires improvement | 14 January 2023 | Location | Yes |
| Overall | Well-led | Requires improvement | 14 January 2023 | Location | Yes |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: Lodge Road,Feltwell,Thetford, IP26 4DR
Phone: 7786255811