01 Directory record
Service, provider and regulatory context
- Provider
- Complesso Ltd
- Also known as
- Community Response Service
- CQC provider ID
- 1-2286496692
- CQC location ID
- 1-2440773264
- ODS code
- VN6RH
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- West Midlands
- NHS region
- Midlands
- Local authority
- Wolverhampton
- ONSPD CCG
- E38000250 · NHS Black Country and West Birmingham CCG
- Latest directory check
- 20 October 2025
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 25 January 2016
- Dormant
- No
- Registered manager
- Mills, Karen
- Care-home beds
- 0
- Latest overall rating
- Not Rated
- Rating publication date
- Not supplied
- Inherited rating
- No
- UPRN
- 10093323677
- Coordinates
- 52.5818970, -2.1203180
- Parliamentary constituency
- Wolverhampton South East
- Provider Companies House number
- 09878552
- Provider HSCA start date
- 25 January 2016
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Cott, Clare
- Provider telephone
- 01902238014
- Provider UPRN
- 10007263035
- Provider coordinates
- 53.0038170, -0.7618050
- Provider constituency
- Grantham and Bourne
- Provider address
- Harlaxton House,, Long Bennington Business Park, Long Bennington,, Newark, NG23 5JR
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
- Supported living service
Service user bands
- Dementia
- Learning disabilities or autistic spectrum disorder
- People with an eating disorder
- Physical Disability
- Sensory Impairment
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 20 October 2025 | Location | No |
| Homecare | Effective | Good | 20 October 2025 | Location | No |
| Homecare | Overall | Good | 20 October 2025 | Location | No |
| Homecare | Responsive | Good | 20 October 2025 | Location | No |
| Homecare | Safe | Good | 20 October 2025 | Location | No |
| Homecare | Well-led | Good | 20 October 2025 | Location | No |
| Supported Living | Caring | Good | 20 August 2025 | Location | No |
| Supported Living | Effective | Good | 20 August 2025 | Location | No |
| Supported Living | Overall | Good | 20 August 2025 | Location | No |
| Supported Living | Responsive | Good | 20 August 2025 | Location | No |
| Supported Living | Safe | Good | 20 August 2025 | Location | No |
| Supported Living | Well-led | Good | 20 August 2025 | Location | No |
| Overall | Caring | Not Rated | Not supplied | Location | No |
| Overall | Effective | Not Rated | Not supplied | Location | No |
| Overall | Overall | Not Rated | Not supplied | Location | No |
| Overall | Responsive | Not Rated | Not supplied | Location | No |
| Overall | Safe | Not Rated | Not supplied | Location | No |
| Overall | Well-led | Not Rated | Not supplied | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies|Supported living
Specialisms and services
Sensory impairments|Dementia|Learning disabilities|Eating disorders|Physical disabilities
04 Contact
Public directory details
Address: Suite 8 The Boot Factory,22 Cleveland Road,Wolverhampton, WV2 1BH
Phone: 7496363510