01 Directory record
Service, provider and regulatory context
- Provider
- Heart to Heart Home Care Agency Ltd
- CQC provider ID
- 1-3000372011
- CQC location ID
- 1-3126963560
- ODS code
- VN7T0
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 26 February 2019
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 3 February 2017
- Dormant
- No
- Registered manager
- Woodrow, Carolyn
- Care-home beds
- 0
- Latest overall rating
- Good
- Rating publication date
- 26 February 2019
- Inherited rating
- No
- PAF ID
- 20366663
- Coordinates
- 52.7559130, 1.1114990
- Parliamentary constituency
- Broadland and Fakenham
- Provider Companies House number
- 10344325
- Provider HSCA start date
- 3 February 2017
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Woodrow, Carolyn
- Provider telephone
- 01603871903
- Provider PAF ID
- 20366663
- Provider coordinates
- 52.7559130, 1.1114990
- Provider constituency
- Broadland and Fakenham
- Provider address
- The Bungalow, Whitwell Street, Reepham, Norwich, Norfolk, NR10 4RA
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Dementia
- Older People
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Overall | Caring | Good | 26 February 2019 | Location | No |
| Overall | Effective | Good | 26 February 2019 | Location | No |
| Overall | Overall | Good | 26 February 2019 | Location | No |
| Overall | Responsive | Good | 26 February 2019 | Location | No |
| Overall | Safe | Requires improvement | 26 February 2019 | Location | No |
| Overall | Well-led | Good | 26 February 2019 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: The Bungalow,Whitwell Street, Reepham,Norwich, NR10 4RA
Phone: 1603871903