01 Directory record
Service, provider and regulatory context
- Provider
- Willow Tower Opco 1 Limited
- CQC provider ID
- 1-116995093
- CQC location ID
- 1-3876084699
- ODS code
- VM8XA
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- London
- NHS region
- London
- Local authority
- Bexley
- ONSPD CCG
- E38000244 · NHS South East London CCG
- Brand
- BD668 · BRAND Welltower
- Latest directory check
- 21 November 2025
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 1 August 2017
- Dormant
- No
- Registered manager
- Harvey-Matthews, Lisa
- Care-home beds
- 131
- Latest overall rating
- Good
- Rating publication date
- 21 November 2025
- Inherited rating
- No
- PAF ID
- 30314732
- Coordinates
- 51.4191420, 0.1000660
- Parliamentary constituency
- Old Bexley and Sidcup
- Provider Companies House number
- 05401819
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Southall, Natasha
- Provider telephone
- 01565881318
- Provider website recorded
- Available through the source page
- Provider UPRN
- 6191655
- Provider coordinates
- 51.5046910, -0.0133690
- Provider constituency
- Poplar and Limehouse
- Provider address
- 5 Churchill Place, Part 10th Floor, Canary Wharf, London, E14 5HU
- Primary dual-registration ID
- Y
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Dementia
- Older People
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 21 November 2025 | Location | No |
| Care Homes | Effective | Good | 21 November 2025 | Location | No |
| Care Homes | Overall | Good | 21 November 2025 | Location | No |
| Care Homes | Responsive | Good | 21 November 2025 | Location | No |
| Care Homes | Safe | Good | 21 November 2025 | Location | No |
| Care Homes | Well-led | Good | 21 November 2025 | Location | No |
| Overall | Caring | Good | 21 November 2025 | Location | No |
| Overall | Effective | Good | 21 November 2025 | Location | No |
| Overall | Overall | Good | 21 November 2025 | Location | No |
| Overall | Responsive | Good | 21 November 2025 | Location | No |
| Overall | Safe | Good | 21 November 2025 | Location | No |
| Overall | Well-led | Good | 21 November 2025 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Caring for adults under 65 yrs|Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: Frognal House,Frognal Avenue,Sidcup, DA14 6LF
Phone: 2083026200
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.