01 Directory record
Service, provider and regulatory context
- Provider
- Hickling House Limited
- CQC provider ID
- 1-4098932199
- CQC location ID
- 1-4646785506
- ODS code
- VM9CL
- Care home
- Yes
- Location type
- Social Care Org
- Primary inspection category
- Residential social care
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Latest directory check
- 19 August 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 19 December 2017
- Dormant
- No
- Registered manager
- McCourt-Hall, Donna
- Care-home beds
- 29
- Latest overall rating
- Requires improvement
- Rating publication date
- 19 August 2026
- Inherited rating
- No
- UPRN
- 10034815359
- PAF ID
- 17998247
- Coordinates
- 52.7604460, 1.5765790
- Parliamentary constituency
- North Norfolk
- Provider Companies House number
- 10715927
- Provider HSCA start date
- 19 December 2017
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Residential social care
- Provider nominated individual
- Smart, Rhod
- Provider telephone
- 01980861030
- Provider website recorded
- Available through the source page
- Provider UPRN
- 100091332225
- Provider coordinates
- 52.7422790, 1.4187120
- Provider constituency
- North Norfolk
- Provider address
- The Coach House, Partridge Farm, Crowgate Street, Tunstead, Norwich, NR12 8RH
Regulated activities
- Accommodation for persons who require nursing or personal care
Service types in monthly profile
- Care home service without nursing
Service user bands
- Dementia
- Older People
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Care Homes | Caring | Good | 19 August 2026 | Location | No |
| Care Homes | Effective | Good | 19 August 2026 | Location | No |
| Care Homes | Overall | Requires improvement | 19 August 2026 | Location | No |
| Care Homes | Responsive | Good | 19 August 2026 | Location | No |
| Care Homes | Safe | Requires improvement | 19 August 2026 | Location | No |
| Care Homes | Well-led | Requires improvement | 19 August 2026 | Location | No |
| Overall | Caring | Good | 19 August 2026 | Location | No |
| Overall | Effective | Good | 19 August 2026 | Location | No |
| Overall | Overall | Requires improvement | 19 August 2026 | Location | No |
| Overall | Responsive | Good | 19 August 2026 | Location | No |
| Overall | Safe | Requires improvement | 19 August 2026 | Location | No |
| Overall | Well-led | Requires improvement | 19 August 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Residential homes
Specialisms and services
Caring for adults under 65 yrs|Dementia|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: Town Street,Hickling,Norwich, NR12 0AY
Phone: 1692598372
A service website is recorded by CQC; it is available through the source page so this profile contains no external link.