01 Directory record
Service, provider and regulatory context
- Provider
- Hales Group Limited
- CQC provider ID
- 1-101691667
- CQC location ID
- 1-4920880064
- ODS code
- VN2W6
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- East
- NHS region
- East of England
- Local authority
- Norfolk
- ONSPD CCG
- E38000239 · NHS Norfolk and Waveney CCG
- Brand
- BD505 · BRAND Hales Group Ltd
- Latest directory check
- 2 October 2025
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 20 April 2018
- Dormant
- No
- Registered manager
- Dent, Zoe
- Care-home beds
- 0
- Latest overall rating
- Not Rated
- Rating publication date
- Not supplied
- Inherited rating
- No
- UPRN
- 200004283709
- Coordinates
- 52.6532470, 1.2566360
- Parliamentary constituency
- Norwich North
- Provider Companies House number
- 03756814
- Provider HSCA start date
- 1 October 2010
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Fowler, Jeffrey
- Provider telephone
- 07885556178
- Provider website recorded
- Available through the source page
- Provider UPRN
- 100091612524
- Provider coordinates
- 52.5787260, -0.2102970
- Provider constituency
- Peterborough
- Provider address
- 10 Flag Business Exchange, Vicarage Farm Road, Peterborough, PE1 5TX
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
- Extra Care housing services
- Supported living service
Service user bands
- Dementia
- Learning disabilities or autistic spectrum disorder
- Mental Health
- Older People
- People who misuse drugs and alcohol
- People with an eating disorder
- Physical Disability
- Sensory Impairment
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Requires improvement | 2 October 2025 | Location | No |
| Homecare | Effective | Inadequate | 2 October 2025 | Location | No |
| Homecare | Overall | Inadequate | 2 October 2025 | Location | No |
| Homecare | Responsive | Requires improvement | 2 October 2025 | Location | No |
| Homecare | Safe | Inadequate | 2 October 2025 | Location | No |
| Homecare | Well-led | Inadequate | 2 October 2025 | Location | No |
| Overall | Caring | Not Rated | Not supplied | Location | No |
| Overall | Effective | Not Rated | Not supplied | Location | No |
| Overall | Overall | Not Rated | Not supplied | Location | No |
| Overall | Responsive | Not Rated | Not supplied | Location | No |
| Overall | Safe | Not Rated | Not supplied | Location | No |
| Overall | Well-led | Not Rated | Not supplied | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies|Supported housing|Supported living
Specialisms and services
Sensory impairments|Caring for adults under 65 yrs|Dementia|Learning disabilities|Mental health conditions|Caring for adults over 65 yrs|Substance misuse problems|Eating disorders|Physical disabilities
04 Contact
Public directory details
Address: First Floor, 17 Hellesdon Park Road,Norwich, NR6 5DR
Phone: 1603358639