01 Directory record
Service, provider and regulatory context
- Provider
- Community Housing and Therapy
- CQC provider ID
- 1-101671019
- CQC location ID
- 1-524233225
- ODS code
- VM3H4
- Care home
- No
- Location type
- Independent Healthcare Org
- Primary inspection category
- Mental health - community & hospital - independent
- Region
- London
- NHS region
- London
- Local authority
- Croydon
- ONSPD CCG
- E38000245 · NHS South West London CCG
- Latest directory check
- 14 August 2026
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 12 December 2012
- Dormant
- No
- Registered manager
- Norman, Lena
- Care-home beds
- 0
- Latest overall rating
- Requires improvement
- Rating publication date
- 14 August 2026
- Inherited rating
- No
- UPRN
- 100020578565
- PAF ID
- 28545901
- Coordinates
- 51.3005610, -0.1195860
- Parliamentary constituency
- Croydon South
- Provider Companies House number
- 02940712
- Provider charity number
- 1040713
- Provider HSCA start date
- 1 October 2010
- Provider type
- Independent Healthcare Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Hospitals
- Provider inspection category
- Mental health - community & hospital - independent
- Provider nominated individual
- Jones, Anthony
- Provider telephone
- 02073815888
- Provider website recorded
- Available through the source page
- Provider UPRN
- 100022310044
- Provider coordinates
- 51.4576460, -0.3015930
- Provider constituency
- Richmond Park
- Provider address
- 21 Lancaster Park, Richmond, Surrey, TW10 6AB
Regulated activities
- Treatment of disease, disorder or injury
Service types in monthly profile
- Rehabilitation services
Service user bands
- Mental Health
- Older People
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Community-based mental health services for adults of working age | Caring | Good | 14 August 2026 | Location | No |
| Community-based mental health services for adults of working age | Effective | Requires improvement | 14 August 2026 | Location | No |
| Community-based mental health services for adults of working age | Overall | Requires improvement | 14 August 2026 | Location | No |
| Community-based mental health services for adults of working age | Responsive | Good | 14 August 2026 | Location | No |
| Community-based mental health services for adults of working age | Safe | Requires improvement | 14 August 2026 | Location | No |
| Community-based mental health services for adults of working age | Well-led | Requires improvement | 14 August 2026 | Location | No |
| Overall | Caring | Good | 14 August 2026 | Location | No |
| Overall | Effective | Requires improvement | 14 August 2026 | Location | No |
| Overall | Overall | Requires improvement | 14 August 2026 | Location | No |
| Overall | Responsive | Good | 14 August 2026 | Location | No |
| Overall | Safe | Requires improvement | 14 August 2026 | Location | No |
| Overall | Well-led | Requires improvement | 14 August 2026 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Rehabilitation (illness/injury)
Specialisms and services
Caring for adults under 65 yrs|Mental health conditions|Caring for adults over 65 yrs
04 Contact
Public directory details
Address: 169 Tollers Lane,Coulsdon, CR5 1BJ
Phone: 1737668112