01 Directory record
Service, provider and regulatory context
- Provider
- Mercy & Clara Healthcare Ltd
- CQC provider ID
- 1-7165429211
- CQC location ID
- 1-7701873929
- ODS code
- VNEH8
- Care home
- No
- Location type
- Social Care Org
- Primary inspection category
- Community based adult social care services
- Region
- North West
- NHS region
- North West
- Local authority
- Knowsley
- ONSPD CCG
- E38000091 · NHS Knowsley CCG
- Latest directory check
- 17 August 2025
02 Full active-location profile
Registration, management and provider identifiers
- HSCA start date
- 18 October 2019
- Dormant
- No
- Registered manager
- Mukonda, Senzeni
- Care-home beds
- 0
- Latest overall rating
- Requires improvement
- Rating publication date
- 17 August 2025
- Inherited rating
- No
- UPRN
- 40074315
- Coordinates
- 53.4055190, -2.8184020
- Parliamentary constituency
- Knowsley
- Provider Companies House number
- 11968258
- Provider HSCA start date
- 18 October 2019
- Provider type
- Social Care Org
- Provider ownership type
- Organisation
- Provider inspection directorate
- Adult social care
- Provider inspection category
- Community based adult social care services
- Provider nominated individual
- Mukonda, Senzeni
- Provider telephone
- 07445141434
- Provider website recorded
- Available through the source page
- Provider UPRN
- 40074315
- Provider coordinates
- 53.4055190, -2.8184020
- Provider constituency
- Knowsley
- Provider address
- Unit 4 Big Padlock Storage, Dairy Business Park, Ellis Ashton Street, Liverpool, L36 6BJ
Regulated activities
- Personal care
Service types in monthly profile
- Domiciliary care service
Service user bands
- Children 0-18 years
- Dementia
- Learning disabilities or autistic spectrum disorder
- Mental Health
- Older People
- Physical Disability
- Sensory Impairment
- Younger Adults
03 CQC ratings
Latest published rating rows
| Service / population group | Domain | Rating | Published | Report type | Inherited |
|---|---|---|---|---|---|
| Homecare | Caring | Good | 17 August 2025 | Location | No |
| Homecare | Effective | Good | 17 August 2025 | Location | No |
| Homecare | Overall | Requires improvement | 17 August 2025 | Location | No |
| Homecare | Responsive | Good | 17 August 2025 | Location | No |
| Homecare | Safe | Requires improvement | 17 August 2025 | Location | No |
| Homecare | Well-led | Requires improvement | 17 August 2025 | Location | No |
| Overall | Caring | Good | 17 August 2025 | Location | No |
| Overall | Effective | Good | 17 August 2025 | Location | No |
| Overall | Overall | Requires improvement | 17 August 2025 | Location | No |
| Overall | Responsive | Good | 17 August 2025 | Location | No |
| Overall | Safe | Requires improvement | 17 August 2025 | Location | No |
| Overall | Well-led | Requires improvement | 17 August 2025 | Location | No |
CQC can publish more than one rating on the same date and may rate individual services instead of the overall location. Rows are reproduced without BritDB combining them into a new score.
03 Care provided
Service types and specialisms
Service types
Homecare agencies
Specialisms and services
Caring for children (0 - 18yrs)|Sensory impairments|Caring for adults under 65 yrs|Dementia|Learning disabilities|Mental health conditions|Caring for adults over 65 yrs|Physical disabilities
04 Contact
Public directory details
Address: Unit 4 Big Padlock Storage, Dairy Business Park,Ellis Ashton Street,Liverpool, L36 6BJ
Phone: Not supplied