Citizens Advice Somerset — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 28 March 1996
Removed: Not supplied
Company number supplied: 03173414
Financial period: 1 April 2024 – 31 March 2025
Latest income: £2,268,514
Latest expenditure: £2,212,848
Gift Aid: Yes
Owns or uses land: Yes
In administration: No
Insolvent: No
CIO: No

Public contact address: Citizens Advice Somerset, St. Marys House, Magdalene Street, TAUNTON, Somerset, TA1 1SB

Website recorded by the regulator: www.citizensadvicesomerset.org.uk (displayed as text)

02 Activities

What the charity does

Citizens Advice Somerset aims to ensure that everyone has somewhere trusted to turn to for help and advice. Our services empower people and advocate for social change. We enable clients to act early to prevent a problem becoming a long term issue, address those critical issues and crisis that affect their lives and to tackle the underlying causes of inequality, financial distress and injustice

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 23 January 2026
Date Accounts Received: 23 January 2026
Total Gross Income: £2,268,514
Total Gross Expenditure: £2,212,848

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 16 January 2025
Date Accounts Received: 16 January 2025
Total Gross Income: £2,375,105
Total Gross Expenditure: £2,957,613

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 21 November 2023
Date Accounts Received: 21 November 2023
Total Gross Income: £949,502
Total Gross Expenditure: £894,097

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 13 January 2023
Date Accounts Received: 13 January 2023
Total Gross Income: £1,040,480
Total Gross Expenditure: £951,501

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 27 September 2021
Date Accounts Received: 27 September 2021
Total Gross Income: £881,279
Total Gross Expenditure: £796,830

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 23 January 2026
Total Gross Income: £2,268,514
Total Gross Expenditure: £2,212,848
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £7
Income From Government Grants: £1,024,601
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 113

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 16 January 2025
Total Gross Income: £2,375,105
Total Gross Expenditure: £2,957,613
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £33
Income From Government Grants: £1,223,472
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: Yes
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: Yes
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Salary Band 70001 80000: 1
Count Volunteers: 118

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 21 November 2023
Total Gross Income: £949,502
Total Gross Expenditure: £894,097
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £11
Income From Government Grants: £300,418
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 36

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 13 January 2023
Total Gross Income: £1,040,480
Total Gross Expenditure: £951,501
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £9
Income From Government Grants: £256,834
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 26

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 27 September 2021
Total Gross Income: £881,279
Total Gross Expenditure: £796,830
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £7
Income From Government Grants: £217,850
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 29

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 23 January 2026
Income Donations And Legacies: 47342
Income Other Trading Activities: 0
Income Charitable Activities: 2183145
Income Investments: 38027
Income Other: 0
Income Total Income And Endowments: 2268514
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £2,212,848
Expenditure Other: 0
Expenditure Total: 2212848
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 27712
Expenditure Support Costs: 314206
Expenditure Depreciation: 12189
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £1,021,181
Assets Total Fixed: 38409
Assets Own Use: 38409
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,350,467
Assets Total Liabilities: £367,695
Assets Current Investment: 0
Assets Total Assets And Liabilities: £1,021,181
Creditors One Year Total Current: 367695
Creditors Falling Due After One Year: 0
Assets Cash: £1,262,910
Funds Endowment: 0
Funds Unrestricted: 1010220
Funds Restricted: 10961
Funds Total: 1021181
Count Employees: 71
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 16 January 2025
Income Donations And Legacies: 54248
Income Other Trading Activities: 0
Income Charitable Activities: 2264577
Income Investments: 56280
Income Other: 0
Income Total Income And Endowments: 2375105
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £2,957,613
Expenditure Other: 0
Expenditure Total: 2957613
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 120531
Expenditure Support Costs: 436789
Expenditure Depreciation: 14271
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £965,515
Assets Total Fixed: 48442
Assets Own Use: 48442
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,514,438
Assets Total Liabilities: £597,365
Assets Current Investment: 0
Assets Total Assets And Liabilities: £965,515
Creditors One Year Total Current: 597365
Creditors Falling Due After One Year: 0
Assets Cash: £1,476,638
Funds Endowment: 0
Funds Unrestricted: 965515
Funds Restricted: 0
Funds Total: 965515
Count Employees: 82
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 21 November 2023
Income Donations And Legacies: 34395
Income Other Trading Activities: 0
Income Charitable Activities: 911285
Income Investments: 3822
Income Other: 0
Income Total Income And Endowments: 949502
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £894,097
Expenditure Other: 0
Expenditure Total: 894097
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 1118
Expenditure Support Costs: 125351
Expenditure Depreciation: 1084
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £417,718
Assets Total Fixed: 2596
Assets Own Use: 2596
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £779,780
Assets Total Liabilities: £320,851
Assets Current Investment: 0
Assets Total Assets And Liabilities: £461,525
Creditors One Year Total Current: 320851
Creditors Falling Due After One Year: 0
Assets Cash: £721,277
Funds Endowment: 0
Funds Unrestricted: 417718
Funds Restricted: 43807
Funds Total: 461525
Count Employees: 31
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 13 January 2023
Income Donations And Legacies: 223592
Income Other Trading Activities: 0
Income Charitable Activities: 816455
Income Investments: 433
Income Other: 0
Income Total Income And Endowments: 1040480
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £951,501
Expenditure Other: 0
Expenditure Total: 951501
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 5200
Expenditure Support Costs: 105302
Expenditure Depreciation: 869
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £406,120
Assets Total Fixed: 2606
Assets Own Use: 2606
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £534,243
Assets Total Liabilities: £130,729
Assets Current Investment: 0
Assets Total Assets And Liabilities: £406,120
Creditors One Year Total Current: 130729
Creditors Falling Due After One Year: 0
Assets Cash: £474,134
Funds Endowment: 0
Funds Unrestricted: 406120
Funds Restricted: 0
Funds Total: 406120
Count Employees: 32
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 27 September 2021
Income Donations And Legacies: 237482
Income Other Trading Activities: 0
Income Charitable Activities: 643353
Income Investments: 444
Income Other: 0
Income Total Income And Endowments: 881279
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £796,830
Expenditure Other: 0
Expenditure Total: 796830
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 4633
Expenditure Support Costs: 75948
Expenditure Depreciation: 869
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £317,141
Assets Total Fixed: 3475
Assets Own Use: 3475
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £364,143
Assets Total Liabilities: £50,477
Assets Current Investment: 0
Assets Total Assets And Liabilities: £317,141
Creditors One Year Total Current: 50477
Creditors Falling Due After One Year: 0
Assets Cash: £319,509
Funds Endowment: 0
Funds Unrestricted: 317141
Funds Restricted: 0
Funds Total: 317141
Count Employees: 32
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Somerset
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 101
Classification Type: What
Classification Description: General Charitable Purposes

Classification Code: 301
Classification Type: How
Classification Description: Makes Grants To Individuals

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 310
Classification Type: How
Classification Description: Other Charitable Activities

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 107
Classification Type: What
Classification Description: Accommodation/housing

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 102
Classification Type: What
Classification Description: Education/training

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

08 Official extract

Charity Event History

Charity Name: Citizens Advice Somerset
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2024-08-23T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 1050297
Assoc Registered Charity Number: 1050297
Assoc Charity Name: TAUNTON AND DISTRICT CITIZENS ADVICE BUREAU

Charity Name: Citizens Advice Somerset
Charity Event Order: 3
Event Type: Asset transfer in
Date Of Event: 2024-08-23T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 3937034
Assoc Registered Charity Number: 1062605
Assoc Charity Name: CITIZENS ADVICE MENDIP

Charity Name: Citizens Advice Somerset
Charity Event Order: 4
Event Type: Asset transfer in
Date Of Event: 2024-08-23T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 1041082
Assoc Registered Charity Number: 1041082
Assoc Charity Name: SEDGEMOOR CITIZENS ADVICE BUREAU

Charity Name: Citizens Advice Somerset
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 1996-03-28T00:00:00

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 15/03/1996AS AMENDED BY SPECIAL RESOLUTION(S) DATED 08/04/2002AS AMENDED BY SPECIAL RESOLUTION(S) DATED 11/07/2006AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 27/09/2013 AS AMENDED ON 09 MAY 2022AS AMENDED BY SPECIAL RESOLUTION(S) DATED 01 OCT 2023 as amended on 21 Sep 2023
Charitable Objects: TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITY IN THE LOCAL AREA(THE AREA OF BENEFIT) BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.
Area Of Benefit: LOCAL AREA.

10 Official extract

Charity Other Names

Charity Name Id: 200734
Charity Name Type: Previous name
Charity Name: SOUTH SOMERSET CITIZENS ADVICE BUREAU

Charity Name Id: 200729
Charity Name Type: Working name
Charity Name: SOUTH SOMERSET CAB

11 Official extract

Charity Other Regulators

Regulator Order: 1
Regulator Name: Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Investing charity funds policy and procedures

Policy Name: Risk management

Policy Name: Complaints policy and procedures

Policy Name: Internal risk management policy and procedures

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Paying staff

Policy Name: Trustee expenses policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Volunteer management

Policy Name: Financial reserves policy and procedures

Policy Name: Bullying and harassment policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Complaints handling

Policy Name: Conflicting interests