01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 2 February 1987
- Removed
- Not supplied
- Company number supplied
- 00580128
- Financial period
- 1 July 2024 – 30 June 2025
- Latest income
- £83,665,000
- Latest expenditure
- £84,410,000
- Gift Aid
- No
- Owns or uses land
- Yes
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: CONSUMERS ASSOCIATION LTD, 2 MARYLEBONE ROAD, LONDON, NW1 4DF
Website recorded by the regulator: www.which.co.uk (displayed as text)
02 Activities
What the charity does
We aim to empower consumers to make informed choices about goods and services by undertaking research and publishing the results of that research. In so doing, we aim to change the way markets work to ensure they are fair and work in the best interests of consumers.
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 July 2024
- Fin Period End Date
- 30 June 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 30 April 2026
- Date Annual Return Received
- 11 March 2026
- Date Accounts Received
- 11 March 2026
- Total Gross Income
- £83,665,000
- Total Gross Expenditure
- £84,410,000
- Fin Period Start Date
- 1 July 2023
- Fin Period End Date
- 30 June 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 30 April 2025
- Date Annual Return Received
- 10 April 2025
- Date Accounts Received
- 10 April 2025
- Total Gross Income
- £83,152,000
- Total Gross Expenditure
- £87,428,000
- Fin Period Start Date
- 1 July 2022
- Fin Period End Date
- 30 June 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 30 April 2024
- Date Annual Return Received
- 21 March 2024
- Date Accounts Received
- 21 March 2024
- Total Gross Income
- £87,420,000
- Total Gross Expenditure
- £86,199,000
- Fin Period Start Date
- 1 July 2021
- Fin Period End Date
- 30 June 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 30 April 2023
- Date Annual Return Received
- 27 February 2023
- Date Accounts Received
- 27 February 2023
- Total Gross Income
- £86,673,000
- Total Gross Expenditure
- £84,863,000
- Fin Period Start Date
- 1 July 2020
- Fin Period End Date
- 30 June 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 30 April 2022
- Date Annual Return Received
- 22 April 2022
- Date Accounts Received
- 22 April 2022
- Total Gross Income
- £88,874,000
- Total Gross Expenditure
- £84,618,000
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 July 2024
- Fin Period End Date
- 30 June 2025
- Ar Due Date
- 30 April 2026
- Ar Received Date
- 11 March 2026
- Total Gross Income
- £83,665,000
- Total Gross Expenditure
- £84,410,000
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 0
- Count Govt Grants
- £0
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 70
- Count Salary Band 70001 80000
- 52
- Count Salary Band 80001 90000
- 31
- Count Salary Band 90001 100000
- 25
- Count Salary Band 100001 110000
- 16
- Count Salary Band 110001 120000
- 12
- Count Salary Band 120001 130000
- 13
- Count Salary Band 130001 140000
- 4
- Count Salary Band 140001 150000
- 0
- Count Salary Band 150001 200000
- 4
- Count Salary Band 200001 250000
- 1
- Count Salary Band 250001 300000
- 4
- Count Salary Band 300001 350000
- 1
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 1
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 July 2023
- Fin Period End Date
- 30 June 2024
- Ar Due Date
- 30 April 2025
- Ar Received Date
- 10 April 2025
- Total Gross Income
- £83,152,000
- Total Gross Expenditure
- £87,428,000
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 0
- Count Govt Grants
- £0
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 66
- Count Salary Band 70001 80000
- 53
- Count Salary Band 80001 90000
- 32
- Count Salary Band 90001 100000
- 26
- Count Salary Band 100001 110000
- 9
- Count Salary Band 110001 120000
- 13
- Count Salary Band 120001 130000
- 8
- Count Salary Band 130001 140000
- 5
- Count Salary Band 140001 150000
- 3
- Count Salary Band 150001 200000
- 7
- Count Salary Band 200001 250000
- 6
- Count Salary Band 250001 300000
- 4
- Count Salary Band 300001 350000
- 1
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 1
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 July 2022
- Fin Period End Date
- 30 June 2023
- Ar Due Date
- 30 April 2024
- Ar Received Date
- 21 March 2024
- Total Gross Income
- £87,420,000
- Total Gross Expenditure
- £86,199,000
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 0
- Count Govt Grants
- £0
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 66
- Count Salary Band 70001 80000
- 49
- Count Salary Band 80001 90000
- 22
- Count Salary Band 90001 100000
- 16
- Count Salary Band 100001 110000
- 14
- Count Salary Band 110001 120000
- 13
- Count Salary Band 120001 130000
- 6
- Count Salary Band 130001 140000
- 2
- Count Salary Band 140001 150000
- 1
- Count Salary Band 150001 200000
- 3
- Count Salary Band 200001 250000
- 5
- Count Salary Band 250001 300000
- 3
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 1
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 July 2021
- Fin Period End Date
- 30 June 2022
- Ar Due Date
- 30 April 2023
- Ar Received Date
- 27 February 2023
- Total Gross Income
- £86,673,000
- Total Gross Expenditure
- £84,863,000
- Charity Raises Funds From Public
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- No
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 68
- Count Salary Band 70001 80000
- 39
- Count Salary Band 80001 90000
- 20
- Count Salary Band 90001 100000
- 15
- Count Salary Band 100001 110000
- 12
- Count Salary Band 110001 120000
- 3
- Count Salary Band 120001 130000
- 3
- Count Salary Band 130001 140000
- 0
- Count Salary Band 140001 150000
- 1
- Count Salary Band 150001 200000
- 5
- Count Salary Band 200001 250000
- 5
- Count Salary Band 250001 300000
- 0
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 1
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 July 2020
- Fin Period End Date
- 30 June 2021
- Ar Due Date
- 30 April 2022
- Ar Received Date
- 22 April 2022
- Total Gross Income
- £88,874,000
- Total Gross Expenditure
- £84,618,000
- Charity Raises Funds From Public
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- No
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 59
- Count Salary Band 70001 80000
- 22
- Count Salary Band 80001 90000
- 26
- Count Salary Band 90001 100000
- 11
- Count Salary Band 100001 110000
- 8
- Count Salary Band 110001 120000
- 4
- Count Salary Band 120001 130000
- 3
- Count Salary Band 130001 140000
- 4
- Count Salary Band 140001 150000
- 1
- Count Salary Band 150001 200000
- 6
- Count Salary Band 200001 250000
- 5
- Count Salary Band 250001 300000
- 1
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 1
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 July 2024
- Fin Period End Date
- 30 June 2025
- Ar Due Date
- 30 April 2026
- Ar Received Date
- 11 March 2026
- Income Donations And Legacies
- 30000
- Income Other Trading Activities
- 81480000
- Income Charitable Activities
- 122000
- Income Investments
- 1245000
- Income Other
- 788000
- Income Total Income And Endowments
- 83665000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £63,320,000
- Expenditure Charitable Expenditure
- £21,090,000
- Expenditure Other
- 0
- Expenditure Total
- 84410000
- Expenditure Investment Management
- 19000
- Expenditure Grants Institution
- 142154
- Expenditure Governance
- 887000
- Expenditure Support Costs
- 17528000
- Expenditure Depreciation
- 919000
- Gain Loss Investment
- 771000
- Gain Loss Pension Fund
- 700000
- Gain Loss Revaluation Fixed Investment
- 570000
- Gain Loss Other
- 0
- Reserves
- £70,427,000
- Assets Total Fixed
- 52646000
- Assets Own Use
- 30638000
- Assets Long Term Investment
- 22008000
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £38,317,000
- Assets Total Liabilities
- £20,536,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £70,427,000
- Creditors One Year Total Current
- 20303000
- Creditors Falling Due After One Year
- 233000
- Assets Cash
- £30,178,000
- Funds Endowment
- 0
- Funds Unrestricted
- 70427000
- Funds Restricted
- 0
- Funds Total
- 70427000
- Count Employees
- 643
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 July 2023
- Fin Period End Date
- 30 June 2024
- Ar Due Date
- 30 April 2025
- Ar Received Date
- 10 April 2025
- Income Donations And Legacies
- 0
- Income Other Trading Activities
- 81537000
- Income Charitable Activities
- 155000
- Income Investments
- 1067000
- Income Other
- 393000
- Income Total Income And Endowments
- 83152000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £65,295,000
- Expenditure Charitable Expenditure
- £22,133,000
- Expenditure Other
- 0
- Expenditure Total
- 87428000
- Expenditure Investment Management
- 24000
- Expenditure Grants Institution
- 157000
- Expenditure Governance
- 886000
- Expenditure Support Costs
- 20252000
- Expenditure Depreciation
- 1175000
- Gain Loss Investment
- 5022000
- Gain Loss Pension Fund
- -2900000
- Gain Loss Revaluation Fixed Investment
- 866000
- Gain Loss Other
- 0
- Reserves
- £69,131,000
- Assets Total Fixed
- 68292000
- Assets Own Use
- 31036000
- Assets Long Term Investment
- 37256000
- Defined Benefit Pension Scheme
- -1600000
- Assets Other Assets
- £23,143,000
- Assets Total Liabilities
- £20,704,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £69,131,000
- Creditors One Year Total Current
- 19522000
- Creditors Falling Due After One Year
- 1182000
- Assets Cash
- £14,051,000
- Funds Endowment
- 0
- Funds Unrestricted
- 69131000
- Funds Restricted
- 0
- Funds Total
- 69131000
- Count Employees
- 673
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 July 2022
- Fin Period End Date
- 30 June 2023
- Ar Due Date
- 30 April 2024
- Ar Received Date
- 21 March 2024
- Income Donations And Legacies
- 0
- Income Other Trading Activities
- 83615000
- Income Charitable Activities
- 162000
- Income Investments
- 506000
- Income Other
- 3137000
- Income Total Income And Endowments
- 87420000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £63,696,000
- Expenditure Charitable Expenditure
- £22,503,000
- Expenditure Other
- 0
- Expenditure Total
- 86199000
- Expenditure Investment Management
- 46000
- Expenditure Grants Institution
- 141000
- Expenditure Governance
- 896000
- Expenditure Support Costs
- 19333000
- Expenditure Depreciation
- 1376000
- Gain Loss Investment
- 825000
- Gain Loss Pension Fund
- -1300000
- Gain Loss Revaluation Fixed Investment
- -455000
- Gain Loss Other
- 0
- Reserves
- £70,419,000
- Assets Total Fixed
- 69616000
- Assets Own Use
- 31425000
- Assets Long Term Investment
- 38191000
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £20,686,000
- Assets Total Liabilities
- £19,883,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £70,419,000
- Creditors One Year Total Current
- 17751000
- Creditors Falling Due After One Year
- 2132000
- Assets Cash
- £12,502,000
- Funds Endowment
- 0
- Funds Unrestricted
- 70419000
- Funds Restricted
- 0
- Funds Total
- 70419000
- Count Employees
- 685
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 July 2021
- Fin Period End Date
- 30 June 2022
- Ar Due Date
- 30 April 2023
- Ar Received Date
- 27 February 2023
- Income Donations And Legacies
- 0
- Income Other Trading Activities
- 85537000
- Income Charitable Activities
- 324000
- Income Investments
- 459000
- Income Other
- 353000
- Income Total Income And Endowments
- 86673000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £62,665,000
- Expenditure Charitable Expenditure
- £22,198,000
- Expenditure Other
- 0
- Expenditure Total
- 84863000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 764000
- Expenditure Support Costs
- 17071000
- Expenditure Depreciation
- 1178000
- Gain Loss Investment
- -249000
- Gain Loss Pension Fund
- 8400000
- Gain Loss Revaluation Fixed Investment
- 590000
- Gain Loss Other
- 0
- Reserves
- £70,212,000
- Assets Total Fixed
- 68125000
- Assets Own Use
- 30402000
- Assets Long Term Investment
- 37723000
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £23,463,000
- Assets Total Liabilities
- £21,376,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £70,212,000
- Creditors One Year Total Current
- 16569000
- Creditors Falling Due After One Year
- 4807000
- Assets Cash
- £10,889,000
- Funds Endowment
- 0
- Funds Unrestricted
- 70212000
- Funds Restricted
- 0
- Funds Total
- 70212000
- Count Employees
- 679
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 July 2020
- Fin Period End Date
- 30 June 2021
- Ar Due Date
- 30 April 2022
- Ar Received Date
- 22 April 2022
- Income Donations And Legacies
- 0
- Income Other Trading Activities
- 88052000
- Income Charitable Activities
- 289000
- Income Investments
- 425000
- Income Other
- 108000
- Income Total Income And Endowments
- 88874000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £61,069,000
- Expenditure Charitable Expenditure
- £23,549,000
- Expenditure Other
- 0
- Expenditure Total
- 84618000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 840000
- Expenditure Support Costs
- 18141000
- Expenditure Depreciation
- 1433000
- Gain Loss Investment
- 4799000
- Gain Loss Pension Fund
- -1800000
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £59,661,000
- Assets Total Fixed
- 69345000
- Assets Own Use
- 31753000
- Assets Long Term Investment
- 37592000
- Defined Benefit Pension Scheme
- -9600000
- Assets Other Assets
- £20,464,000
- Assets Total Liabilities
- £20,548,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £59,661,000
- Creditors One Year Total Current
- 16364000
- Creditors Falling Due After One Year
- 4184000
- Assets Cash
- £13,803,000
- Funds Endowment
- 0
- Funds Unrestricted
- 59661000
- Funds Restricted
- 0
- Funds Total
- 59661000
- Count Employees
- 649
- Consolidated Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Region
- Geographic Area Description
- Throughout England And Wales
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 207
- Classification Type
- Who
- Classification Description
- The General Public/mankind
- Classification Code
- 308
- Classification Type
- How
- Classification Description
- Sponsors Or Undertakes Research
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
- Classification Code
- 102
- Classification Type
- What
- Classification Description
- Education/training
08 Official extract
Charity Event History
- Charity Name
- CONSUMERS' ASSOCIATION
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 1987-02-02T00:00:00
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES INCORPORATED 18/03/1957AS AMENDED BY SPECIAL RESOLUTION(S) DATED 24/11/2001AS AMENDED BY SPECIAL RESOLUTION(S) DATED 20/11/2007NOW ARTICLES ADOPTED BY SPECIAL RESOLUTION DATED 22/09/2010AS AMENDED BY SPECIAL RESOLUTION(S) DATED 07/11/2012AS AMENDED BY SPECIAL RESOLUTION(S) DATED 15 NOV 2017 as amended on 07 Dec 2019 as amended on 07 Dec 2019 as amended on 07 Dec 2019 as amended on 02 Dec 2023
- Charitable Objects
- 2.1 The objects for which the Association is established are, for the public benefit:2.1.1 to advance education in such ways as the Trustees think fit including through:(a) undertaking, promoting and disseminating impartial, scientific and/or evidence-based analysis of or research into:(i) the standards of goods and services available to the public as consumers; and (ii) ways in which the quality, safety and availability of such goods and services may be maintained and improved;(b) promoting and improving knowledge and understanding of:(i) laws, regulations, public policies and business practices so as to empower consumers in their everyday lives; (ii) any aspect of public health and in the principles of physical and mental health; and(iii) life skills including those relating to personal finance, digital and technology, horticulture and the home;2.1.2 to uphold and promote compliance with consumer laws, regulations and public policies in particular through the exercise of the Association's statutory powers for the benefit or protection of the rights of consumers;2.1.3 to protect and promote the safety of consumers; and2.1.4 to promote the interests of consumers who are restricted from accessing or using goods, services or data because of their youth, age, ill-health, disability, financial hardship or other disadvantage.
- Area Of Benefit
- NOT DEFINED
10 Official extract
Charity Policy
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Risk management
- Policy Name
- Campaigns and political activity policy and procedures
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Complaints handling
- Policy Name
- Social media policy and procedures
- Policy Name
- Investing charity funds policy and procedures
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Serious incident reporting policy and procedures
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Internal charity financial controls policy and procedures
- Policy Name
- Paying staff
- Policy Name
- Investment
- Policy Name
- Trustee conflicts of interest policy and procedures
- Policy Name
- Trustee expenses policy and procedures
- Policy Name
- Conflicting interests
- Policy Name
- Complaints policy and procedures