HERTSMERE CITIZENS ADVICE BUREAU — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 23 October 1997
Removed: Not supplied
Company number supplied: 03438303
Financial period: 1 April 2024 – 31 March 2025
Latest income: £755,491
Latest expenditure: £664,294
Gift Aid: No
Owns or uses land: No
In administration: No
Insolvent: No
CIO: No

Public contact address: HERTSMERE CITIZENS ADVICE, THE VANSTONE SUITE, 2 ALLUM LANE, ELSTREE, HERTS., WD6 3PJ

Website recorded by the regulator: https://www.citizensadvice.org.uk/local/hertsmere/ (displayed as text)

02 Activities

What the charity does

Provision of Citizens Advice Bureau Services to those who work & live in Hertsmere

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 9 January 2026
Date Accounts Received: 9 January 2026
Total Gross Income: £755,491
Total Gross Expenditure: £664,294

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 19 September 2024
Date Accounts Received: 6 November 2024
Total Gross Income: £759,747
Total Gross Expenditure: £691,219

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 18 October 2023
Date Accounts Received: 18 October 2023
Total Gross Income: £626,066
Total Gross Expenditure: £583,590

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 23 October 2022
Date Accounts Received: 23 October 2022
Total Gross Income: £575,768
Total Gross Expenditure: £374,800

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 29 September 2021
Date Accounts Received: 29 September 2021
Total Gross Income: £533,040
Total Gross Expenditure: £434,033

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 9 January 2026
Total Gross Income: £755,491
Total Gross Expenditure: £664,294
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £5
Income From Government Grants: £439,030
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 56

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 19 September 2024
Total Gross Income: £759,747
Total Gross Expenditure: £691,219
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £5
Income From Government Grants: £423,393
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 42

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 18 October 2023
Total Gross Income: £626,066
Total Gross Expenditure: £583,590
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £4
Income From Government Grants: £445,610
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 57

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 23 October 2022
Total Gross Income: £575,768
Total Gross Expenditure: £374,800
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £4
Income From Government Grants: £386,153
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 63

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 29 September 2021
Total Gross Income: £533,040
Total Gross Expenditure: £434,033
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £7
Income From Government Grants: £383,386
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 46

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 9 January 2026
Income Donations And Legacies: 28914
Income Other Trading Activities: 0
Income Charitable Activities: 696030
Income Investments: 30547
Income Other: 0
Income Total Income And Endowments: 755491
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £664,294
Expenditure Other: 0
Expenditure Total: 664294
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 9005
Expenditure Support Costs: 664294
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £683,475
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £873,151
Assets Total Liabilities: £189,676
Assets Current Investment: 0
Assets Total Assets And Liabilities: £683,475
Creditors One Year Total Current: 189676
Creditors Falling Due After One Year: 0
Assets Cash: £870,273
Funds Endowment: 0
Funds Unrestricted: 683475
Funds Restricted: 0
Funds Total: 683475
Count Employees: 19
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 19 September 2024
Income Donations And Legacies: 0
Income Other Trading Activities: 0
Income Charitable Activities: 744334
Income Investments: 15413
Income Other: 0
Income Total Income And Endowments: 759747
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £691,219
Expenditure Other: 0
Expenditure Total: 691219
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 10136
Expenditure Support Costs: 0
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £592,278
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £787,662
Assets Total Liabilities: £195,384
Assets Current Investment: 0
Assets Total Assets And Liabilities: £592,278
Creditors One Year Total Current: 195384
Creditors Falling Due After One Year: 0
Assets Cash: £783,438
Funds Endowment: 0
Funds Unrestricted: 592278
Funds Restricted: 0
Funds Total: 592278
Count Employees: 42
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 18 October 2023
Income Donations And Legacies: 0
Income Other Trading Activities: 0
Income Charitable Activities: 623944
Income Investments: 2122
Income Other: 0
Income Total Income And Endowments: 626066
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £583,590
Expenditure Other: 0
Expenditure Total: 583590
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 7919
Expenditure Support Costs: 0
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £523,750
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £595,405
Assets Total Liabilities: £71,655
Assets Current Investment: 0
Assets Total Assets And Liabilities: £523,750
Creditors One Year Total Current: 71655
Creditors Falling Due After One Year: 0
Assets Cash: £585,405
Funds Endowment: 0
Funds Unrestricted: 523750
Funds Restricted: 0
Funds Total: 523750
Count Employees: 21
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 23 October 2022
Income Donations And Legacies: 1500
Income Other Trading Activities: 0
Income Charitable Activities: 0
Income Investments: 1147
Income Other: 0
Income Total Income And Endowments: 2647
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £374,800
Expenditure Other: 0
Expenditure Total: 374800
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 11771
Expenditure Support Costs: 0
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £481,274
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: -50000
Assets Other Assets: £638,365
Assets Total Liabilities: £107,091
Assets Current Investment: 0
Assets Total Assets And Liabilities: £481,274
Creditors One Year Total Current: 107091
Creditors Falling Due After One Year: 0
Assets Cash: £635,116
Funds Endowment: 0
Funds Unrestricted: 481274
Funds Restricted: 0
Funds Total: 481274
Count Employees: 17
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 29 September 2021
Income Donations And Legacies: 24000
Income Other Trading Activities: 0
Income Charitable Activities: 0
Income Investments: 3926
Income Other: 0
Income Total Income And Endowments: 27926
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £434,033
Expenditure Other: 0
Expenditure Total: 434033
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 7513
Expenditure Support Costs: 434033
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £280,306
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: -132166
Assets Other Assets: £499,270
Assets Total Liabilities: £86,798
Assets Current Investment: 0
Assets Total Assets And Liabilities: £280,306
Creditors One Year Total Current: 86798
Creditors Falling Due After One Year: 0
Assets Cash: £499,270
Funds Endowment: 0
Funds Unrestricted: 280306
Funds Restricted: 0
Funds Total: 280306
Count Employees: 17
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Hertfordshire
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 202
Classification Type: Who
Classification Description: Elderly/old People

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 203
Classification Type: Who
Classification Description: People With Disabilities

08 Official extract

Charity Event History

Charity Name: HERTSMERE CITIZENS ADVICE BUREAU
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2025-02-12T00:00:00
Reason: Does not operate
Assoc Organisation Number: 5029762
Assoc Registered Charity Number: 1148793
Assoc Charity Name: HERTFORDSHIRE CITIZENS ADVICE SERVICE

Charity Name: HERTSMERE CITIZENS ADVICE BUREAU
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 1997-10-23T00:00:00

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 23/09/1997AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 01/07/2014AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 25/06/2015 as amended on 16 May 2024
Charitable Objects: TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN HERTSMERE
Area Of Benefit: HERTSMERE BOROUGH COUNCIL AND ADJACENT AREAS.

10 Official extract

Charity Other Names

Charity Name Id: 391618
Charity Name Type: Working name
Charity Name: POTTERS BAR CITIZENS ADVICE BUREAU

Charity Name Id: 391623
Charity Name Type: Previous name
Charity Name: THE CITIZENS ADVICE BUREAU IN HERTSMERE

Charity Name Id: 391584
Charity Name Type: Working name
Charity Name: BUSHEY CITIZENS ADVICE BUREAU

Charity Name Id: 391597
Charity Name Type: Previous name
Charity Name: ELSTREE AND BOREHAMWOOD CITIZENS ADVICE BUREAU

Charity Name Id: 391606
Charity Name Type: Working name
Charity Name: HERTSMERE CITIZENS ADVICE BUREAU

Charity Name Id: 391629
Charity Name Type: Previous name
Charity Name: THE CITIZENS ADVICE BUREAU SERVICE IN HERTSMERE

11 Official extract

Charity Other Regulators

Regulator Order: 1
Regulator Name: Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name: Volunteer management

Policy Name: Financial reserves policy and procedures

Policy Name: Bullying and harassment policy and procedures

Policy Name: Risk management

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Social media policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Trustee expenses policy and procedures

Policy Name: Campaigns and political activity policy and procedures

Policy Name: Investment

Policy Name: Serious incident reporting policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Complaints handling

Policy Name: Paying staff

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Conflicting interests

Policy Name: Investing charity funds policy and procedures

Policy Name: Internal risk management policy and procedures