BritDB

CCEW Charity Commission profile

Citizens Advice Greenwich

Registered charity 1064404 · organisation 3938699

01 Identity

Registration and reporting

Registration status
Registered
Reporting status
Submission Received
Charity type
Charitable company
Registered
16 September 1997
Removed
Not supplied
Company number supplied
03346379
Financial period
1 April 2024 – 31 March 2025
Latest income
£990,329
Latest expenditure
£1,007,831
Gift Aid
No
Owns or uses land
No
In administration
No
Insolvent
No
CIO
No

Public contact address: North Wing, The Gatehouse, Frances Street, LONDON, SE18 5EF

Website recorded by the regulator: www.greenwichcab.org.uk (displayed as text)

02 Activities

What the charity does

OUR MISSION IS :- TO PROVIDE THE ADVICE PEOPLE NEED FOR THE PROBLEMS THEY FACE- TO IMPROVE THE POLICIES AND PRACTICES THAT AFFECT PEOPLE'S LIVESGCAB PROVIDES FREE, INDEPENDENT, CONFIDENTIAL AND IMPARTIAL ADVICE TO PEOPLE IN THE ROYAL BOROUGH OF GREENWICH AND SURROUNDING AREAS ON THEIR RIGHTS AND RESPONSIBILITIES AND TO SEAFARERS AND THEIR DEPENDANTS ACROSS THE UK.

03 Official extract

Charity Annual Return History

Fin Period Start Date
1 April 2024
Fin Period End Date
31 March 2025
Ar Cycle Reference
AR25
Reporting Due Date
31 January 2026
Date Annual Return Received
5 January 2026
Date Accounts Received
5 January 2026
Total Gross Income
£990,329
Total Gross Expenditure
£1,007,831
Fin Period Start Date
1 April 2023
Fin Period End Date
31 March 2024
Ar Cycle Reference
AR24
Reporting Due Date
31 January 2025
Date Annual Return Received
26 November 2024
Date Accounts Received
26 November 2024
Total Gross Income
£963,166
Total Gross Expenditure
£942,178
Fin Period Start Date
1 April 2022
Fin Period End Date
31 March 2023
Ar Cycle Reference
AR23
Reporting Due Date
31 January 2024
Date Annual Return Received
30 October 2023
Date Accounts Received
6 October 2023
Total Gross Income
£842,506
Total Gross Expenditure
£889,212
Fin Period Start Date
1 April 2021
Fin Period End Date
31 March 2022
Ar Cycle Reference
AR22
Reporting Due Date
31 January 2023
Date Annual Return Received
12 December 2022
Date Accounts Received
5 October 2022
Total Gross Income
£980,910
Total Gross Expenditure
£1,010,952
Fin Period Start Date
1 April 2020
Fin Period End Date
31 March 2021
Ar Cycle Reference
AR21
Reporting Due Date
31 January 2022
Date Annual Return Received
8 September 2021
Date Accounts Received
8 September 2021
Total Gross Income
£1,028,604
Total Gross Expenditure
£1,066,864

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind
Yes
Fin Period Order Number
1
Ar Cycle Reference
AR25
Fin Period Start Date
1 April 2024
Fin Period End Date
31 March 2025
Ar Due Date
31 January 2026
Ar Received Date
5 January 2026
Total Gross Income
£990,329
Total Gross Expenditure
£1,007,831
Grant Making Is Main Activity
No
Count Govt Contracts
0
Count Govt Grants
£3
Income From Government Grants
£473,031
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Payments Acting As Trustee
No
Trustee Receives Payments Services
No
Trustee Receives Other Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
0
Latest Fin Period Submitted Ind
No
Fin Period Order Number
2
Ar Cycle Reference
AR24
Fin Period Start Date
1 April 2023
Fin Period End Date
31 March 2024
Ar Due Date
31 January 2025
Ar Received Date
26 November 2024
Total Gross Income
£963,166
Total Gross Expenditure
£942,178
Grant Making Is Main Activity
No
Count Govt Contracts
2
Count Govt Grants
£2
Income From Government Contracts
464000
Income From Government Grants
£464,000
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Payments Acting As Trustee
No
Trustee Receives Payments Services
No
Trustee Receives Other Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
15
Latest Fin Period Submitted Ind
No
Fin Period Order Number
3
Ar Cycle Reference
AR23
Fin Period Start Date
1 April 2022
Fin Period End Date
31 March 2023
Ar Due Date
31 January 2024
Ar Received Date
30 October 2023
Total Gross Income
£842,506
Total Gross Expenditure
£889,212
Grant Making Is Main Activity
No
Count Govt Contracts
4
Count Govt Grants
£4
Income From Government Contracts
365000
Income From Government Grants
£365,500
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Payments Acting As Trustee
No
Trustee Receives Payments Services
No
Trustee Receives Other Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
12
Latest Fin Period Submitted Ind
No
Fin Period Order Number
4
Ar Cycle Reference
AR22
Fin Period Start Date
1 April 2021
Fin Period End Date
31 March 2022
Ar Due Date
31 January 2023
Ar Received Date
12 December 2022
Total Gross Income
£980,910
Total Gross Expenditure
£1,010,952
Charity Raises Funds From Public
No
Charity Receives Govt Funding Contracts
No
Charity Receives Govt Funding Grants
No
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Resigned Employment
Yes
Employees Salary Over 60k
No
Count Volunteers
15
Latest Fin Period Submitted Ind
No
Fin Period Order Number
5
Ar Cycle Reference
AR21
Fin Period Start Date
1 April 2020
Fin Period End Date
31 March 2021
Ar Due Date
31 January 2022
Ar Received Date
8 September 2021
Total Gross Income
£1,028,604
Total Gross Expenditure
£1,066,864
Charity Raises Funds From Public
No
Charity Receives Govt Funding Contracts
No
Charity Receives Govt Funding Grants
Yes
Count Govt Grants
£4
Income From Government Grants
£586,875
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
15

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind
Yes
Fin Period Order Number
1
Ar Cycle Reference
AR25
Fin Period Start Date
1 April 2024
Fin Period End Date
31 March 2025
Ar Due Date
31 January 2026
Ar Received Date
5 January 2026
Income Donations And Legacies
20
Income Other Trading Activities
0
Income Charitable Activities
990309
Income Investments
0
Income Other
0
Income Total Income And Endowments
990329
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,007,831
Expenditure Other
0
Expenditure Total
1007831
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
8593
Expenditure Support Costs
21454
Expenditure Depreciation
0
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£113,316
Assets Total Fixed
0
Assets Own Use
0
Assets Long Term Investment
0
Defined Benefit Pension Scheme
-108000
Assets Other Assets
£560,465
Assets Total Liabilities
£257,301
Assets Current Investment
0
Assets Total Assets And Liabilities
£195,164
Creditors One Year Total Current
257301
Creditors Falling Due After One Year
0
Assets Cash
£522,644
Funds Endowment
0
Funds Unrestricted
113316
Funds Restricted
81848
Funds Total
195164
Count Employees
24
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
2
Ar Cycle Reference
AR24
Fin Period Start Date
1 April 2023
Fin Period End Date
31 March 2024
Ar Due Date
31 January 2025
Ar Received Date
26 November 2024
Income Donations And Legacies
50
Income Other Trading Activities
0
Income Charitable Activities
963116
Income Investments
0
Income Other
0
Income Total Income And Endowments
963166
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£942,178
Expenditure Other
0
Expenditure Total
942178
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
6355
Expenditure Support Costs
15619
Expenditure Depreciation
0
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£141,577
Assets Total Fixed
0
Assets Own Use
0
Assets Long Term Investment
0
Defined Benefit Pension Scheme
-117000
Assets Other Assets
£338,772
Assets Total Liabilities
£9,106
Assets Current Investment
0
Assets Total Assets And Liabilities
£212,666
Creditors One Year Total Current
9106
Creditors Falling Due After One Year
0
Assets Cash
£332,045
Funds Endowment
0
Funds Unrestricted
141577
Funds Restricted
71089
Funds Total
212666
Count Employees
21
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
3
Ar Cycle Reference
AR23
Fin Period Start Date
1 April 2022
Fin Period End Date
31 March 2023
Ar Due Date
31 January 2024
Ar Received Date
30 October 2023
Income Donations And Legacies
2215
Income Other Trading Activities
0
Income Charitable Activities
810964
Income Investments
0
Income Other
29327
Income Total Income And Endowments
842506
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£889,212
Expenditure Other
0
Expenditure Total
889212
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
12522
Expenditure Support Costs
13855
Expenditure Depreciation
0
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£115,857
Assets Total Fixed
0
Assets Own Use
0
Assets Long Term Investment
0
Defined Benefit Pension Scheme
-126000
Assets Other Assets
£329,307
Assets Total Liabilities
£11,629
Assets Current Investment
0
Assets Total Assets And Liabilities
£191,678
Creditors One Year Total Current
11629
Creditors Falling Due After One Year
0
Assets Cash
£284,958
Funds Endowment
0
Funds Unrestricted
140857
Funds Restricted
50821
Funds Total
191678
Count Employees
20
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
4
Ar Cycle Reference
AR22
Fin Period Start Date
1 April 2021
Fin Period End Date
31 March 2022
Ar Due Date
31 January 2023
Ar Received Date
12 December 2022
Income Donations And Legacies
0
Income Other Trading Activities
0
Income Charitable Activities
980910
Income Investments
0
Income Other
0
Income Total Income And Endowments
980910
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,010,952
Expenditure Other
0
Expenditure Total
1010952
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
7028
Expenditure Support Costs
12978
Expenditure Depreciation
0
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£114,789
Assets Total Fixed
0
Assets Own Use
0
Assets Long Term Investment
0
Defined Benefit Pension Scheme
-135000
Assets Other Assets
£454,539
Assets Total Liabilities
£81,155
Assets Current Investment
0
Assets Total Assets And Liabilities
£238,384
Creditors One Year Total Current
81155
Creditors Falling Due After One Year
0
Assets Cash
£371,261
Funds Endowment
0
Funds Unrestricted
139789
Funds Restricted
98595
Funds Total
238384
Count Employees
24
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
5
Ar Cycle Reference
AR21
Fin Period Start Date
1 April 2020
Fin Period End Date
31 March 2021
Ar Due Date
31 January 2022
Ar Received Date
8 September 2021
Income Donations And Legacies
0
Income Other Trading Activities
0
Income Charitable Activities
1017270
Income Investments
0
Income Other
11334
Income Total Income And Endowments
1028604
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,066,864
Expenditure Other
0
Expenditure Total
1066864
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
5695
Expenditure Support Costs
15018
Expenditure Depreciation
0
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£282,066
Assets Total Fixed
0
Assets Own Use
0
Assets Long Term Investment
0
Defined Benefit Pension Scheme
-144000
Assets Other Assets
£454,288
Assets Total Liabilities
£41,862
Assets Current Investment
0
Assets Total Assets And Liabilities
£268,426
Creditors One Year Total Current
41862
Creditors Falling Due After One Year
0
Assets Cash
£390,410
Funds Endowment
0
Funds Unrestricted
163066
Funds Restricted
105360
Funds Total
268426
Count Employees
28
Charity Only Accounts
Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type
Region
Geographic Area Description
Throughout London
Welsh Ind
No

07 Official extract

Charity Classification

Classification Code
101
Classification Type
What
Classification Description
General Charitable Purposes
Classification Code
203
Classification Type
Who
Classification Description
People With Disabilities
Classification Code
104
Classification Type
What
Classification Description
Disability
Classification Code
202
Classification Type
Who
Classification Description
Elderly/old People
Classification Code
201
Classification Type
Who
Classification Description
Children/young People
Classification Code
307
Classification Type
How
Classification Description
Provides Advocacy/advice/information
Classification Code
207
Classification Type
Who
Classification Description
The General Public/mankind
Classification Code
102
Classification Type
What
Classification Description
Education/training
Classification Code
306
Classification Type
How
Classification Description
Provides Services
Classification Code
105
Classification Type
What
Classification Description
The Prevention Or Relief Of Poverty

08 Official extract

Charity Event History

Charity Name
Citizens Advice Greenwich
Charity Event Order
1
Event Type
Standard registration
Date Of Event
1997-09-16T00:00:00

09 Official extract

Charity Governing Document

Governing Document Description
MEMORANDUM AND ARTICLES OF ASSOCIATION INCORPORATED 7 APRIL 1997 as amended on 14 Sep 2020 as amended on 27 Jan 2025 as amended on 14 Jul 2025
Charitable Objects
FOR THE PROMOTION OF ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITY IN THE AREA OF THE LONDON BOROUGH OF GREENWICH BY THE ADVANCEMENT OF , THE PROTECTION OF HEALTH AND THE RELIEF OF POVERTY , SICKNESS AND DISTRESS.
Area Of Benefit
LONDON BOROUGH OF GREENWICH

10 Official extract

Charity Other Names

Charity Name Id
393705
Charity Name Type
Previous name
Charity Name
GREENWICH CITIZENS ADVICE BUREAUX LIMITED
Charity Name Id
393707
Charity Name Type
Working name
Charity Name
GREENWICH CITIZENS ADVICE BUREAUX LTD

11 Official extract

Charity Other Regulators

Regulator Order
1
Regulator Name
Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name
Complaints handling
Policy Name
Trustee expenses policy and procedures
Policy Name
Complaints policy and procedures
Policy Name
Conflicting interests
Policy Name
Financial reserves policy and procedures
Policy Name
Safeguarding vulnerable beneficiaries
Policy Name
Internal risk management policy and procedures
Policy Name
Campaigns and political activity policy and procedures
Policy Name
Trustee conflicts of interest policy and procedures
Policy Name
Investing charity funds policy and procedures
Policy Name
Safeguarding policy and procedures
Policy Name
Social media policy and procedures
Policy Name
Serious incident reporting policy and procedures
Policy Name
Bullying and harassment policy and procedures
Policy Name
Volunteer management
Policy Name
Internal charity financial controls policy and procedures
Policy Name
Risk management
Policy Name
Paying staff