CARELINE — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Other
Registered: 24 March 1998
Removed: Not supplied
Financial period: 1 April 2025 – 31 March 2026
Latest income: £92,307
Latest expenditure: £67,814
Gift Aid: Yes
Owns or uses land: No
In administration: No
Insolvent: No
CIO: No

Public contact address: St Oswalds Hospital, Clifton Road, ASHBOURNE, DE6 1DR

Website recorded by the regulator: www.carelinecalling.org.uk (displayed as text)

02 Activities

What the charity does

The object of the organisation is to relieve the isolation of older, vulnerable or isolated people in Ashbourne, the Derbyshire Dales, East Staffordshire and its surrounding areas by offering a regular telephone befriending service which aims to improve the quality of life, increase levels of well-being and supports independent living.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2025
Fin Period End Date: 31 March 2026
Ar Cycle Reference: AR26
Reporting Due Date: 31 January 2027
Date Annual Return Received: 29 July 2026
Date Accounts Received: 29 July 2026
Total Gross Income: £92,307
Total Gross Expenditure: £67,814

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 18 December 2025
Date Accounts Received: 18 December 2025
Total Gross Income: £96,080
Total Gross Expenditure: £58,493

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 23 December 2024
Date Accounts Received: 23 December 2024
Total Gross Income: £86,843
Total Gross Expenditure: £61,074

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 24 January 2024
Date Accounts Received: 24 January 2024
Total Gross Income: £29,299
Total Gross Expenditure: £49,627

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 25 November 2022
Total Gross Income: £11,356
Total Gross Expenditure: £59,320

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR26
Fin Period Start Date: 1 April 2025
Fin Period End Date: 31 March 2026
Ar Due Date: 31 January 2027
Ar Received Date: 29 July 2026
Total Gross Income: £92,307
Total Gross Expenditure: £67,814
Grant Making Is Main Activity: No
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 51

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 18 December 2025
Total Gross Income: £96,080
Total Gross Expenditure: £58,493
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £2
Income From Government Grants: £7,510
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 53

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 23 December 2024
Total Gross Income: £86,843
Total Gross Expenditure: £61,074
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £1
Income From Government Grants: £2,010
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 50

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 24 January 2024
Total Gross Income: £29,299
Total Gross Expenditure: £49,627
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £1
Income From Government Grants: £2,010
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 52

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 25 November 2022
Total Gross Income: £11,356
Total Gross Expenditure: £59,320
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £1
Income From Government Grants: £2,010
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 52

05 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Staffordshire
Welsh Ind: No

Geographic Area Type: Local Authority
Geographic Area Description: Derbyshire
Welsh Ind: No

06 Official extract

Charity Classification

Classification Code: 202
Classification Type: Who
Classification Description: Elderly/old People

Classification Code: 304
Classification Type: How
Classification Description: Provides Human Resources

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

Classification Code: 203
Classification Type: Who
Classification Description: People With Disabilities

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

07 Official extract

Charity Event History

Charity Name: CARELINE
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 1998-03-24T00:00:00

08 Official extract

Charity Governing Document

Governing Document Description: CONSTITUTION ADOPTED 15 APRIL 1997 AS AMENDED 14 JANUARY 1998 AND 9TH APRIL 2003AS AMENDED BY RESOLUTION DATED 18/06/2014 as amended on 01 Jan 2024
Charitable Objects: The object of the organisation is to relieve the isolation of older, vulnerable or isolated people in Ashbourne, the Derbyshire Dales, East Staffordshire and its surrounding areas by offering a regular telephone befriending service which aims to improve the quality of life, increase levels of well-being and supports independent living’’
Area Of Benefit: ASHBOURNE, THE DERBYSHIRE DALES, EAST STAFFORDSHIRE AND ITS SURROUNDING AREAS.

09 Official extract

Charity Other Names

Charity Name Id: 437084
Charity Name Type: Previous name
Charity Name: DERBYSHIRE DALES CARELINE

Charity Name Id: 437077
Charity Name Type: Working name
Charity Name: CARELINE

10 Official extract

Charity Policy

Policy Name: Internal risk management policy and procedures

Policy Name: Risk management

Policy Name: Volunteer management

Policy Name: Safeguarding policy and procedures

Policy Name: Complaints handling

Policy Name: Financial reserves policy and procedures

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Trustee expenses policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Complaints policy and procedures

Policy Name: Conflicting interests

Policy Name: Serious incident reporting policy and procedures

Policy Name: Paying staff