01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 2 September 1998
- Removed
- Not supplied
- Company number supplied
- 03617412
- Financial period
- 1 April 2024 – 31 March 2025
- Latest income
- £1,935,459
- Latest expenditure
- £1,966,489
- Gift Aid
- Yes
- Owns or uses land
- Yes
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: Pottergate House, 83-87 Pottergate, Norwich, NR2 1DZ
Website recorded by the regulator: www.ncab.org.uk (displayed as text)
02 Activities
What the charity does
The Citizens Advice service aims to: Provide the advice people need for the problems they face Improve the policies and practices that affect peoples livesOur free, independent, confidential and impartial advice and information services are available to all residents of Norfolk regardless of race, gender, disability, sexuality or nationality.
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 31 January 2026
- Date Annual Return Received
- 23 January 2026
- Date Accounts Received
- 23 January 2026
- Total Gross Income
- £1,935,459
- Total Gross Expenditure
- £1,966,489
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 31 January 2025
- Date Annual Return Received
- 6 January 2025
- Date Accounts Received
- 6 January 2025
- Total Gross Income
- £2,315,085
- Total Gross Expenditure
- £2,216,079
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 31 January 2024
- Date Annual Return Received
- 8 January 2024
- Date Accounts Received
- 8 January 2024
- Total Gross Income
- £2,127,798
- Total Gross Expenditure
- £2,040,847
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 31 January 2023
- Date Annual Return Received
- 9 January 2023
- Date Accounts Received
- 9 January 2023
- Total Gross Income
- £2,122,646
- Total Gross Expenditure
- £2,024,569
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 31 January 2022
- Date Annual Return Received
- 17 January 2022
- Date Accounts Received
- 17 January 2022
- Total Gross Income
- £1,992,559
- Total Gross Expenditure
- £1,950,156
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 23 January 2026
- Total Gross Income
- £1,935,459
- Total Gross Expenditure
- £1,966,489
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 5
- Count Govt Grants
- £4
- Income From Government Contracts
- 261101
- Income From Government Grants
- £480,795
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 144
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 6 January 2025
- Total Gross Income
- £2,315,085
- Total Gross Expenditure
- £2,216,079
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 5
- Count Govt Grants
- £9
- Income From Government Contracts
- 702120
- Income From Government Grants
- £557,621
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 145
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 8 January 2024
- Total Gross Income
- £2,127,798
- Total Gross Expenditure
- £2,040,847
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 4
- Count Govt Grants
- £3
- Income From Government Contracts
- 745489
- Income From Government Grants
- £422,930
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 147
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 9 January 2023
- Total Gross Income
- £2,122,646
- Total Gross Expenditure
- £2,024,569
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £4
- Income From Government Grants
- £431,159
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 110
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 17 January 2022
- Total Gross Income
- £1,992,559
- Total Gross Expenditure
- £1,950,156
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £5
- Income From Government Grants
- £484,309
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 102
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 23 January 2026
- Income Donations And Legacies
- 22826
- Income Other Trading Activities
- 34517
- Income Charitable Activities
- 1853065
- Income Investments
- 18162
- Income Other
- 6889
- Income Total Income And Endowments
- 1935459
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,966,489
- Expenditure Other
- 0
- Expenditure Total
- 1966489
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 11373
- Expenditure Support Costs
- 457028
- Expenditure Depreciation
- 5719
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £900,375
- Assets Total Fixed
- 60056
- Assets Own Use
- 60056
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £1,170,411
- Assets Total Liabilities
- £281,565
- Assets Current Investment
- 258613
- Assets Total Assets And Liabilities
- £948,902
- Creditors One Year Total Current
- 281565
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £686,390
- Funds Endowment
- 0
- Funds Unrestricted
- 900375
- Funds Restricted
- 48527
- Funds Total
- 948902
- Count Employees
- 47
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 6 January 2025
- Income Donations And Legacies
- 7125
- Income Other Trading Activities
- 3230
- Income Charitable Activities
- 2297299
- Income Investments
- 4767
- Income Other
- 2664
- Income Total Income And Endowments
- 2315085
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £2,216,079
- Expenditure Other
- 0
- Expenditure Total
- 2216079
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 14074
- Expenditure Support Costs
- 424743
- Expenditure Depreciation
- 4845
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £947,700
- Assets Total Fixed
- 0
- Assets Own Use
- 0
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £1,327,986
- Assets Total Liabilities
- £348,054
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £979,932
- Creditors One Year Total Current
- 348054
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,138,171
- Funds Endowment
- 0
- Funds Unrestricted
- 947700
- Funds Restricted
- 32232
- Funds Total
- 979932
- Count Employees
- 49
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 8 January 2024
- Income Donations And Legacies
- 43644
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 2080704
- Income Investments
- 2585
- Income Other
- 865
- Income Total Income And Endowments
- 2127798
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £2,040,847
- Expenditure Other
- 0
- Expenditure Total
- 2040847
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 0
- Expenditure Support Costs
- 364891
- Expenditure Depreciation
- 14536
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £880,926
- Assets Total Fixed
- 4845
- Assets Own Use
- 4845
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £1,255,746
- Assets Total Liabilities
- £379,665
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £880,926
- Creditors One Year Total Current
- 379665
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,033,857
- Funds Endowment
- 0
- Funds Unrestricted
- 795074
- Funds Restricted
- 85852
- Funds Total
- 880926
- Count Employees
- 46
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 9 January 2023
- Income Donations And Legacies
- 54001
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 2067788
- Income Investments
- 857
- Income Other
- 0
- Income Total Income And Endowments
- 2122646
- Income Legacies
- 17319
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £2,024,569
- Expenditure Other
- 0
- Expenditure Total
- 2024569
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 6809
- Expenditure Support Costs
- 17116
- Expenditure Depreciation
- 14536
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £742,863
- Assets Total Fixed
- 19381
- Assets Own Use
- 19381
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £948,982
- Assets Total Liabilities
- £174,388
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £793,975
- Creditors One Year Total Current
- 174388
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £716,050
- Funds Endowment
- 0
- Funds Unrestricted
- 762244
- Funds Restricted
- 31731
- Funds Total
- 793975
- Count Employees
- 52
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 17 January 2022
- Income Donations And Legacies
- 88082
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 1901955
- Income Investments
- 998
- Income Other
- 1524
- Income Total Income And Endowments
- 1992559
- Income Legacies
- 61000
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,950,156
- Expenditure Other
- 0
- Expenditure Total
- 1950156
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 7732
- Expenditure Support Costs
- 56898
- Expenditure Depreciation
- 14536
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £500,704
- Assets Total Fixed
- 33917
- Assets Own Use
- 33917
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £833,440
- Assets Total Liabilities
- £171,459
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £695,898
- Creditors One Year Total Current
- 171459
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £714,437
- Funds Endowment
- 0
- Funds Unrestricted
- 534621
- Funds Restricted
- 161277
- Funds Total
- 695898
- Count Employees
- 49
- Charity Only Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Norfolk
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 101
- Classification Type
- What
- Classification Description
- General Charitable Purposes
- Classification Code
- 207
- Classification Type
- Who
- Classification Description
- The General Public/mankind
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
- Classification Code
- 102
- Classification Type
- What
- Classification Description
- Education/training
08 Official extract
Charity Event History
- Charity Name
- NORFOLK CITIZENS ADVICE
- Charity Event Order
- 3
- Event Type
- Asset transfer in
- Date Of Event
- 2014-07-03T00:00:00
- Assoc Organisation Number
- 5000078
- Assoc Registered Charity Number
- 1123397
- Assoc Charity Name
- YARE VALLEY & DISTRICT CITIZENS ADVICE BUREAU LIMITED
- Charity Name
- NORFOLK CITIZENS ADVICE
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 1998-09-02T00:00:00
- Charity Name
- NORFOLK CITIZENS ADVICE
- Charity Event Order
- 2
- Event Type
- Asset transfer in
- Date Of Event
- 2014-07-03T00:00:00
- Assoc Organisation Number
- 5008631
- Assoc Registered Charity Number
- 1135997
- Assoc Charity Name
- CITIZENS ADVICE NORTH NORFOLK
- Charity Name
- NORFOLK CITIZENS ADVICE
- Charity Event Order
- 4
- Event Type
- Asset transfer in
- Date Of Event
- 2021-11-24T00:00:00
- Reason
- Ceased to exist
- Assoc Organisation Number
- 4033960
- Assoc Registered Charity Number
- 1120532
- Assoc Charity Name
- MID NORFOLK CITIZENS ADVICE BUREAU
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES INCORPORATED 18 AUG 1998AS AMENDED BY SPECIAL RESOLUTION(S) DATED 03 JUN 2004AS AMENDED BY SPECIAL RESOLUTION(S) DATED 13 OCT 2008AS AMENDED BY SPECIAL RESOLUTION(S) DATED 02 JAN 2009AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 12 SEP 2012 as amended on 28 Nov 2018 as amended on 22 Sep 2023 as amended on 14 Dec 2012 as amended on 11 Nov 2024
- Charitable Objects
- The Charity's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the community in Norfolk and elsewhere in the United Kingdom.
- Area Of Benefit
- THE CITY OF NORWICH AND IN THE LOCAL AUTHORITY AREAS OF BROADLAND AND SOUTH NORFOLK AND EAST ANGLIA
10 Official extract
Charity Other Names
- Charity Name Id
- 449104
- Charity Name Type
- Previous name
- Charity Name
- NORWICH AND WEST NORFOLK CITIZENS ADVICE BUREAU
- Charity Name Id
- 593033
- Charity Name Type
- Previous name
- Charity Name
- NORFOLK CITIZEN'S ADVICE BUREAU
- Charity Name Id
- 592570
- Charity Name Type
- Previous name
- Charity Name
- THE FRIENDS OF NORFOLK CITIZENS ADVICE
- Charity Name Id
- 622622
- Charity Name Type
- Previous name
- Charity Name
- NORFOLK CITIZENS ADVICE BUREAU
- Charity Name Id
- 525996
- Charity Name Type
- Previous name
- Charity Name
- NORFOLK CITIZENS ADVICE BUREAU
- Charity Name Id
- 449096
- Charity Name Type
- Previous name
- Charity Name
- NORWICH AND DISTRICT CITIZENS ADVICE BUREAU
11 Official extract
Charity Other Regulators
- Regulator Order
- 1
- Regulator Name
- Financial Conduct Authority
12 Official extract
Charity Policy
- Policy Name
- Paying staff
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Conflicting interests
- Policy Name
- Social media policy and procedures
- Policy Name
- Serious incident reporting policy and procedures
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Internal charity financial controls policy and procedures
- Policy Name
- Complaints policy and procedures
- Policy Name
- Investing charity funds policy and procedures
- Policy Name
- Risk management
- Policy Name
- Complaints handling
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Trustee conflicts of interest policy and procedures
- Policy Name
- Trustee expenses policy and procedures
- Policy Name
- Safeguarding vulnerable beneficiaries
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Campaigns and political activity policy and procedures
- Policy Name
- Volunteer management