01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 18 March 1999
- Removed
- Not supplied
- Company number supplied
- 03537836
- Financial period
- 1 April 2024 – 31 March 2025
- Latest income
- £1,446,134
- Latest expenditure
- £1,649,417
- Gift Aid
- No
- Owns or uses land
- No
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: Civic Centre, Bourne Avenue, BOURNEMOUTH, BH2 6DX
Website recorded by the regulator: www.citizensadvicebcp.org.uk (displayed as text)
02 Activities
What the charity does
Provision of a free, independent, confidential and impartial service of advice, information training and counsel for the benefit of the community and general public mainly but not exclusively within the Boroughs of Bournemouth and Poole or any successor body or bodies to them
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 31 January 2026
- Date Annual Return Received
- 18 December 2025
- Date Accounts Received
- 18 December 2025
- Total Gross Income
- £1,446,134
- Total Gross Expenditure
- £1,649,417
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 31 January 2025
- Date Annual Return Received
- 13 December 2024
- Date Accounts Received
- 13 December 2024
- Total Gross Income
- £1,736,727
- Total Gross Expenditure
- £1,652,662
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 31 January 2024
- Date Annual Return Received
- 26 November 2023
- Date Accounts Received
- 26 November 2023
- Total Gross Income
- £2,718,081
- Total Gross Expenditure
- £2,696,019
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 31 January 2023
- Date Annual Return Received
- 3 November 2022
- Date Accounts Received
- 3 November 2022
- Total Gross Income
- £1,793,002
- Total Gross Expenditure
- £1,704,444
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 31 January 2022
- Date Annual Return Received
- 22 December 2021
- Date Accounts Received
- 22 December 2021
- Total Gross Income
- £1,456,765
- Total Gross Expenditure
- £1,241,597
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 18 December 2025
- Total Gross Income
- £1,446,134
- Total Gross Expenditure
- £1,649,417
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 2
- Count Govt Grants
- £1
- Income From Government Contracts
- 257379
- Income From Government Grants
- £323,183
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 90001 100000
- 1
- Count Volunteers
- 136
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 13 December 2024
- Total Gross Income
- £1,736,727
- Total Gross Expenditure
- £1,652,662
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 2
- Count Govt Grants
- £1
- Income From Government Contracts
- 210000
- Income From Government Grants
- £374,900
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 125
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 26 November 2023
- Total Gross Income
- £2,718,081
- Total Gross Expenditure
- £2,696,019
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 0
- Count Govt Grants
- £6
- Income From Government Grants
- £1,934,113
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Salary Band 70001 80000
- 0
- Count Salary Band 80001 90000
- 0
- Count Salary Band 90001 100000
- 0
- Count Salary Band 100001 110000
- 0
- Count Salary Band 110001 120000
- 0
- Count Salary Band 120001 130000
- 0
- Count Salary Band 130001 140000
- 0
- Count Salary Band 140001 150000
- 0
- Count Salary Band 150001 200000
- 0
- Count Salary Band 200001 250000
- 0
- Count Salary Band 250001 300000
- 0
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 78
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 3 November 2022
- Total Gross Income
- £1,793,002
- Total Gross Expenditure
- £1,704,444
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £8
- Income From Government Grants
- £1,062,703
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 95
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 22 December 2021
- Total Gross Income
- £1,456,765
- Total Gross Expenditure
- £1,241,597
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 10
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £10
- Income From Government Contracts
- 585221
- Income From Government Grants
- £585,221
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 86
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 18 December 2025
- Income Donations And Legacies
- 92555
- Income Other Trading Activities
- 1407
- Income Charitable Activities
- 1340235
- Income Investments
- 11937
- Income Other
- 0
- Income Total Income And Endowments
- 1446134
- Income Legacies
- 6787
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,649,417
- Expenditure Other
- 0
- Expenditure Total
- 1649417
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 21348
- Expenditure Governance
- 7525
- Expenditure Support Costs
- 495957
- Expenditure Depreciation
- 9981
- Gain Loss Investment
- 3370
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £275,000
- Assets Total Fixed
- 289778
- Assets Own Use
- 14141
- Assets Long Term Investment
- 275637
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £111,650
- Assets Total Liabilities
- £109,926
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £291,502
- Creditors One Year Total Current
- 109926
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £51,082
- Funds Endowment
- 0
- Funds Unrestricted
- 277212
- Funds Restricted
- 14290
- Funds Total
- 291502
- Count Employees
- 57
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 13 December 2024
- Income Donations And Legacies
- 113802
- Income Other Trading Activities
- 259
- Income Charitable Activities
- 1607543
- Income Investments
- 15123
- Income Other
- 0
- Income Total Income And Endowments
- 1736727
- Income Legacies
- 26000
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,652,662
- Expenditure Other
- 0
- Expenditure Total
- 1652662
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 25476
- Expenditure Governance
- 8558
- Expenditure Support Costs
- 376994
- Expenditure Depreciation
- 11663
- Gain Loss Investment
- 15398
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £350,000
- Assets Total Fixed
- 389829
- Assets Own Use
- 24122
- Assets Long Term Investment
- 365707
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £347,125
- Assets Total Liabilities
- £245,539
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £491,415
- Creditors One Year Total Current
- 245539
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £285,837
- Funds Endowment
- 0
- Funds Unrestricted
- 466686
- Funds Restricted
- 24729
- Funds Total
- 491415
- Count Employees
- 65
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 26 November 2023
- Income Donations And Legacies
- 87522
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 2621609
- Income Investments
- 5450
- Income Other
- 3500
- Income Total Income And Endowments
- 2718081
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £2,696,019
- Expenditure Other
- 0
- Expenditure Total
- 2696019
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 133678
- Expenditure Governance
- 5367
- Expenditure Support Costs
- 358327
- Expenditure Depreciation
- 11663
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £57,700
- Assets Total Fixed
- 35785
- Assets Own Use
- 35785
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £697,611
- Assets Total Liabilities
- £341,444
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £391,952
- Creditors One Year Total Current
- 341444
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £627,663
- Funds Endowment
- 0
- Funds Unrestricted
- 357700
- Funds Restricted
- 34252
- Funds Total
- 391952
- Count Employees
- 52
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 3 November 2022
- Income Donations And Legacies
- 86399
- Income Other Trading Activities
- 180
- Income Charitable Activities
- 1705776
- Income Investments
- 647
- Income Other
- 0
- Income Total Income And Endowments
- 1793002
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,704,444
- Expenditure Other
- 0
- Expenditure Total
- 1704444
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 10000
- Expenditure Governance
- 6538
- Expenditure Support Costs
- 406268
- Expenditure Depreciation
- 12011
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £321,574
- Assets Total Fixed
- 47448
- Assets Own Use
- 47448
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £627,198
- Assets Total Liabilities
- £304,756
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £369,890
- Creditors One Year Total Current
- 304756
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £571,957
- Funds Endowment
- 0
- Funds Unrestricted
- 324937
- Funds Restricted
- 44953
- Funds Total
- 369890
- Count Employees
- 54
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 22 December 2021
- Income Donations And Legacies
- 137696
- Income Other Trading Activities
- 63
- Income Charitable Activities
- 1318650
- Income Investments
- 356
- Income Other
- 0
- Income Total Income And Endowments
- 1456765
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,241,597
- Expenditure Other
- 0
- Expenditure Total
- 1241597
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 8219
- Expenditure Support Costs
- 438904
- Expenditure Depreciation
- 6266
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £216,632
- Assets Total Fixed
- 45756
- Assets Own Use
- 45756
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £432,797
- Assets Total Liabilities
- £197,221
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £281,332
- Creditors One Year Total Current
- 197221
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £353,949
- Funds Endowment
- 0
- Funds Unrestricted
- 226183
- Funds Restricted
- 55149
- Funds Total
- 281332
- Count Employees
- 53
- Charity Only Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Dorset
- Welsh Ind
- No
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Poole
- Welsh Ind
- No
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Bournemouth
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 105
- Classification Type
- What
- Classification Description
- The Prevention Or Relief Of Poverty
- Classification Code
- 117
- Classification Type
- What
- Classification Description
- Other Charitable Purposes
- Classification Code
- 102
- Classification Type
- What
- Classification Description
- Education/training
- Classification Code
- 207
- Classification Type
- Who
- Classification Description
- The General Public/mankind
- Classification Code
- 304
- Classification Type
- How
- Classification Description
- Provides Human Resources
- Classification Code
- 310
- Classification Type
- How
- Classification Description
- Other Charitable Activities
- Classification Code
- 306
- Classification Type
- How
- Classification Description
- Provides Services
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
08 Official extract
Charity Event History
- Charity Name
- Citizens Advice Bournemouth, Christchurch and Poole
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 1999-03-18T00:00:00
- Charity Name
- Citizens Advice Bournemouth, Christchurch and Poole
- Charity Event Order
- 2
- Event Type
- Asset transfer in
- Date Of Event
- 2019-02-04T00:00:00
- Reason
- Amalgamated
- Assoc Organisation Number
- 1010365
- Assoc Registered Charity Number
- 1010365
- Assoc Charity Name
- POOLE CITIZENS ADVICE BUREAUX
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES OF ASSOCIATION INCORPORATED 31 MARCH 1998 AS AMENDED BY SPECIAL RESOLUTION 21 OCTOBER 1998, 16 SEPTEMBER 2003 AND 20 MAY 2009.AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 23 SEP 2017 as amended on 01 Aug 2019 as amended on 03 Sep 2019 as amended on 03 Sep 2019 as amended on 03 Sep 2019 as amended on 11 Jan 2021 as amended on 11 Nov 2025
- Charitable Objects
- The Charity’s objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Bournemouth, Christchurch & Poole and the surrounding areas.
- Area Of Benefit
- MAINLY IN, BUT NOT EXCLUSIVELY IN, THE AREA OF THE COUNCIL OF THE BOROUGH OF BOURNEMOUTH
10 Official extract
Charity Other Names
- Charity Name Id
- 625619
- Charity Name Type
- Working name
- Charity Name
- Citizens Advice Bournemouth, Christchurch and Poole
- Charity Name Id
- 390250
- Charity Name Type
- Previous name
- Charity Name
- BOURNEMOUTH CITIZENS ADVICE BUREAU
- Charity Name Id
- 593637
- Charity Name Type
- Previous name
- Charity Name
- CITIZENS ADVICE BOURNEMOUTH AND POOLE
11 Official extract
Charity Other Regulators
- Regulator Order
- 1
- Regulator Name
- Financial Conduct Authority
12 Official extract
Charity Policy
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Investing charity funds policy and procedures
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Complaints handling
- Policy Name
- Trustee conflicts of interest policy and procedures
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Engaging external speakers at charity events policy and procedures
- Policy Name
- Paying staff
- Policy Name
- Serious incident reporting policy and procedures
- Policy Name
- Conflicting interests
- Policy Name
- Investment
- Policy Name
- Internal charity financial controls policy and procedures
- Policy Name
- Risk management
- Policy Name
- Trustee expenses policy and procedures
- Policy Name
- Social media policy and procedures
- Policy Name
- Campaigns and political activity policy and procedures
- Policy Name
- Volunteer management
- Policy Name
- Safeguarding vulnerable beneficiaries
- Policy Name
- Complaints policy and procedures