01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 21 July 2000
- Removed
- Not supplied
- Company number supplied
- 03908160
- Financial period
- 1 April 2024 – 31 March 2025
- Latest income
- £5,934,000
- Latest expenditure
- £5,872,000
- Gift Aid
- Yes
- Owns or uses land
- Yes
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: Picker Institute Europe, Suite 6 Fountain House, 1200 Parkway Court, John Smith Drive, Oxford Business Park South, OXFORD
Website recorded by the regulator: www.picker.org (displayed as text)
02 Activities
What the charity does
Our rigorous survey methodologies measure patient experience, assisting healthcare providers to provide actionable feedback. We have research and educational activities on health care quality improvement and methods for promoting patient centred care; with our outputs commissioned by governments, regulators and national/international bodies to shape health and social care policy and practice.
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 31 January 2026
- Date Annual Return Received
- 29 October 2025
- Date Accounts Received
- 29 October 2025
- Total Gross Income
- £5,934,000
- Total Gross Expenditure
- £5,872,000
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 31 January 2025
- Date Annual Return Received
- 10 December 2024
- Date Accounts Received
- 10 December 2024
- Total Gross Income
- £5,214,000
- Total Gross Expenditure
- £4,812,000
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 31 January 2024
- Date Annual Return Received
- 13 October 2023
- Date Accounts Received
- 13 October 2023
- Total Gross Income
- £4,412,000
- Total Gross Expenditure
- £4,069,000
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 31 January 2023
- Date Annual Return Received
- 11 January 2023
- Date Accounts Received
- 11 January 2023
- Total Gross Income
- £4,057,000
- Total Gross Expenditure
- £3,581,000
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 31 January 2022
- Date Annual Return Received
- 4 November 2021
- Date Accounts Received
- 4 November 2021
- Total Gross Income
- £3,303,000
- Total Gross Expenditure
- £3,164,000
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 29 October 2025
- Total Gross Income
- £5,934,000
- Total Gross Expenditure
- £5,872,000
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 192
- Count Govt Grants
- £2
- Income From Government Contracts
- 3554319
- Income From Government Grants
- £1,234,633
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 3
- Count Salary Band 70001 80000
- 0
- Count Salary Band 80001 90000
- 2
- Count Salary Band 90001 100000
- 0
- Count Salary Band 100001 110000
- 0
- Count Salary Band 110001 120000
- 1
- Count Salary Band 120001 130000
- 1
- Count Salary Band 130001 140000
- 0
- Count Salary Band 140001 150000
- 0
- Count Salary Band 150001 200000
- 0
- Count Salary Band 200001 250000
- 0
- Count Salary Band 250001 300000
- 0
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 10 December 2024
- Total Gross Income
- £5,214,000
- Total Gross Expenditure
- £4,812,000
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 174
- Count Govt Grants
- £3
- Income From Government Contracts
- 2976000
- Income From Government Grants
- £1,118,000
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 0
- Count Salary Band 70001 80000
- 2
- Count Salary Band 80001 90000
- 0
- Count Salary Band 90001 100000
- 0
- Count Salary Band 100001 110000
- 0
- Count Salary Band 110001 120000
- 2
- Count Salary Band 120001 130000
- 0
- Count Salary Band 130001 140000
- 0
- Count Salary Band 140001 150000
- 0
- Count Salary Band 150001 200000
- 0
- Count Salary Band 200001 250000
- 0
- Count Salary Band 250001 300000
- 0
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 13 October 2023
- Total Gross Income
- £4,412,000
- Total Gross Expenditure
- £4,069,000
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 7
- Count Govt Grants
- £3
- Income From Government Contracts
- 1082542
- Income From Government Grants
- £531,559
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 0
- Count Salary Band 70001 80000
- 2
- Count Salary Band 80001 90000
- 1
- Count Salary Band 90001 100000
- 0
- Count Salary Band 100001 110000
- 1
- Count Salary Band 110001 120000
- 0
- Count Salary Band 120001 130000
- 0
- Count Salary Band 130001 140000
- 0
- Count Salary Band 140001 150000
- 0
- Count Salary Band 150001 200000
- 0
- Count Salary Band 200001 250000
- 0
- Count Salary Band 250001 300000
- 0
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 11 January 2023
- Total Gross Income
- £4,057,000
- Total Gross Expenditure
- £3,581,000
- Charity Raises Funds From Public
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 1
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £3
- Income From Government Contracts
- 945721
- Income From Government Grants
- £535,866
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 0
- Count Salary Band 70001 80000
- 2
- Count Salary Band 80001 90000
- 2
- Count Salary Band 90001 100000
- 0
- Count Salary Band 100001 110000
- 0
- Count Salary Band 110001 120000
- 0
- Count Salary Band 120001 130000
- 0
- Count Salary Band 130001 140000
- 0
- Count Salary Band 140001 150000
- 0
- Count Salary Band 150001 200000
- 0
- Count Salary Band 200001 250000
- 0
- Count Salary Band 250001 300000
- 0
- Count Salary Band 300001 350000
- 0
- Count Salary Band 350001 400000
- 0
- Count Salary Band 400001 450000
- 0
- Count Salary Band 450001 500000
- 0
- Count Salary Band Over 500000
- 0
- Count Volunteers
- 0
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 4 November 2021
- Total Gross Income
- £3,303,000
- Total Gross Expenditure
- £3,164,000
- Charity Raises Funds From Public
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 3
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £2
- Income From Government Contracts
- 890990
- Income From Government Grants
- £531,923
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 2
- Count Salary Band 80001 90000
- 1
- Count Salary Band 100001 110000
- 1
- Count Volunteers
- 0
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 29 October 2025
- Income Donations And Legacies
- 18000
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 5461000
- Income Investments
- 28000
- Income Other
- 427000
- Income Total Income And Endowments
- 5934000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £5,333,000
- Expenditure Other
- 539000
- Expenditure Total
- 5872000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 23000
- Expenditure Support Costs
- 947000
- Expenditure Depreciation
- 26000
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £2,894,000
- Assets Total Fixed
- 21000
- Assets Own Use
- 21000
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £3,704,000
- Assets Total Liabilities
- £810,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £2,915,000
- Creditors One Year Total Current
- 810000
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £2,118,000
- Funds Endowment
- 0
- Funds Unrestricted
- 2915000
- Funds Restricted
- 0
- Funds Total
- 2915000
- Count Employees
- 65
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 10 December 2024
- Income Donations And Legacies
- 7000
- Income Other Trading Activities
- 437000
- Income Charitable Activities
- 4753000
- Income Investments
- 17000
- Income Other
- 0
- Income Total Income And Endowments
- 5214000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £4,422,000
- Expenditure Other
- 390000
- Expenditure Total
- 4812000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 30000
- Expenditure Support Costs
- 743000
- Expenditure Depreciation
- 43000
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £2,695,000
- Assets Total Fixed
- 158000
- Assets Own Use
- 158000
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £3,510,000
- Assets Total Liabilities
- £815,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £2,853,000
- Creditors One Year Total Current
- 815000
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,964,000
- Funds Endowment
- 0
- Funds Unrestricted
- 2853000
- Funds Restricted
- 0
- Funds Total
- 2853000
- Count Employees
- 58
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 13 October 2023
- Income Donations And Legacies
- 8000
- Income Other Trading Activities
- 437000
- Income Charitable Activities
- 3960000
- Income Investments
- 7000
- Income Other
- 0
- Income Total Income And Endowments
- 4412000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £3,763,000
- Expenditure Other
- 306000
- Expenditure Total
- 4069000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 40000
- Expenditure Support Costs
- 628000
- Expenditure Depreciation
- 35000
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £2,283,000
- Assets Total Fixed
- 168000
- Assets Own Use
- 168000
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £3,259,000
- Assets Total Liabilities
- £976,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £2,451,000
- Creditors One Year Total Current
- 951000
- Creditors Falling Due After One Year
- 25000
- Assets Cash
- £1,454,000
- Funds Endowment
- 0
- Funds Unrestricted
- 2451000
- Funds Restricted
- 0
- Funds Total
- 2451000
- Count Employees
- 46
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 11 January 2023
- Income Donations And Legacies
- 32000
- Income Other Trading Activities
- 279000
- Income Charitable Activities
- 3746000
- Income Investments
- 0
- Income Other
- 0
- Income Total Income And Endowments
- 4057000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £3,336,000
- Expenditure Other
- 245000
- Expenditure Total
- 3581000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 39000
- Expenditure Support Costs
- 717000
- Expenditure Depreciation
- 29000
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £1,885,000
- Assets Total Fixed
- 226000
- Assets Own Use
- 226000
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £3,099,000
- Assets Total Liabilities
- £1,214,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £2,111,000
- Creditors One Year Total Current
- 1158000
- Creditors Falling Due After One Year
- 56000
- Assets Cash
- £1,719,000
- Funds Endowment
- 0
- Funds Unrestricted
- 2111000
- Funds Restricted
- 0
- Funds Total
- 2111000
- Count Employees
- 39
- Consolidated Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 4 November 2021
- Income Donations And Legacies
- 123000
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 3179000
- Income Investments
- 1000
- Income Other
- 0
- Income Total Income And Endowments
- 3303000
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £3,164,000
- Expenditure Other
- 0
- Expenditure Total
- 3164000
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 12000
- Expenditure Support Costs
- 539000
- Expenditure Depreciation
- 22000
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £1,546,000
- Assets Total Fixed
- 90000
- Assets Own Use
- 90000
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £3,042,000
- Assets Total Liabilities
- £1,497,000
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,635,000
- Creditors One Year Total Current
- 1496000
- Creditors Falling Due After One Year
- 1000
- Assets Cash
- £1,734,000
- Funds Endowment
- 0
- Funds Unrestricted
- 1635000
- Funds Restricted
- 0
- Funds Total
- 1635000
- Count Employees
- 37
- Consolidated Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Country
- Geographic Area Description
- Switzerland
- Parent Geographic Area Type
- Continent
- Parent Geographic Area Description
- Europe
- Welsh Ind
- No
- Geographic Area Type
- Country
- Geographic Area Description
- Netherlands
- Parent Geographic Area Type
- Continent
- Parent Geographic Area Description
- Europe
- Welsh Ind
- No
- Geographic Area Type
- Country
- Geographic Area Description
- Ireland
- Parent Geographic Area Type
- Continent
- Parent Geographic Area Description
- Europe
- Welsh Ind
- No
- Geographic Area Type
- Region
- Geographic Area Description
- Throughout England And Wales
- Welsh Ind
- No
- Geographic Area Type
- Country
- Geographic Area Description
- Hong Kong
- Parent Geographic Area Type
- Continent
- Parent Geographic Area Description
- Asia
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
- Classification Code
- 308
- Classification Type
- How
- Classification Description
- Sponsors Or Undertakes Research
- Classification Code
- 306
- Classification Type
- How
- Classification Description
- Provides Services
- Classification Code
- 207
- Classification Type
- Who
- Classification Description
- The General Public/mankind
- Classification Code
- 103
- Classification Type
- What
- Classification Description
- The Advancement Of Health Or Saving Of Lives
08 Official extract
Charity Event History
- Charity Name
- PICKER INSTITUTE EUROPE
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 2000-07-21T00:00:00
- Charity Name
- PICKER INSTITUTE EUROPE
- Charity Event Order
- 2
- Event Type
- Asset transfer in
- Date Of Event
- 2026-06-15T00:00:00
- Reason
- Removed by application
- Assoc Organisation Number
- 5035650
- Assoc Registered Charity Number
- 1151628
- Assoc Charity Name
- THE POINT OF CARE FOUNDATION
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES INCORPORATED 12/01/2000AS AMENDED BY SPECIAL RESOLUTION(S) DATED 21/07/2000AS AMENDED BY SPECIAL RESOLUTION(S) DATED 14/05/2004NOW ARTICLES ADOPTED BY SPECIAL RESOLUTION DATED 21/03/2014AS REGISTERED AT COMPANIES HOUSE ON 09/04/2014
- Charitable Objects
- 1. TO PROMOTE PUBLIC HEALTH FOR THE BENEFIT OF THE COMMUNITY IN PARTICULAR BY IMPROVING STANDARDS OF TREATMENT AND CARE FOR PATIENTS OF HEALTH CARE SERVICES;2. TO ADVANCE EDUCATION IN HEALTH CARE IN PARTICULAR BY THE PROVISION OF TRAINING FOR HEALTH CARE PROFESSIONALS IN COMMUNICATION SKILLS; AND 3. TO ADVANCE EDUCATION IN HEALTH CARE IN PARTICULAR BY DEVELOPING RESEARCH TOOLS AND UNDERTAKING RESEARCH INTO PATIENTS' PERSPECTIVES OF HEALTH CARE SERVICES AND TO PUBLISH THE USEFUL RESULTS OF THE SAME FOR THE PUBLIC BENEFIT.
- Area Of Benefit
- NOT DEFINED
10 Official extract
Charity Policy
- Policy Name
- Trustee expenses policy and procedures
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Safeguarding vulnerable beneficiaries
- Policy Name
- Complaints handling
- Policy Name
- Social media policy and procedures
- Policy Name
- Volunteer management
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Trustee conflicts of interest policy and procedures
- Policy Name
- Campaigns and political activity policy and procedures
- Policy Name
- Investing charity funds policy and procedures
- Policy Name
- Serious incident reporting policy and procedures
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Complaints policy and procedures
- Policy Name
- Investment
- Policy Name
- Risk management
- Policy Name
- Conflicting interests
- Policy Name
- Paying staff
- Policy Name
- Engaging external speakers at charity events policy and procedures
- Policy Name
- Internal charity financial controls policy and procedures