01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 5 May 2000
- Removed
- Not supplied
- Company number supplied
- 03954988
- Financial period
- 1 April 2024 – 31 March 2025
- Latest income
- £733,776
- Latest expenditure
- £737,164
- Gift Aid
- No
- Owns or uses land
- Yes
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: Phoenix House, 3-5 Jacktrees Road, CLEATOR MOOR, Cumbria, CA25 5BD
Website recorded by the regulator: www.citizensadvicecopeland.org.uk (displayed as text)
02 Activities
What the charity does
Free advice on any subject to anyone
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 31 January 2026
- Date Annual Return Received
- 18 December 2025
- Date Accounts Received
- 18 December 2025
- Total Gross Income
- £733,776
- Total Gross Expenditure
- £737,164
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 31 January 2025
- Date Annual Return Received
- 16 December 2024
- Date Accounts Received
- 16 December 2024
- Total Gross Income
- £696,066
- Total Gross Expenditure
- £728,476
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 31 January 2024
- Date Annual Return Received
- 5 December 2023
- Date Accounts Received
- 5 December 2023
- Total Gross Income
- £708,924
- Total Gross Expenditure
- £715,428
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 31 January 2023
- Date Annual Return Received
- 27 January 2023
- Date Accounts Received
- 27 January 2023
- Total Gross Income
- £704,694
- Total Gross Expenditure
- £671,938
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 31 January 2022
- Date Annual Return Received
- 26 November 2021
- Date Accounts Received
- 26 November 2021
- Total Gross Income
- £543,725
- Total Gross Expenditure
- £510,968
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 18 December 2025
- Total Gross Income
- £733,776
- Total Gross Expenditure
- £737,164
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 0
- Count Govt Grants
- £125,478
- Income From Government Grants
- £125,478
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 27
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 16 December 2024
- Total Gross Income
- £696,066
- Total Gross Expenditure
- £728,476
- Grant Making Is Main Activity
- Yes
- Count Govt Contracts
- 0
- Count Govt Grants
- £65,933
- Income From Government Grants
- £65,933
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 27
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 5 December 2023
- Total Gross Income
- £708,924
- Total Gross Expenditure
- £715,428
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 0
- Count Govt Grants
- £9
- Income From Government Grants
- £226,360
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 19
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 27 January 2023
- Total Gross Income
- £704,694
- Total Gross Expenditure
- £671,938
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £11
- Income From Government Grants
- £208,151
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 24
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 26 November 2021
- Total Gross Income
- £543,725
- Total Gross Expenditure
- £510,968
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- No
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £5
- Income From Government Grants
- £108,045
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 37
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 18 December 2025
- Income Donations And Legacies
- 4276
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 724479
- Income Investments
- 2624
- Income Other
- 2397
- Income Total Income And Endowments
- 733776
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £737,164
- Expenditure Other
- 0
- Expenditure Total
- 737164
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 1200
- Expenditure Support Costs
- 133994
- Expenditure Depreciation
- 5091
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £128,298
- Assets Total Fixed
- 75343
- Assets Own Use
- 75343
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £202,978
- Assets Total Liabilities
- £73,853
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £204,468
- Creditors One Year Total Current
- 73853
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £151,121
- Funds Endowment
- 0
- Funds Unrestricted
- 202481
- Funds Restricted
- 1987
- Funds Total
- 204468
- Count Employees
- 19
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 16 December 2024
- Income Donations And Legacies
- 2241
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 690603
- Income Investments
- 2579
- Income Other
- 643
- Income Total Income And Endowments
- 696066
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £728,476
- Expenditure Other
- 0
- Expenditure Total
- 728476
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 1200
- Expenditure Support Costs
- 120118
- Expenditure Depreciation
- 3591
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £127,738
- Assets Total Fixed
- 75934
- Assets Own Use
- 75934
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £230,088
- Assets Total Liabilities
- £98,166
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £207,856
- Creditors One Year Total Current
- 98166
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £154,358
- Funds Endowment
- 0
- Funds Unrestricted
- 205070
- Funds Restricted
- 2786
- Funds Total
- 207856
- Count Employees
- 17
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 5 December 2023
- Income Donations And Legacies
- 2509
- Income Other Trading Activities
- 316
- Income Charitable Activities
- 704713
- Income Investments
- 501
- Income Other
- 885
- Income Total Income And Endowments
- 708924
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £715,428
- Expenditure Other
- 0
- Expenditure Total
- 715428
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 1007
- Expenditure Support Costs
- 104823
- Expenditure Depreciation
- 12975
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £135,999
- Assets Total Fixed
- 83720
- Assets Own Use
- 83720
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £270,681
- Assets Total Liabilities
- £105,415
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £248,986
- Creditors One Year Total Current
- 105415
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £203,986
- Funds Endowment
- 0
- Funds Unrestricted
- 219719
- Funds Restricted
- 29267
- Funds Total
- 248986
- Count Employees
- 16
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 27 January 2023
- Income Donations And Legacies
- 3638
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 698786
- Income Investments
- 28
- Income Other
- 2242
- Income Total Income And Endowments
- 704694
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £671,938
- Expenditure Other
- 0
- Expenditure Total
- 671938
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 4839
- Expenditure Support Costs
- 69942
- Expenditure Depreciation
- 9608
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £128,403
- Assets Total Fixed
- 96695
- Assets Own Use
- 96695
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £277,922
- Assets Total Liabilities
- £119,127
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £255,490
- Creditors One Year Total Current
- 119127
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £229,237
- Funds Endowment
- 0
- Funds Unrestricted
- 139052
- Funds Restricted
- 116438
- Funds Total
- 255490
- Count Employees
- 15
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 26 November 2021
- Income Donations And Legacies
- 432030
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 109626
- Income Investments
- 30
- Income Other
- 2039
- Income Total Income And Endowments
- 543725
- Income Legacies
- 431157
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £510,968
- Expenditure Other
- 0
- Expenditure Total
- 510968
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 4533
- Expenditure Support Costs
- 74768
- Expenditure Depreciation
- 9801
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £109,471
- Assets Total Fixed
- 106303
- Assets Own Use
- 106303
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £235,850
- Assets Total Liabilities
- £119,419
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £222,734
- Creditors One Year Total Current
- 119419
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £195,606
- Funds Endowment
- 0
- Funds Unrestricted
- 127402
- Funds Restricted
- 95332
- Funds Total
- 222734
- Count Employees
- 17
- Charity Only Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Cumbria
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 207
- Classification Type
- Who
- Classification Description
- The General Public/mankind
- Classification Code
- 101
- Classification Type
- What
- Classification Description
- General Charitable Purposes
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
08 Official extract
Charity Event History
- Charity Name
- Citizens Advice Copeland
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 2000-05-05T00:00:00
- Charity Name
- Citizens Advice Copeland
- Charity Event Order
- 2
- Event Type
- Asset transfer in
- Date Of Event
- 2023-06-27T00:00:00
- Reason
- Ceased to exist
- Assoc Organisation Number
- 3100178
- Assoc Registered Charity Number
- 1070010
- Assoc Charity Name
- DEPOSIT GUARANTEE SCHEME (CUMBRIA)
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES INCORPORATED 23 MAR 2000AS AMENDED BY SPECIAL RESOLUTION(S) DATED 05 SEP 2005AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 11 OCT 2005AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 22 NOV 2017AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 15 JAN 2019AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 29 NOV 2022
- Charitable Objects
- THE CHARITY’S OBJECTS (‘OBJECTS’) ARE SPECIFICALLY: TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCE-MENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN COPELAND AND SURROUNDING AREAS.
- Area Of Benefit
- BOROUGH OF COPELAND
10 Official extract
Charity Other Names
- Charity Name Id
- 388737
- Charity Name Type
- Previous name
- Charity Name
- WHITEHAVEN CITIZENS ADVICE BUREAU
- Charity Name Id
- 388732
- Charity Name Type
- Previous name
- Charity Name
- COPELAND CITIZENS ADVICE BUREAU
- Charity Name Id
- 609666
- Charity Name Type
- Working name
- Charity Name
- Citizens Advice Copeland
11 Official extract
Charity Other Regulators
- Regulator Order
- 1
- Regulator Name
- Financial Conduct Authority
12 Official extract
Charity Policy
- Policy Name
- Social media policy and procedures
- Policy Name
- Internal charity financial controls policy and procedures
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Complaints policy and procedures
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Volunteer management
- Policy Name
- Trustee expenses policy and procedures
- Policy Name
- Paying staff
- Policy Name
- Serious incident reporting policy and procedures
- Policy Name
- Trustee conflicts of interest policy and procedures
- Policy Name
- Investing charity funds policy and procedures
- Policy Name
- Complaints handling
- Policy Name
- Safeguarding vulnerable beneficiaries
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Campaigns and political activity policy and procedures
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Conflicting interests
- Policy Name
- Risk management