01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 6 February 2002
- Removed
- Not supplied
- Company number supplied
- 04292896
- Financial period
- 1 April 2024 – 31 March 2025
- Latest income
- £2,868,277
- Latest expenditure
- £2,946,347
- Gift Aid
- Yes
- Owns or uses land
- No
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: Age Uk Shropshire Telford & Wrekin, Bellstone, SHREWSBURY, SY1 1HX
Website recorded by the regulator: www.ageukshropshireandtelford.org.uk (displayed as text)
02 Activities
What the charity does
Providing services of a practical nature such as help in the home, gardening, diy, social day centres, pub lunch clubs, advice and information, advocacy, befriending, dementia drop in and respite services and living well activities.Campaigning on issues which affect older people locally and nationally.
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 31 January 2026
- Date Annual Return Received
- 14 January 2026
- Date Accounts Received
- 14 January 2026
- Total Gross Income
- £2,868,277
- Total Gross Expenditure
- £2,946,347
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 31 January 2025
- Date Annual Return Received
- 15 November 2024
- Date Accounts Received
- 15 November 2024
- Total Gross Income
- £2,855,342
- Total Gross Expenditure
- £3,066,805
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 31 January 2024
- Date Annual Return Received
- 15 December 2023
- Date Accounts Received
- 15 December 2023
- Total Gross Income
- £2,869,217
- Total Gross Expenditure
- £3,058,883
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 31 January 2023
- Date Annual Return Received
- 25 November 2022
- Date Accounts Received
- 25 November 2022
- Total Gross Income
- £2,812,397
- Total Gross Expenditure
- £2,776,009
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 31 January 2022
- Date Annual Return Received
- 22 October 2021
- Date Accounts Received
- 22 October 2021
- Total Gross Income
- £2,797,288
- Total Gross Expenditure
- £2,618,438
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 14 January 2026
- Total Gross Income
- £2,868,277
- Total Gross Expenditure
- £2,946,347
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 3
- Count Govt Grants
- £5
- Income From Government Contracts
- 1079418
- Income From Government Grants
- £282,797
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 429
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 15 November 2024
- Total Gross Income
- £2,855,342
- Total Gross Expenditure
- £3,066,805
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 3
- Count Govt Grants
- £5
- Income From Government Contracts
- 1020612
- Income From Government Grants
- £270,028
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 423
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 15 December 2023
- Total Gross Income
- £2,869,217
- Total Gross Expenditure
- £3,058,883
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 3
- Count Govt Grants
- £5
- Income From Government Contracts
- 1066817
- Income From Government Grants
- £160,911
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- Yes
- Count Salary Band 60001 70000
- 1
- Count Volunteers
- 420
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 25 November 2022
- Total Gross Income
- £2,812,397
- Total Gross Expenditure
- £2,776,009
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Grant Making Is Main Activity
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 1
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £3
- Income From Government Contracts
- 875500
- Income From Government Grants
- £190,116
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 716
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 22 October 2021
- Total Gross Income
- £2,797,288
- Total Gross Expenditure
- £2,618,438
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- No
- Charity Commercial Participator
- No
- Grant Making Is Main Activity
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 1
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £8
- Income From Government Contracts
- 806700
- Income From Government Grants
- £613,519
- Charity Has Trading Subsidiary
- Yes
- Trustee Also Director Of Subsidiary
- Yes
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 600
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 14 January 2026
- Income Donations And Legacies
- 66840
- Income Other Trading Activities
- 21503
- Income Charitable Activities
- 2767600
- Income Investments
- 12334
- Income Other
- 0
- Income Total Income And Endowments
- 2868277
- Income Legacies
- 1025
- Income Endowments
- 0
- Expenditure Raising Funds
- £51,239
- Expenditure Charitable Expenditure
- £2,895,108
- Expenditure Other
- 0
- Expenditure Total
- 2946347
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 34602
- Expenditure Support Costs
- 435217
- Expenditure Depreciation
- 45300
- Gain Loss Investment
- -21207
- Gain Loss Pension Fund
- -189000
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £1,019,369
- Assets Total Fixed
- 592517
- Assets Own Use
- 592517
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £955,147
- Assets Total Liabilities
- £141,130
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,406,534
- Creditors One Year Total Current
- 141130
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £879,308
- Funds Endowment
- 0
- Funds Unrestricted
- 1013969
- Funds Restricted
- 392565
- Funds Total
- 1406534
- Count Employees
- 181
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 15 November 2024
- Income Donations And Legacies
- 126964
- Income Other Trading Activities
- 63536
- Income Charitable Activities
- 2626581
- Income Investments
- 27934
- Income Other
- 10327
- Income Total Income And Endowments
- 2855342
- Income Legacies
- 24965
- Income Endowments
- 0
- Expenditure Raising Funds
- £157,732
- Expenditure Charitable Expenditure
- £2,909,073
- Expenditure Other
- 0
- Expenditure Total
- 3066805
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 34602
- Expenditure Support Costs
- 105655
- Expenditure Depreciation
- 143080
- Gain Loss Investment
- 37592
- Gain Loss Pension Fund
- 130000
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £657,903
- Assets Total Fixed
- 519449
- Assets Own Use
- 519449
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- 189000
- Assets Other Assets
- £1,155,947
- Assets Total Liabilities
- £169,585
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,694,811
- Creditors One Year Total Current
- 169585
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,039,161
- Funds Endowment
- 0
- Funds Unrestricted
- 1370872
- Funds Restricted
- 323939
- Funds Total
- 1694811
- Count Employees
- 194
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 15 December 2023
- Income Donations And Legacies
- 96793
- Income Other Trading Activities
- 108677
- Income Charitable Activities
- 2638657
- Income Investments
- 20065
- Income Other
- 5025
- Income Total Income And Endowments
- 2869217
- Income Legacies
- 7443
- Income Endowments
- 0
- Expenditure Raising Funds
- £158,437
- Expenditure Charitable Expenditure
- £2,900,446
- Expenditure Other
- 0
- Expenditure Total
- 3058883
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 11778
- Expenditure Support Costs
- 115456
- Expenditure Depreciation
- 166880
- Gain Loss Investment
- -16933
- Gain Loss Pension Fund
- 436000
- Gain Loss Revaluation Fixed Investment
- 518467
- Gain Loss Other
- 0
- Reserves
- £674,844
- Assets Total Fixed
- 518467
- Assets Own Use
- 99147
- Assets Long Term Investment
- 419320
- Defined Benefit Pension Scheme
- 59000
- Assets Other Assets
- £1,329,117
- Assets Total Liabilities
- £167,902
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,738,682
- Creditors One Year Total Current
- 167902
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,230,531
- Funds Endowment
- 0
- Funds Unrestricted
- 1393818
- Funds Restricted
- 344864
- Funds Total
- 1738682
- Count Employees
- 193
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 25 November 2022
- Income Donations And Legacies
- 83384
- Income Other Trading Activities
- 134007
- Income Charitable Activities
- 2564338
- Income Investments
- 14287
- Income Other
- 16381
- Income Total Income And Endowments
- 2812397
- Income Legacies
- 17725
- Income Endowments
- 0
- Expenditure Raising Funds
- £131,586
- Expenditure Charitable Expenditure
- £2,644,423
- Expenditure Other
- 0
- Expenditure Total
- 2776009
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 11484
- Expenditure Support Costs
- 112773
- Expenditure Depreciation
- 24540
- Gain Loss Investment
- 33999
- Gain Loss Pension Fund
- 85000
- Gain Loss Revaluation Fixed Investment
- 34107
- Gain Loss Other
- 0
- Reserves
- £1,509,281
- Assets Total Fixed
- 470360
- Assets Own Use
- 470360
- Assets Long Term Investment
- 0
- Defined Benefit Pension Scheme
- -377000
- Assets Other Assets
- £1,632,930
- Assets Total Liabilities
- £217,009
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,509,281
- Creditors One Year Total Current
- 217009
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,386,506
- Funds Endowment
- 0
- Funds Unrestricted
- 1095653
- Funds Restricted
- 413628
- Funds Total
- 1509281
- Count Employees
- 234
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 22 October 2021
- Income Donations And Legacies
- 138408
- Income Other Trading Activities
- 50550
- Income Charitable Activities
- 2547377
- Income Investments
- 13870
- Income Other
- 47083
- Income Total Income And Endowments
- 2797288
- Income Legacies
- 30000
- Income Endowments
- 0
- Expenditure Raising Funds
- £185,916
- Expenditure Charitable Expenditure
- £2,432,522
- Expenditure Other
- 0
- Expenditure Total
- 2618438
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 11719
- Expenditure Support Costs
- 144924
- Expenditure Depreciation
- 117586
- Gain Loss Investment
- 68038
- Gain Loss Pension Fund
- 113000
- Gain Loss Revaluation Fixed Investment
- 0
- Gain Loss Other
- 0
- Reserves
- £253,855
- Assets Total Fixed
- 444389
- Assets Own Use
- 42135
- Assets Long Term Investment
- 402254
- Defined Benefit Pension Scheme
- -432000
- Assets Other Assets
- £1,510,593
- Assets Total Liabilities
- £169,088
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,353,894
- Creditors One Year Total Current
- 169088
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,350,264
- Funds Endowment
- 0
- Funds Unrestricted
- 983054
- Funds Restricted
- 370840
- Funds Total
- 1353894
- Count Employees
- 83
- Charity Only Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Shropshire
- Welsh Ind
- No
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Telford & Wrekin
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 104
- Classification Type
- What
- Classification Description
- Disability
- Classification Code
- 116
- Classification Type
- What
- Classification Description
- Recreation
- Classification Code
- 306
- Classification Type
- How
- Classification Description
- Provides Services
- Classification Code
- 202
- Classification Type
- Who
- Classification Description
- Elderly/old People
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
- Classification Code
- 105
- Classification Type
- What
- Classification Description
- The Prevention Or Relief Of Poverty
- Classification Code
- 101
- Classification Type
- What
- Classification Description
- General Charitable Purposes
- Classification Code
- 302
- Classification Type
- How
- Classification Description
- Makes Grants To Organisations
- Classification Code
- 304
- Classification Type
- How
- Classification Description
- Provides Human Resources
08 Official extract
Charity Event History
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 2002-02-06T00:00:00
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 2
- Event Type
- Asset transfer in
- Date Of Event
- 2016-02-26T00:00:00
- Reason
- Transfer of funds
- Assoc Organisation Number
- 504328
- Assoc Registered Charity Number
- 504328
- Assoc Charity Name
- AGE CONCERN WREKIN
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 3
- Event Type
- Asset transfer in
- Date Of Event
- 2021-05-17T00:00:00
- Reason
- Funds transferred (gi)
- Assoc Organisation Number
- 1051431
- Assoc Registered Charity Number
- 1051431
- Assoc Charity Name
- SHAWBURY AND DISTRICT DAY CENTRE
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 6
- Event Type
- Asset transfer in
- Date Of Event
- 2022-12-19T00:00:00
- Reason
- Ceased to exist
- Assoc Organisation Number
- 1038275
- Assoc Registered Charity Number
- 1038275
- Assoc Charity Name
- BRIDGNORTH OLD PEOPLE'S WELFARE AND GOOD NEIGHBOURS ASSOCIATION
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 5
- Event Type
- Asset transfer in
- Date Of Event
- 2022-12-05T00:00:00
- Reason
- Ceased to exist
- Assoc Organisation Number
- 1053610
- Assoc Registered Charity Number
- 1053610
- Assoc Charity Name
- CASTLEFIELDS CENTRE
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 4
- Event Type
- Asset transfer in
- Date Of Event
- 2022-03-07T00:00:00
- Reason
- Does not operate
- Assoc Organisation Number
- 1046777
- Assoc Registered Charity Number
- 1046777
- Assoc Charity Name
- REA VALLEY
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 8
- Event Type
- Asset transfer in
- Date Of Event
- 2023-09-04T00:00:00
- Reason
- Does not operate
- Assoc Organisation Number
- 700413
- Assoc Registered Charity Number
- 700413
- Assoc Charity Name
- AGE CONCERN MUCH WENLOCK DAY CENTRE
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Event Order
- 7
- Event Type
- Asset transfer in
- Date Of Event
- 2023-08-23T00:00:00
- Reason
- Does not operate
- Assoc Organisation Number
- 1019200
- Assoc Registered Charity Number
- 1019200
- Assoc Charity Name
- WELLINGTON COTTAGE CARE TRUST
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES OF ASSOCIATION INCORPORATED 24 SEPTEMBER 2001 AND 08 SEPTEMBER 2009AS AMENDED BY SPECIAL RESOLUTION(S) DATED 24/09/2014 as amended on 11 Nov 2024
- Charitable Objects
- THE OBJECTS FOR WHICH THE CHARITY IS ESTABLISHED AND TO WHICH IT IS SPECIFICALLY RESTRICTED ARE TO PROMOTE THE FOLLOWING PURPOSES FOR THE BENEFIT OF THE PUBLIC AND/OR OLDER PEOPLE IN AND AROUND THE CEREMONIAL COUNTY OF SHROPSHIRE 1.1. PREVENTING OR RELIEVING THE POVERTY OF OLDER PEOPLE; 1.2. ADVANCING EDUCATION FOR OLDER PEOPLE; 1.3. PREVENTING OR RELIEVING SICKNESS, DISEASE OR SUFFERING IN OLDER PEOPLE (WHETHER EMOTIONAL, MENTAL OR PHYSICAL); 1.4. PROMOTING EQUALITY AND DIVERSITY IN RELATION TO OLDER PEOPLE; 1.5. PROMOTING THE HUMAN RIGHTS OF OLDER PEOPLE IN ACCORDANCE WITH THE UNIVERSAL DECLARATION OF HUMAN RIGHTS; 1.6. ASSISTING OLDER PEOPLE IN NEED BY REASON OF ILL-HEALTH, DISABILITY, FINANCIAL HARDSHIP, SOCIAL EXCLUSION OR OTHER DISADVANTAGE; AND 1.7. SUCH OTHER CHARITABLE PURPOSES FOR THE BENEFIT OF PRINCIPALLY BUT NOT EXCLUSIVELY OLDER PEOPLE AS THE TRUSTEES MAY FROM TIME TO TIME DECIDE, THE OUTCOME OF THESE PURPOSES BEING THE PROMOTION OF WELL-BEING OF OLDER PEOPLE.
- Area Of Benefit
- THE COUNTY OF SHROPSHIRE AND THE UNITARY AUTHORITY OF TELFORD AND WREKIN
10 Official extract
Charity Other Names
- Charity Name Id
- 521982
- Charity Name Type
- Working name
- Charity Name
- AGE UK SHROPSHIRE TELFORD & WREKIN
- Charity Name Id
- 381452
- Charity Name Type
- Previous name
- Charity Name
- AGE CONCERN SHROPSHIRE TELFORD AND WREKIN
11 Official extract
Charity Policy
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Safeguarding vulnerable beneficiaries
- Policy Name
- Risk management
- Policy Name
- Investing charity funds policy and procedures
- Policy Name
- Internal charity financial controls policy and procedures
- Policy Name
- Volunteer management
- Policy Name
- Social media policy and procedures
- Policy Name
- Trustee expenses policy and procedures
- Policy Name
- Serious incident reporting policy and procedures
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Conflicting interests
- Policy Name
- Complaints policy and procedures
- Policy Name
- Investment
- Policy Name
- Complaints handling
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Trustee conflicts of interest policy and procedures