Citizens Advice East Suffolk — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 24 July 2006
Removed: Not supplied
Company number supplied: 05866861
Financial period: 1 April 2024 – 31 March 2025
Latest income: £1,164,487
Latest expenditure: £1,146,868
Gift Aid: Yes
Owns or uses land: Yes
In administration: No
Insolvent: No
CIO: No

Public contact address: Citizens Advice East Suffolk, St. Margaret's House, Gordon Road, lowestoft, Suffolk, NR32 1JQ

Website recorded by the regulator: www.citizensadviceeastsuffolk.org.uk (displayed as text)

02 Activities

What the charity does

Provides advice, information and representations to members of the public on a range of legal matters, including debt, welfare benefits, housing, employment, consumer, education, health, immigration and nationality, family and relationships, to the public across East Suffolk, face-to-face (from 5 permanent offices and multiple outreaches), and by telephone and e-mail.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 23 December 2025
Date Accounts Received: 23 December 2025
Total Gross Income: £1,164,487
Total Gross Expenditure: £1,146,868

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 17 October 2024
Date Accounts Received: 17 October 2024
Total Gross Income: £929,850
Total Gross Expenditure: £922,092

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 12 January 2024
Date Accounts Received: 12 January 2024
Total Gross Income: £826,839
Total Gross Expenditure: £898,760

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 17 February 2023
Date Accounts Received: 17 February 2023
Total Gross Income: £564,662
Total Gross Expenditure: £534,905

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 2 January 2022
Date Accounts Received: 2 January 2022
Total Gross Income: £557,509
Total Gross Expenditure: £439,319

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 23 December 2025
Total Gross Income: £1,164,487
Total Gross Expenditure: £1,146,868
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £2
Income From Government Grants: £358,540
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 86

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 17 October 2024
Total Gross Income: £929,850
Total Gross Expenditure: £922,092
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £3
Income From Government Grants: £336,200
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 80

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 12 January 2024
Total Gross Income: £826,839
Total Gross Expenditure: £898,760
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £5
Income From Government Grants: £389,506
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 60

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 17 February 2023
Total Gross Income: £564,662
Total Gross Expenditure: £534,905
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £3
Income From Government Grants: £213,916
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 15

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 2 January 2022
Total Gross Income: £557,509
Total Gross Expenditure: £439,319
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £2
Income From Government Grants: £142,520
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 33

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 23 December 2025
Income Donations And Legacies: 426765
Income Other Trading Activities: 0
Income Charitable Activities: 701071
Income Investments: 36651
Income Other: 0
Income Total Income And Endowments: 1164487
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £1,146,868
Expenditure Other: 0
Expenditure Total: 1146868
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 0
Expenditure Support Costs: 262787
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £614,607
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £909,949
Assets Total Liabilities: £130,105
Assets Current Investment: 0
Assets Total Assets And Liabilities: £779,844
Creditors One Year Total Current: 130105
Creditors Falling Due After One Year: 0
Assets Cash: £876,002
Funds Endowment: 0
Funds Unrestricted: 614607
Funds Restricted: 165237
Funds Total: 779844
Count Employees: 35
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 17 October 2024
Income Donations And Legacies: 433918
Income Other Trading Activities: 0
Income Charitable Activities: 483776
Income Investments: 12156
Income Other: 0
Income Total Income And Endowments: 929850
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £922,092
Expenditure Other: 0
Expenditure Total: 922092
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 25128
Expenditure Support Costs: 152189
Expenditure Depreciation: 8637
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £679,236
Assets Total Fixed: 101878
Assets Own Use: 101878
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £759,431
Assets Total Liabilities: £111,881
Assets Current Investment: 87840
Assets Total Assets And Liabilities: £749,428
Creditors One Year Total Current: 111881
Creditors Falling Due After One Year: 0
Assets Cash: £654,998
Funds Endowment: 0
Funds Unrestricted: 679236
Funds Restricted: 70192
Funds Total: 749428
Count Employees: 31
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 12 January 2024
Income Donations And Legacies: 460703
Income Other Trading Activities: 0
Income Charitable Activities: 364241
Income Investments: 1895
Income Other: 0
Income Total Income And Endowments: 826839
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £898,760
Expenditure Other: 0
Expenditure Total: 898760
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 10918
Expenditure Support Costs: 152103
Expenditure Depreciation: 9607
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £659,082
Assets Total Fixed: 110516
Assets Own Use: 110516
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £779,710
Assets Total Liabilities: £148,556
Assets Current Investment: 85019
Assets Total Assets And Liabilities: £741,670
Creditors One Year Total Current: 148556
Creditors Falling Due After One Year: 0
Assets Cash: £673,850
Funds Endowment: 0
Funds Unrestricted: 659082
Funds Restricted: 82588
Funds Total: 741670
Count Employees: 27
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 17 February 2023
Income Donations And Legacies: 71763
Income Other Trading Activities: 0
Income Charitable Activities: 492899
Income Investments: 0
Income Other: 0
Income Total Income And Endowments: 564662
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £534,905
Expenditure Other: 0
Expenditure Total: 534905
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 0
Expenditure Support Costs: 37783
Expenditure Depreciation: 4927
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £379,601
Assets Total Fixed: 130031
Assets Own Use: 130031
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £290,431
Assets Total Liabilities: £40,861
Assets Current Investment: 0
Assets Total Assets And Liabilities: £379,601
Creditors One Year Total Current: 40861
Creditors Falling Due After One Year: 0
Assets Cash: £262,319
Funds Endowment: 0
Funds Unrestricted: 338651
Funds Restricted: 40950
Funds Total: 379601
Count Employees: 14
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 2 January 2022
Income Donations And Legacies: 378107
Income Other Trading Activities: 157438
Income Charitable Activities: 0
Income Investments: 0
Income Other: 21964
Income Total Income And Endowments: 557509
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £414,353
Expenditure Other: 24966
Expenditure Total: 439319
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 2912
Expenditure Support Costs: 37306
Expenditure Depreciation: 8149
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 6565
Gain Loss Other: 0
Reserves: £203,370
Assets Total Fixed: 140652
Assets Own Use: 140652
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £228,897
Assets Total Liabilities: £19,705
Assets Current Investment: 0
Assets Total Assets And Liabilities: £349,844
Creditors One Year Total Current: 19705
Creditors Falling Due After One Year: 0
Assets Cash: £201,634
Funds Endowment: 0
Funds Unrestricted: 315651
Funds Restricted: 34193
Funds Total: 349844
Count Employees: 16
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Suffolk
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 104
Classification Type: What
Classification Description: Disability

08 Official extract

Charity Event History

Charity Name: Citizens Advice East Suffolk
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 2006-07-24T00:00:00

Charity Name: Citizens Advice East Suffolk
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2024-07-10T00:00:00
Reason: Amalgamated
Assoc Organisation Number: 4015790
Assoc Registered Charity Number: 1109515
Assoc Charity Name: LEISTON, SAXMUNDHAM & DISTRICT CITIZENS ADVICE BUREAU

Charity Name: Citizens Advice East Suffolk
Charity Event Order: 4
Event Type: Asset transfer in
Date Of Event: 2024-09-11T00:00:00
Reason: Amalgamated
Assoc Organisation Number: 5017859
Assoc Registered Charity Number: 1141766
Assoc Charity Name: FELIXSTOWE AND DISTRICT CITIZENS ADVICE BUREAU

Charity Name: Citizens Advice East Suffolk
Charity Event Order: 3
Event Type: Asset transfer in
Date Of Event: 2024-09-05T00:00:00
Reason: Administrative dissolution under consideration
Assoc Organisation Number: 5017859
Assoc Registered Charity Number: 1141766
Assoc Charity Name: FELIXSTOWE AND DISTRICT CITIZENS ADVICE BUREAU

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 5 JULY 2006 as amended on 28 Feb 2022 as amended on 06 Oct 2022
Charitable Objects: TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITIES IN EAST SUFFOLK AND SURROUNDING AREAS ("THE AREA OF BENEFIT") BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.
Area Of Benefit: NORTH EAST SUFFOLK AND SOUTHERN NORFOLK

10 Official extract

Charity Other Names

Charity Name Id: 421730
Charity Name Type: Previous name
Charity Name: NORTH EAST SUFFOLK ADVICE

Charity Name Id: 421737
Charity Name Type: Previous name
Charity Name: NORTH EAST SUFFOLK CITIZENS ADVICE BUREAU

11 Official extract

Charity Other Regulators

Regulator Order: 1
Regulator Name: Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name: Paying staff

Policy Name: Social media policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Internal risk management policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Complaints handling

Policy Name: Trustee expenses policy and procedures

Policy Name: Volunteer management

Policy Name: Conflicting interests

Policy Name: Risk management

Policy Name: Bullying and harassment policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Investing charity funds policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Financial reserves policy and procedures