CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST) — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 7 November 2006
Removed: Not supplied
Company number supplied: 05551406
Financial period: 1 April 2024 – 31 March 2025
Latest income: £2,716,179
Latest expenditure: £2,653,310
Gift Aid: No
Owns or uses land: Yes
In administration: No
Insolvent: No
CIO: No

Public contact address: Citizens Advice Bureau, Lower Tanbridge Way, HORSHAM, West Sussex, RH12 1PJ

Website recorded by the regulator: https://www.advicewestsussex.org.uk (displayed as text)

02 Activities

What the charity does

To provide the advice people need for the problems they face. To improve the policies and practices that affect peoples lives.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 28 October 2025
Date Accounts Received: 28 October 2025
Total Gross Income: £2,716,179
Total Gross Expenditure: £2,653,310

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 8 November 2024
Date Accounts Received: 8 November 2024
Total Gross Income: £2,640,465
Total Gross Expenditure: £2,507,741

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 18 December 2023
Date Accounts Received: 18 December 2023
Total Gross Income: £2,344,762
Total Gross Expenditure: £2,274,250

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 20 December 2022
Date Accounts Received: 20 December 2022
Total Gross Income: £2,163,411
Total Gross Expenditure: £1,945,017

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 9 November 2021
Date Accounts Received: 9 November 2021
Total Gross Income: £1,830,908
Total Gross Expenditure: £1,614,369

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 28 October 2025
Total Gross Income: £2,716,179
Total Gross Expenditure: £2,653,310
Grant Making Is Main Activity: Yes
Count Govt Contracts: 0
Count Govt Grants: £8
Income From Government Grants: £1,849,693
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 249

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 8 November 2024
Total Gross Income: £2,640,465
Total Gross Expenditure: £2,507,741
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £8
Income From Government Grants: £1,308,247
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 249

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 18 December 2023
Total Gross Income: £2,344,762
Total Gross Expenditure: £2,274,250
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £9
Income From Government Grants: £964,408
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 233

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 20 December 2022
Total Gross Income: £2,163,411
Total Gross Expenditure: £1,945,017
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £5
Income From Government Grants: £124,445
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 150

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 9 November 2021
Total Gross Income: £1,830,908
Total Gross Expenditure: £1,614,369
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £7
Income From Government Grants: £235,001
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 270

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 28 October 2025
Income Donations And Legacies: 20197
Income Other Trading Activities: 0
Income Charitable Activities: 2659497
Income Investments: 31794
Income Other: 4692
Income Total Income And Endowments: 2716180
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £2,653,310
Expenditure Other: 0
Expenditure Total: 2653310
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 29306
Expenditure Support Costs: 182802
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £909,670
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,943,190
Assets Total Liabilities: £562,719
Assets Current Investment: 697543
Assets Total Assets And Liabilities: £1,380,471
Creditors One Year Total Current: 562719
Creditors Falling Due After One Year: 0
Assets Cash: £864,280
Funds Endowment: 0
Funds Unrestricted: 1177425
Funds Restricted: 203046
Funds Total: 1380471
Count Employees: 72
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 8 November 2024
Income Donations And Legacies: 63412
Income Other Trading Activities: 0
Income Charitable Activities: 2536515
Income Investments: 32783
Income Other: 7755
Income Total Income And Endowments: 2640465
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £2,507,741
Expenditure Other: 0
Expenditure Total: 2507741
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 9909
Expenditure Support Costs: 179885
Expenditure Depreciation: 2169
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £865,917
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,814,179
Assets Total Liabilities: £496,577
Assets Current Investment: 684445
Assets Total Assets And Liabilities: £1,317,602
Creditors One Year Total Current: 496577
Creditors Falling Due After One Year: 0
Assets Cash: £862,420
Funds Endowment: 0
Funds Unrestricted: 1133672
Funds Restricted: 183930
Funds Total: 1317602
Count Employees: 73
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 18 December 2023
Income Donations And Legacies: 34625
Income Other Trading Activities: 0
Income Charitable Activities: 2297915
Income Investments: 9872
Income Other: 2350
Income Total Income And Endowments: 2344762
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £2,274,250
Expenditure Other: 0
Expenditure Total: 2274250
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 6713
Expenditure Support Costs: 185023
Expenditure Depreciation: 3519
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £777,744
Assets Total Fixed: 2169
Assets Own Use: 2169
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,568,984
Assets Total Liabilities: £386,275
Assets Current Investment: 669582
Assets Total Assets And Liabilities: £1,184,878
Creditors One Year Total Current: 386275
Creditors Falling Due After One Year: 0
Assets Cash: £489,893
Funds Endowment: 0
Funds Unrestricted: 986689
Funds Restricted: 198189
Funds Total: 1184878
Count Employees: 75
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 20 December 2022
Income Donations And Legacies: 134738
Income Other Trading Activities: 0
Income Charitable Activities: 2021936
Income Investments: 4687
Income Other: 2050
Income Total Income And Endowments: 2163411
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £1,945,017
Expenditure Other: 0
Expenditure Total: 1945017
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 7497
Expenditure Support Costs: 145986
Expenditure Depreciation: 7507
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £722,367
Assets Total Fixed: 6027
Assets Own Use: 6027
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,449,747
Assets Total Liabilities: £341,407
Assets Current Investment: 418050
Assets Total Assets And Liabilities: £1,114,367
Creditors One Year Total Current: 341407
Creditors Falling Due After One Year: 0
Assets Cash: £757,796
Funds Endowment: 0
Funds Unrestricted: 959660
Funds Restricted: 154707
Funds Total: 1114367
Count Employees: 74
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 9 November 2021
Income Donations And Legacies: 6437
Income Other Trading Activities: 0
Income Charitable Activities: 1812534
Income Investments: 5192
Income Other: 6745
Income Total Income And Endowments: 1830908
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £1,614,369
Expenditure Other: 0
Expenditure Total: 1614369
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 7015
Expenditure Support Costs: 155800
Expenditure Depreciation: 13871
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £655,650
Assets Total Fixed: 13534
Assets Own Use: 13534
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,237,753
Assets Total Liabilities: £355,314
Assets Current Investment: 416705
Assets Total Assets And Liabilities: £895,973
Creditors One Year Total Current: 355314
Creditors Falling Due After One Year: 0
Assets Cash: £637,368
Funds Endowment: 0
Funds Unrestricted: 871580
Funds Restricted: 24393
Funds Total: 895973
Count Employees: 52
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: West Sussex
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 203
Classification Type: Who
Classification Description: People With Disabilities

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 102
Classification Type: What
Classification Description: Education/training

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 101
Classification Type: What
Classification Description: General Charitable Purposes

Classification Code: 204
Classification Type: Who
Classification Description: People Of A Particular Ethnic Or Racial Origin

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 113
Classification Type: What
Classification Description: Economic/community Development/employment

Classification Code: 202
Classification Type: Who
Classification Description: Elderly/old People

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 115
Classification Type: What
Classification Description: Human Rights/religious Or Racial Harmony/equality Or Diversity

Classification Code: 201
Classification Type: Who
Classification Description: Children/young People

08 Official extract

Charity Event History

Charity Name: CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST)
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 2006-11-07T00:00:00

Charity Name: CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST)
Charity Event Order: 3
Event Type: Asset transfer in
Date Of Event: 2013-06-25T00:00:00
Reason: Amalgamated
Assoc Organisation Number: 4019082
Assoc Registered Charity Number: 1111890
Assoc Charity Name: MID SUSSEX CITIZENS ADVICE BUREAUX

Charity Name: CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST)
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2013-01-10T00:00:00
Reason: Funds transferred (s.74)
Assoc Organisation Number: 3991482
Assoc Registered Charity Number: 1092167
Assoc Charity Name: ADUR AND WORTHING CITIZENS ADVICE BUREAU

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 01/09/2005AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 22/10/2009NOW ARTICLES ADOPTED BY SPECIAL RESOLUTION DATED 28/09/2010AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 29/09/2011AS AMENDED BY CERTIFICATE OF INCORPORATION ON CHANGE OF NAME DATED 25 OCT 2018AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 15 OCT 2018
Charitable Objects: TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITY IN HORSHAM DISTRICT AND SURROUNDING AREAS ('THE AREA OF BENEFIT') BY THE ADVANCEMENT OF EDUCATION, HE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.
Area Of Benefit: HORSHAM DISTRICT AND SURROUNDING AREAS

10 Official extract

Charity Other Names

Charity Name Id: 438127
Charity Name Type: Previous name
Charity Name: HORSHAM AND DISTRICT CITIZENS ADVICE BUREAU

Charity Name Id: 514323
Charity Name Type: Previous name
Charity Name: CENTRAL AND SOUTH SUSSEX CITIZENS ADVICE BUREAU

Charity Name Id: 512392
Charity Name Type: Previous name
Charity Name: CENTRAL SUSSEX CITIZENS ADVICE BUREAU

11 Official extract

Charity Other Regulators

Regulator Order: 1
Regulator Name: Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name: Conflicting interests

Policy Name: Paying staff

Policy Name: Bullying and harassment policy and procedures

Policy Name: Engaging external speakers at charity events policy and procedures

Policy Name: Investing charity funds policy and procedures

Policy Name: Financial reserves policy and procedures

Policy Name: Volunteer management

Policy Name: Trustee expenses policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Campaigns and political activity policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Social media policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Risk management

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Internal risk management policy and procedures

Policy Name: Complaints handling