ACTION FOR CARERS (SURREY) — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 9 November 2006
Removed: Not supplied
Company number supplied: 05939327
Financial period: 1 April 2024 – 31 March 2025
Latest income: £2,880,304
Latest expenditure: £2,716,933
Gift Aid: Yes
Owns or uses land: No
In administration: No
Insolvent: No
CIO: No

Public contact address: ASTOLAT, CONIERS WAY, BURPHAM, GUILDFORD, SURREY, GU4 7HL

Website recorded by the regulator: www.actionforcarers.org.uk (displayed as text)

02 Activities

What the charity does

We provide information, advice and support for carers all across Surrey. Including benefits advice, advocacy, guidance on moving and handling, support groups, free resources and more. We also help carers have their say on carer matters in Surrey, and nationally. We have specialist support available for young carers, young adult carers (18-24), and people connected to the Armed Forces

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 9 December 2025
Date Accounts Received: 9 December 2025
Total Gross Income: £2,880,304
Total Gross Expenditure: £2,716,933

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 10 October 2024
Date Accounts Received: 10 October 2024
Total Gross Income: £2,454,444
Total Gross Expenditure: £2,297,284

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 27 October 2023
Date Accounts Received: 27 October 2023
Total Gross Income: £2,192,008
Total Gross Expenditure: £2,175,050

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 27 October 2022
Date Accounts Received: 27 October 2022
Total Gross Income: £2,857,081
Total Gross Expenditure: £3,033,706

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 29 November 2021
Date Accounts Received: 29 November 2021
Total Gross Income: £2,772,991
Total Gross Expenditure: £2,743,604

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 9 December 2025
Total Gross Income: £2,880,304
Total Gross Expenditure: £2,716,933
Grant Making Is Main Activity: No
Count Govt Contracts: 5
Count Govt Grants: £2
Income From Government Contracts: 2501732
Income From Government Grants: £129,250
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 70001 80000: 1
Count Volunteers: 20

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 10 October 2024
Total Gross Income: £2,454,444
Total Gross Expenditure: £2,297,284
Grant Making Is Main Activity: No
Count Govt Contracts: 4
Count Govt Grants: £3
Income From Government Contracts: 2185882
Income From Government Grants: £116,000
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 20

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 27 October 2023
Total Gross Income: £2,192,008
Total Gross Expenditure: £2,175,050
Grant Making Is Main Activity: No
Count Govt Contracts: 4
Count Govt Grants: £5
Income From Government Contracts: 1987821
Income From Government Grants: £88,141
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Volunteers: 20

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 27 October 2022
Total Gross Income: £2,857,081
Total Gross Expenditure: £3,033,706
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Grant Making Is Main Activity: No
Charity Receives Govt Funding Contracts: Yes
Count Govt Contracts: 4
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £2
Income From Government Contracts: 2630500
Income From Government Grants: £31,400
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Volunteers: 0

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 29 November 2021
Total Gross Income: £2,772,991
Total Gross Expenditure: £2,743,604
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Grant Making Is Main Activity: No
Charity Receives Govt Funding Contracts: Yes
Count Govt Contracts: 1
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £2
Income From Government Contracts: 2550500
Income From Government Grants: £70,400
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Volunteers: 0

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 9 December 2025
Income Donations And Legacies: 215214
Income Other Trading Activities: 0
Income Charitable Activities: 2639375
Income Investments: 25715
Income Other: 0
Income Total Income And Endowments: 2880304
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £19,712
Expenditure Charitable Expenditure: £2,697,221
Expenditure Other: 0
Expenditure Total: 2716933
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 19089
Expenditure Support Costs: 836262
Expenditure Depreciation: 1708
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £966,289
Assets Total Fixed: 37847
Assets Own Use: 37847
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,128,955
Assets Total Liabilities: £200,513
Assets Current Investment: 0
Assets Total Assets And Liabilities: £966,289
Creditors One Year Total Current: 200513
Creditors Falling Due After One Year: 0
Assets Cash: £1,108,077
Funds Endowment: 0
Funds Unrestricted: 928381
Funds Restricted: 37908
Funds Total: 966289
Count Employees: 66
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 10 October 2024
Income Donations And Legacies: 251537
Income Other Trading Activities: 0
Income Charitable Activities: 2185882
Income Investments: 17025
Income Other: 0
Income Total Income And Endowments: 2454444
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £14,865
Expenditure Charitable Expenditure: £2,282,419
Expenditure Other: 0
Expenditure Total: 2297284
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 29919
Expenditure Support Costs: 692861
Expenditure Depreciation: 1708
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £758,385
Assets Total Fixed: 3843
Assets Own Use: 3843
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £937,153
Assets Total Liabilities: £138,078
Assets Current Investment: 0
Assets Total Assets And Liabilities: £802,918
Creditors One Year Total Current: 138078
Creditors Falling Due After One Year: 0
Assets Cash: £925,102
Funds Endowment: 0
Funds Unrestricted: 758385
Funds Restricted: 44533
Funds Total: 802918
Count Employees: 62
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 27 October 2023
Income Donations And Legacies: 146366
Income Other Trading Activities: 0
Income Charitable Activities: 2002962
Income Investments: 4680
Income Other: 38000
Income Total Income And Endowments: 2192008
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £27,363
Expenditure Charitable Expenditure: £2,147,687
Expenditure Other: 0
Expenditure Total: 2175050
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 27470
Expenditure Support Costs: 641864
Expenditure Depreciation: 1708
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £568,380
Assets Total Fixed: 5551
Assets Own Use: 5551
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £740,677
Assets Total Liabilities: £100,470
Assets Current Investment: 0
Assets Total Assets And Liabilities: £645,758
Creditors One Year Total Current: 100470
Creditors Falling Due After One Year: 0
Assets Cash: £462,625
Funds Endowment: 0
Funds Unrestricted: 573931
Funds Restricted: 71827
Funds Total: 645758
Count Employees: 66
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 27 October 2022
Income Donations And Legacies: 194090
Income Other Trading Activities: 0
Income Charitable Activities: 2661900
Income Investments: 1091
Income Other: 0
Income Total Income And Endowments: 2857081
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £35,760
Expenditure Charitable Expenditure: £2,997,946
Expenditure Other: 0
Expenditure Total: 3033706
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 24337
Expenditure Support Costs: 316537
Expenditure Depreciation: 1729
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £564,000
Assets Total Fixed: 7259
Assets Own Use: 7259
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £894,446
Assets Total Liabilities: £272,905
Assets Current Investment: 0
Assets Total Assets And Liabilities: £628,800
Creditors One Year Total Current: 272905
Creditors Falling Due After One Year: 0
Assets Cash: £888,329
Funds Endowment: 0
Funds Unrestricted: 571878
Funds Restricted: 56922
Funds Total: 628800
Count Employees: 94
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 29 November 2021
Income Donations And Legacies: 142650
Income Other Trading Activities: 0
Income Charitable Activities: 2626429
Income Investments: 3912
Income Other: 0
Income Total Income And Endowments: 2772991
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £29,220
Expenditure Charitable Expenditure: £2,714,384
Expenditure Other: 0
Expenditure Total: 2743604
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 22084
Expenditure Support Costs: 302186
Expenditure Depreciation: 1792
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £741,326
Assets Total Fixed: 2986
Assets Own Use: 2986
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £928,315
Assets Total Liabilities: £125,876
Assets Current Investment: 0
Assets Total Assets And Liabilities: £805,425
Creditors One Year Total Current: 125876
Creditors Falling Due After One Year: 0
Assets Cash: £692,724
Funds Endowment: 0
Funds Unrestricted: 744311
Funds Restricted: 61114
Funds Total: 805425
Count Employees: 92
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Surrey
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 102
Classification Type: What
Classification Description: Education/training

Classification Code: 206
Classification Type: Who
Classification Description: Other Defined Groups

Classification Code: 113
Classification Type: What
Classification Description: Economic/community Development/employment

Classification Code: 309
Classification Type: How
Classification Description: Acts As An Umbrella Or Resource Body

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 301
Classification Type: How
Classification Description: Makes Grants To Individuals

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

08 Official extract

Charity Event History

Charity Name: ACTION FOR CARERS (SURREY)
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2023-01-18T00:00:00
Reason: Amalgamated
Assoc Organisation Number: 3074355
Assoc Registered Charity Number: 1061488
Assoc Charity Name: CARERS SUPPORT SPELTHORNE

Charity Name: ACTION FOR CARERS (SURREY)
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 2006-11-09T00:00:00

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 19/09/2006AS AMENDED BY SPECIAL RESOLUTION(S) DATED 02/12/2007AS AMENDED BY SPECIAL RESOLUTION(S) DATED 01/12/2009AS AMENDED BY SPECIAL RESOLUTION(S) DATED 07/12/2010AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 05/09/2013AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 16 JAN 2019 as amended on 06 Dec 2019 as amended on 27 Sep 2021 as amended on 18 Aug 2026
Charitable Objects: 1. THE OBJECTS OF THE CHARITY (THE “OBJECTS”) ARE:- 1.1 TO PROVIDE RELIEF OF THE NEEDS OF CARERS (AS DEFINED IN 1.8 BELOW); 1.2 TO PROVIDE AND ASSIST IN THE PROVISION OF INFORMATION, ADVICE AND OTHER ASSISTANCE TO CARERS; 1.3 TO ENCOURAGE AND PROVIDE SERVICES FOR THOSE REQUIRING CARE WHICH TAKE ACCOUNT OF THE NEEDS OF CARERS; 1.4 TO RAISE PUBLIC AWARENESS, PRINCIPALLY BUT NOT EXCLUSIVELY IN THE COUNTY OF SURREY, OF CARERS’ NEEDS, CONCERNS AND VALUE; 1.5 TO COMMUNICATE BETWEEN CARERS, POLICY MAKERS AND OTHER SERVICES SUPPORTING CARERS, ENABLING CARERS TO HAVE AN EFFECTIVE VOICE AND AN INFORMED REPRESENTATION IN POLICY-MAKING AND SERVICE DEVELOPMENT; 1.6 TO ENCOURAGE THE EXCHANGE BY CARERS, POLICY MAKERS AND OTHER SERVICES OF USEFUL INFORMATION AND BEST PRACTICE IN CARERS’ ISSUES AND PROMOTE AND ENCOURAGE SERVICES TO SUPPORT CARERS PRINCIPALLY BUT NOT EXCLUSIVELY IN SURREY; AND 1.7 TO PURSUE ANY OTHER CHARITABLE PURPOSES. 1.8 A “CARER” IS: 1.8.1 SOMEONE WHO PROVIDES REGULAR UNPAID HELP TO A PERSON (OR PERSONS) WHO IS DISABLED, ILL OR INFIRM, OR WHO IS OTHERWISE IN NEED OF CARE, PARTICULARLY BUT NOT EXCLUSIVELY IN THE COUNTY OF SURREY; 1.8.2 PARTICULARLY BUT NOT EXCLUSIVELY SOMEONE WHO LIVES IN THE COUNTY OF SURREY AND PROVIDES REGULAR UNPAID HELP TO A PERSON (OR PERSONS) WHO IS DISABLED, ILL OR INFIRM, OR WHO IS OTHERWISE IN NEED OF CARE, OUTSIDE THE COUNTY OF SURREY; OR 1.8.3 SOMEONE WHO, WITHIN THE LAST FIVE YEARS, HAS FALLEN WITHIN THE DESCRIPTION IN 1.8.1 OR 1.8.2. THE TERM “CARER” ALSO INCLUDES PEOPLE WHO FALL INTO ANY OF THE ABOVE CATEGORIES AND ARE UNDER THE AGE OF EIGHTEEN OR ARE PARENTS CARING FOR THEIR OWN CHILDREN.
Area Of Benefit: SURREY

10 Official extract

Charity Policy

Policy Name: Financial reserves policy and procedures

Policy Name: Complaints handling

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Trustee expenses policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Volunteer management

Policy Name: Conflicting interests

Policy Name: Risk management

Policy Name: Complaints policy and procedures

Policy Name: Internal risk management policy and procedures

Policy Name: Social media policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Bullying and harassment policy and procedures

Policy Name: Paying staff