Citizens Advice East Hampshire Limited — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 28 May 2009
Removed: Not supplied
Company number supplied: 06694768
Financial period: 1 April 2024 – 31 March 2025
Latest income: £779,141
Latest expenditure: £632,284
Gift Aid: No
Owns or uses land: No
In administration: No
Insolvent: No
CIO: No

Public contact address: FOREST COMMUNITY CENTRE, PINEHILL ROAD, BORDON, GU35 0BS

Website recorded by the regulator: www.citizensadvice.org.uk/east-hampshire/ (displayed as text)

02 Activities

What the charity does

We provide free independent,confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. The service aims:1. to provide the advice people need for the problems they face, and2. to improve the policies and paractices that affect people's lives.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 2 December 2025
Date Accounts Received: 2 December 2025
Total Gross Income: £779,141
Total Gross Expenditure: £632,284

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 26 November 2024
Date Accounts Received: 26 November 2024
Total Gross Income: £705,878
Total Gross Expenditure: £600,096

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 4 December 2023
Date Accounts Received: 4 December 2023
Total Gross Income: £606,634
Total Gross Expenditure: £498,864

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 12 December 2022
Date Accounts Received: 12 December 2022
Total Gross Income: £828,071
Total Gross Expenditure: £734,304

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 7 December 2021
Date Accounts Received: 7 December 2021
Total Gross Income: £548,366
Total Gross Expenditure: £395,040

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 2 December 2025
Total Gross Income: £779,141
Total Gross Expenditure: £632,284
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £23
Income From Government Grants: £526,090
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 60

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 26 November 2024
Total Gross Income: £705,878
Total Gross Expenditure: £600,096
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £29
Income From Government Grants: £545,081
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 55

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 4 December 2023
Total Gross Income: £606,634
Total Gross Expenditure: £498,864
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £25
Income From Government Grants: £483,052
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 55

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 12 December 2022
Total Gross Income: £828,071
Total Gross Expenditure: £734,304
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £30
Income From Government Grants: £238,150
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 58

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 7 December 2021
Total Gross Income: £548,366
Total Gross Expenditure: £395,040
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £31
Income From Government Grants: £239,963
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 58

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 2 December 2025
Income Donations And Legacies: 6666
Income Other Trading Activities: 0
Income Charitable Activities: 746056
Income Investments: 0
Income Other: 26419
Income Total Income And Endowments: 779141
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £553,744
Expenditure Other: 78540
Expenditure Total: 632284
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 4118
Expenditure Support Costs: 78540
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £420,144
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £934,327
Assets Total Liabilities: £117,836
Assets Current Investment: 0
Assets Total Assets And Liabilities: £816,491
Creditors One Year Total Current: 117836
Creditors Falling Due After One Year: 0
Assets Cash: £900,606
Funds Endowment: 0
Funds Unrestricted: 436024
Funds Restricted: 380467
Funds Total: 816491
Count Employees: 17
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 26 November 2024
Income Donations And Legacies: 1943
Income Other Trading Activities: 0
Income Charitable Activities: 683218
Income Investments: 0
Income Other: 20717
Income Total Income And Endowments: 705878
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £600,096
Expenditure Other: 0
Expenditure Total: 600096
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 1988
Expenditure Support Costs: 78162
Expenditure Depreciation: 35678
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £420,144
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £687,164
Assets Total Liabilities: £17,532
Assets Current Investment: 0
Assets Total Assets And Liabilities: £669,632
Creditors One Year Total Current: 0
Creditors Falling Due After One Year: 17532
Assets Cash: £676,588
Funds Endowment: 0
Funds Unrestricted: 420144
Funds Restricted: 249488
Funds Total: 669632
Count Employees: 11
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 4 December 2023
Income Donations And Legacies: 3905
Income Other Trading Activities: 0
Income Charitable Activities: 597239
Income Investments: 5490
Income Other: 0
Income Total Income And Endowments: 606634
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £498,864
Expenditure Other: 0
Expenditure Total: 498864
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 2556
Expenditure Support Costs: 108341
Expenditure Depreciation: 35678
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £388,006
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £625,510
Assets Total Liabilities: £61,659
Assets Current Investment: 0
Assets Total Assets And Liabilities: £563,851
Creditors One Year Total Current: 61659
Creditors Falling Due After One Year: 0
Assets Cash: £619,897
Funds Endowment: 0
Funds Unrestricted: 388006
Funds Restricted: 175845
Funds Total: 563851
Count Employees: 9
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 12 December 2022
Income Donations And Legacies: 3958
Income Other Trading Activities: 0
Income Charitable Activities: 824080
Income Investments: 0
Income Other: 33
Income Total Income And Endowments: 828071
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £734,304
Expenditure Other: 0
Expenditure Total: 734304
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 1975
Expenditure Support Costs: 83857
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £409,553
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £631,971
Assets Total Liabilities: £175,889
Assets Current Investment: 0
Assets Total Assets And Liabilities: £456,082
Creditors One Year Total Current: 175889
Creditors Falling Due After One Year: 0
Assets Cash: £630,231
Funds Endowment: 0
Funds Unrestricted: 409553
Funds Restricted: 46529
Funds Total: 456082
Count Employees: 8
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 7 December 2021
Income Donations And Legacies: 4246
Income Other Trading Activities: 0
Income Charitable Activities: 544006
Income Investments: 0
Income Other: 114
Income Total Income And Endowments: 548366
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £395,040
Expenditure Other: 0
Expenditure Total: 395040
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 2020
Expenditure Support Costs: 83502
Expenditure Depreciation: 0
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £345,032
Assets Total Fixed: 0
Assets Own Use: 0
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £401,128
Assets Total Liabilities: £38,813
Assets Current Investment: 0
Assets Total Assets And Liabilities: £362,315
Creditors One Year Total Current: 38813
Creditors Falling Due After One Year: 0
Assets Cash: £401,128
Funds Endowment: 0
Funds Unrestricted: 345032
Funds Restricted: 17283
Funds Total: 362315
Count Employees: 7
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Hampshire
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 102
Classification Type: What
Classification Description: Education/training

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 113
Classification Type: What
Classification Description: Economic/community Development/employment

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

08 Official extract

Charity Event History

Charity Name: Citizens Advice East Hampshire Limited
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2013-06-10T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 3944666
Assoc Registered Charity Number: 1065056
Assoc Charity Name: WHITEHILL AND BORDON CITIZENS ADVICE BUREAU

Charity Name: Citizens Advice East Hampshire Limited
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 2009-05-28T00:00:00

Charity Name: Citizens Advice East Hampshire Limited
Charity Event Order: 3
Event Type: Asset transfer in
Date Of Event: 2026-08-19T00:00:00
Reason: Ceased to exist
Assoc Organisation Number: 5016776
Assoc Registered Charity Number: 1147600
Assoc Charity Name: EAST HAMPSHIRE DISABILITY FORUM

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES OF ASSOCIATION INCORPORATED 10 SEPTEMBER 2008 as amended on 09 Nov 2018 as amended on 17 Oct 2022 as amended on 20 Nov 2025
Charitable Objects: 4. The charity’s objects (‘Objects’) are specifically: to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty,sickness and distress in particular, but without limitation, for the benefit of the community in East Hampshire and surrounding areas.
Area Of Benefit: EAST HAMPSHIRE

10 Official extract

Charity Other Names

Charity Name Id: 415121
Charity Name Type: Previous name
Charity Name: EAST HAMPSHIRE CAB TRUST LIMITED

Charity Name Id: 415126
Charity Name Type: Previous name
Charity Name: EAST HAMPSHIRE CITIZENS ADVICE BUREAU LIMITED

Charity Name Id: 609550
Charity Name Type: Working name
Charity Name: Citizens Advice East Hampshire Limited

11 Official extract

Charity Other Regulators

Regulator Order: 1
Regulator Name: Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name: Trustee expenses policy and procedures

Policy Name: Bullying and harassment policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Complaints handling

Policy Name: Internal risk management policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Financial reserves policy and procedures

Policy Name: Paying staff

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Conflicting interests

Policy Name: Social media policy and procedures

Policy Name: Risk management

Policy Name: Volunteer management

Policy Name: Campaigns and political activity policy and procedures

Policy Name: Safeguarding policy and procedures