01 Identity
Registration and reporting
- Registration status
- Registered
- Reporting status
- Submission Received
- Charity type
- Charitable company
- Registered
- 11 March 2009
- Removed
- Not supplied
- Company number supplied
- 06827297
- Financial period
- 1 April 2024 – 31 March 2025
- Latest income
- £2,235,488
- Latest expenditure
- £2,112,957
- Gift Aid
- Yes
- Owns or uses land
- Yes
- In administration
- No
- Insolvent
- No
- CIO
- No
Public contact address: The Worcester Citizens Advice Burea, 11a The Hopmarket, WORCESTER, WR1 1DL
Website recorded by the regulator: https://citizensadviceworcester.org.uk/ (displayed as text)
02 Activities
What the charity does
Advice services to the public through the provision of a Citizens Advice Bureau Service including additional projects targeted at specific groups and the provision of legal help in areas of social welfare law for those eligible. We also provide housing related support services to vulnerable client groups and practical assistance to the single homeless to secure and retain suitable accommodation
03 Official extract
Charity Annual Return History
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Cycle Reference
- AR25
- Reporting Due Date
- 31 January 2026
- Date Annual Return Received
- 19 January 2026
- Date Accounts Received
- 19 January 2026
- Total Gross Income
- £2,235,488
- Total Gross Expenditure
- £2,112,957
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Cycle Reference
- AR24
- Reporting Due Date
- 31 January 2025
- Date Annual Return Received
- 3 January 2025
- Date Accounts Received
- 3 January 2025
- Total Gross Income
- £2,217,856
- Total Gross Expenditure
- £1,936,011
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Cycle Reference
- AR23
- Reporting Due Date
- 31 January 2024
- Date Annual Return Received
- 19 January 2024
- Date Accounts Received
- 19 January 2024
- Total Gross Income
- £1,744,381
- Total Gross Expenditure
- £1,682,193
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Cycle Reference
- AR22
- Reporting Due Date
- 31 January 2023
- Date Annual Return Received
- 9 January 2023
- Date Accounts Received
- 9 January 2023
- Total Gross Income
- £1,632,729
- Total Gross Expenditure
- £1,522,548
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Cycle Reference
- AR21
- Reporting Due Date
- 31 January 2022
- Date Annual Return Received
- 18 January 2022
- Date Accounts Received
- 18 January 2022
- Total Gross Income
- £1,562,086
- Total Gross Expenditure
- £1,466,575
04 Official extract
Charity Annual Return Parta
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 19 January 2026
- Total Gross Income
- £2,235,488
- Total Gross Expenditure
- £2,112,957
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 5
- Count Govt Grants
- £10
- Income From Government Contracts
- 247829
- Income From Government Grants
- £323,621
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 123
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 3 January 2025
- Total Gross Income
- £2,217,856
- Total Gross Expenditure
- £1,936,011
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 5
- Count Govt Grants
- £6
- Income From Government Contracts
- 312887
- Income From Government Grants
- £116,336
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 117
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 19 January 2024
- Total Gross Income
- £1,744,381
- Total Gross Expenditure
- £1,682,193
- Grant Making Is Main Activity
- No
- Count Govt Contracts
- 6
- Count Govt Grants
- £6
- Income From Government Contracts
- 211763
- Income From Government Grants
- £119,999
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Payments Acting As Trustee
- No
- Trustee Receives Payments Services
- No
- Trustee Receives Other Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 127
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 9 January 2023
- Total Gross Income
- £1,632,729
- Total Gross Expenditure
- £1,522,548
- Charity Raises Funds From Public
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 4
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £6
- Income From Government Contracts
- 104822
- Income From Government Grants
- £147,370
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 120
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 18 January 2022
- Total Gross Income
- £1,562,086
- Total Gross Expenditure
- £1,466,575
- Charity Raises Funds From Public
- Yes
- Charity Professional Fundraiser
- Yes
- Charity Agreement Professional Fundraiser
- Yes
- Charity Commercial Participator
- No
- Charity Receives Govt Funding Contracts
- Yes
- Count Govt Contracts
- 3
- Charity Receives Govt Funding Grants
- Yes
- Count Govt Grants
- £5
- Income From Government Contracts
- 80011
- Income From Government Grants
- £85,745
- Charity Has Trading Subsidiary
- No
- Does Trustee Receive Any Benefit
- No
- Trustee Resigned Employment
- No
- Employees Salary Over 60k
- No
- Count Volunteers
- 119
05 Official extract
Charity Annual Return Partb
- Latest Fin Period Submitted Ind
- Yes
- Fin Period Order Number
- 1
- Ar Cycle Reference
- AR25
- Fin Period Start Date
- 1 April 2024
- Fin Period End Date
- 31 March 2025
- Ar Due Date
- 31 January 2026
- Ar Received Date
- 19 January 2026
- Income Donations And Legacies
- 733848
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 1491946
- Income Investments
- 9694
- Income Other
- 0
- Income Total Income And Endowments
- 2235488
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £2,112,957
- Expenditure Other
- 0
- Expenditure Total
- 2112957
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 16914
- Expenditure Support Costs
- 2112957
- Expenditure Depreciation
- 14260
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- -14260
- Gain Loss Other
- 0
- Reserves
- £972,577
- Assets Total Fixed
- 935601
- Assets Own Use
- 338475
- Assets Long Term Investment
- 597126
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £1,422,713
- Assets Total Liabilities
- £171,390
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £2,186,924
- Creditors One Year Total Current
- 131390
- Creditors Falling Due After One Year
- 40000
- Assets Cash
- £1,185,645
- Funds Endowment
- 0
- Funds Unrestricted
- 1571615
- Funds Restricted
- 615309
- Funds Total
- 2186924
- Count Employees
- 57
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 2
- Ar Cycle Reference
- AR24
- Fin Period Start Date
- 1 April 2023
- Fin Period End Date
- 31 March 2024
- Ar Due Date
- 31 January 2025
- Ar Received Date
- 3 January 2025
- Income Donations And Legacies
- 777589
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 1430512
- Income Investments
- 9755
- Income Other
- 0
- Income Total Income And Endowments
- 2217856
- Income Legacies
- 1000
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,936,011
- Expenditure Other
- 0
- Expenditure Total
- 1936011
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 12167
- Expenditure Support Costs
- 1936011
- Expenditure Depreciation
- 7411
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- -9524
- Gain Loss Other
- 0
- Reserves
- £837,773
- Assets Total Fixed
- 949861
- Assets Own Use
- 352735
- Assets Long Term Investment
- 597126
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £1,233,459
- Assets Total Liabilities
- £118,927
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £2,064,393
- Creditors One Year Total Current
- 118927
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £1,054,526
- Funds Endowment
- 0
- Funds Unrestricted
- 1442121
- Funds Restricted
- 622272
- Funds Total
- 2064393
- Count Employees
- 52
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 3
- Ar Cycle Reference
- AR23
- Fin Period Start Date
- 1 April 2022
- Fin Period End Date
- 31 March 2023
- Ar Due Date
- 31 January 2024
- Ar Received Date
- 19 January 2024
- Income Donations And Legacies
- 361488
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 1378440
- Income Investments
- 4453
- Income Other
- 0
- Income Total Income And Endowments
- 1744381
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,682,193
- Expenditure Other
- 0
- Expenditure Total
- 1682193
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 11579
- Expenditure Support Costs
- 1682193
- Expenditure Depreciation
- 8672
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- -8672
- Gain Loss Other
- 0
- Reserves
- £606,760
- Assets Total Fixed
- 959385
- Assets Own Use
- 362259
- Assets Long Term Investment
- 597126
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £934,302
- Assets Total Liabilities
- £111,139
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,782,548
- Creditors One Year Total Current
- 111139
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £860,671
- Funds Endowment
- 0
- Funds Unrestricted
- 1253886
- Funds Restricted
- 528662
- Funds Total
- 1782548
- Count Employees
- 50
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 4
- Ar Cycle Reference
- AR22
- Fin Period Start Date
- 1 April 2021
- Fin Period End Date
- 31 March 2022
- Ar Due Date
- 31 January 2023
- Ar Received Date
- 9 January 2023
- Income Donations And Legacies
- 269870
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 1362697
- Income Investments
- 162
- Income Other
- 0
- Income Total Income And Endowments
- 1632729
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,522,548
- Expenditure Other
- 0
- Expenditure Total
- 1522548
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 11088
- Expenditure Support Costs
- 1522548
- Expenditure Depreciation
- 10068
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 10068
- Gain Loss Other
- 0
- Reserves
- £492,036
- Assets Total Fixed
- 968057
- Assets Own Use
- 370931
- Assets Long Term Investment
- 597126
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £819,605
- Assets Total Liabilities
- £95,018
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,692,644
- Creditors One Year Total Current
- 95018
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £764,411
- Funds Endowment
- 0
- Funds Unrestricted
- 1144177
- Funds Restricted
- 548467
- Funds Total
- 1692644
- Count Employees
- 51
- Charity Only Accounts
- Yes
- Latest Fin Period Submitted Ind
- No
- Fin Period Order Number
- 5
- Ar Cycle Reference
- AR21
- Fin Period Start Date
- 1 April 2020
- Fin Period End Date
- 31 March 2021
- Ar Due Date
- 31 January 2022
- Ar Received Date
- 18 January 2022
- Income Donations And Legacies
- 372346
- Income Other Trading Activities
- 0
- Income Charitable Activities
- 1187853
- Income Investments
- 1887
- Income Other
- 0
- Income Total Income And Endowments
- 1562086
- Income Legacies
- 0
- Income Endowments
- 0
- Expenditure Raising Funds
- £0
- Expenditure Charitable Expenditure
- £1,466,575
- Expenditure Other
- 0
- Expenditure Total
- 1466575
- Expenditure Investment Management
- 0
- Expenditure Grants Institution
- 0
- Expenditure Governance
- 8041
- Expenditure Support Costs
- 1458534
- Expenditure Depreciation
- 12337
- Gain Loss Investment
- 0
- Gain Loss Pension Fund
- 0
- Gain Loss Revaluation Fixed Investment
- 11908
- Gain Loss Other
- 0
- Reserves
- £395,608
- Assets Total Fixed
- 978125
- Assets Own Use
- 380999
- Assets Long Term Investment
- 597126
- Defined Benefit Pension Scheme
- 0
- Assets Other Assets
- £692,573
- Assets Total Liabilities
- £88,235
- Assets Current Investment
- 0
- Assets Total Assets And Liabilities
- £1,582,463
- Creditors One Year Total Current
- 88235
- Creditors Falling Due After One Year
- 0
- Assets Cash
- £595,560
- Funds Endowment
- 0
- Funds Unrestricted
- 534715
- Funds Restricted
- 1047748
- Funds Total
- 1582463
- Count Employees
- 50
- Charity Only Accounts
- Yes
06 Official extract
Charity Area Of Operation
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Worcestershire
- Welsh Ind
- No
- Geographic Area Type
- Local Authority
- Geographic Area Description
- Herefordshire
- Welsh Ind
- No
07 Official extract
Charity Classification
- Classification Code
- 105
- Classification Type
- What
- Classification Description
- The Prevention Or Relief Of Poverty
- Classification Code
- 307
- Classification Type
- How
- Classification Description
- Provides Advocacy/advice/information
- Classification Code
- 207
- Classification Type
- Who
- Classification Description
- The General Public/mankind
- Classification Code
- 306
- Classification Type
- How
- Classification Description
- Provides Services
- Classification Code
- 107
- Classification Type
- What
- Classification Description
- Accommodation/housing
08 Official extract
Charity Event History
- Charity Name
- CITIZENS ADVICE WORCESTER AND HEREFORDSHIRE
- Charity Event Order
- 1
- Event Type
- Standard registration
- Date Of Event
- 2009-03-11T00:00:00
09 Official extract
Charity Governing Document
- Governing Document Description
- MEMORANDUM AND ARTICLES INCORPORATED 23/02/2009AS AMENDED BY SPECIAL RESOLUTION(S) DATED 03/09/2009NOW ARTICLES ADOPTED BY SPECIAL RESOLUTION DATED 30/01/2014 as amended on 03 Dec 2020 as amended on 20 Jan 2023
- Charitable Objects
- THE CHARITY'S OBJECTS ARE TO PROMOTE ANY CHARITABLE PURPOSEFOR THE BENEFIT OF THE COMMUNITY IN WORCESTER AND SURROUNDING AREAS ("THE AREA OF BENEFIT") BY THEADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OFHEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.
- Area Of Benefit
- IN AND AROUND WORCESTER CITY AND ELSEWHERE IN HEREFORDSHIRE, WORCESTERSHIRE, GLOUCESTERSHIRE, SHROPSHIRE, STAFFORDSHIRE, WARWICKSHIRE AND THE METROPOLITAN DISTRICTS OF BIRMINGHAM, COVENTRY, DUDLEY, SANDWELL, SOLIHULL, WALSALL AND WOLVERHAMPTON AND SURROUNDING AREAS
10 Official extract
Charity Other Names
- Charity Name Id
- 491884
- Charity Name Type
- Previous name
- Charity Name
- WORCESTER CITIZENS ADVICE BUREAU AND WHABAC
11 Official extract
Charity Other Regulators
- Regulator Order
- 1
- Regulator Name
- Financial Conduct Authority
12 Official extract
Charity Policy
- Policy Name
- Internal charity financial controls policy and procedures
- Policy Name
- Campaigns and political activity policy and procedures
- Policy Name
- Investment
- Policy Name
- Safeguarding vulnerable beneficiaries
- Policy Name
- Complaints handling
- Policy Name
- Bullying and harassment policy and procedures
- Policy Name
- Paying staff
- Policy Name
- Financial reserves policy and procedures
- Policy Name
- Internal risk management policy and procedures
- Policy Name
- Risk management
- Policy Name
- Conflicting interests
- Policy Name
- Volunteer management
- Policy Name
- Social media policy and procedures
- Policy Name
- Safeguarding policy and procedures
- Policy Name
- Trustee conflicts of interest policy and procedures
- Policy Name
- Complaints policy and procedures
- Policy Name
- Serious incident reporting policy and procedures