LISTEN TO ACT — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 27 November 2013
Removed: Not supplied
Company number supplied: 08548208
Financial period: 1 April 2024 – 30 September 2025
Latest income: £287,719
Latest expenditure: £329,795
Gift Aid: Yes
Owns or uses land: No
In administration: No
Insolvent: No
CIO: No

Public contact address: Community House, Healthwatch Enfield, 311 Fore Street, Enfield, London, N9 0PZ

Website recorded by the regulator: www.listentoact.org (displayed as text)

02 Activities

What the charity does

(a) providing information and advice about local health & social care services (HSC);(b) making views & experiences of members of the public known to health and social care providers;(c) enabling local people to have a voice in the development, delivery of local health and care services & facilities and;(d) training and development of skills for volunteers and community in monitoring HSC

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 30 September 2025
Ar Cycle Reference: AR25
Reporting Due Date: 30 July 2026
Date Annual Return Received: 11 June 2026
Date Accounts Received: 11 June 2026
Total Gross Income: £287,719
Total Gross Expenditure: £329,795

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 27 November 2024
Date Accounts Received: 27 November 2024
Total Gross Income: £317,802
Total Gross Expenditure: £434,806

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 25 January 2024
Date Accounts Received: 25 January 2024
Total Gross Income: £433,178
Total Gross Expenditure: £485,527

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 21 November 2022
Date Accounts Received: 21 November 2022
Total Gross Income: £577,684
Total Gross Expenditure: £544,896

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 1 February 2022
Date Accounts Received: 1 February 2022
Total Gross Income: £498,390
Total Gross Expenditure: £507,055

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 30 September 2025
Ar Due Date: 30 July 2026
Ar Received Date: 11 June 2026
Total Gross Income: £287,719
Total Gross Expenditure: £329,795
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £0
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Count Volunteers: 1

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 27 November 2024
Total Gross Income: £317,802
Total Gross Expenditure: £434,806
Grant Making Is Main Activity: No
Count Govt Contracts: 4
Count Govt Grants: £5
Income From Government Contracts: 202100
Income From Government Grants: £52,000
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Volunteers: 25

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 25 January 2024
Total Gross Income: £433,178
Total Gross Expenditure: £485,527
Grant Making Is Main Activity: No
Count Govt Contracts: 1
Count Govt Grants: £0
Income From Government Contracts: 144973
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 25

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 21 November 2022
Total Gross Income: £577,684
Total Gross Expenditure: £544,896
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: Yes
Count Govt Contracts: 4
Charity Receives Govt Funding Grants: No
Income From Government Contracts: 459311
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Volunteers: 20

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 1 February 2022
Total Gross Income: £498,390
Total Gross Expenditure: £507,055
Charity Raises Funds From Public: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £13
Income From Government Grants: £498,390
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: Yes
Count Salary Band 60001 70000: 1
Count Volunteers: 31

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 21 November 2022
Income Donations And Legacies: 0
Income Other Trading Activities: 0
Income Charitable Activities: 118373
Income Investments: 0
Income Other: 0
Income Total Income And Endowments: 118373
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £544,896
Expenditure Other: 0
Expenditure Total: 544896
Expenditure Investment Management: 0
Expenditure Grants Institution: 3000
Expenditure Governance: 5000
Expenditure Support Costs: 120395
Expenditure Depreciation: 8454
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £428,527
Assets Total Fixed: 12715
Assets Own Use: 12715
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £531,540
Assets Total Liabilities: £60,411
Assets Current Investment: 0
Assets Total Assets And Liabilities: £483,844
Creditors One Year Total Current: 60411
Creditors Falling Due After One Year: 0
Assets Cash: £477,344
Funds Endowment: 0
Funds Unrestricted: 428527
Funds Restricted: 55317
Funds Total: 483844
Count Employees: 12
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Hammersmith And Fulham
Parent Geographic Area Type: Metropolitan Counties
Parent Geographic Area Description: Greater London
Welsh Ind: No

Geographic Area Type: Local Authority
Geographic Area Description: Kensington And Chelsea
Parent Geographic Area Type: Metropolitan Counties
Parent Geographic Area Description: Greater London
Welsh Ind: No

Geographic Area Type: Local Authority
Geographic Area Description: City Of Westminster
Parent Geographic Area Type: Metropolitan Counties
Parent Geographic Area Description: Greater London
Welsh Ind: No

Geographic Area Type: Local Authority
Geographic Area Description: Enfield
Parent Geographic Area Type: Metropolitan Counties
Parent Geographic Area Description: Greater London
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

Classification Code: 115
Classification Type: What
Classification Description: Human Rights/religious Or Racial Harmony/equality Or Diversity

Classification Code: 201
Classification Type: Who
Classification Description: Children/young People

Classification Code: 204
Classification Type: Who
Classification Description: People Of A Particular Ethnic Or Racial Origin

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 308
Classification Type: How
Classification Description: Sponsors Or Undertakes Research

Classification Code: 113
Classification Type: What
Classification Description: Economic/community Development/employment

Classification Code: 101
Classification Type: What
Classification Description: General Charitable Purposes

Classification Code: 202
Classification Type: Who
Classification Description: Elderly/old People

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

Classification Code: 203
Classification Type: Who
Classification Description: People With Disabilities

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 206
Classification Type: Who
Classification Description: Other Defined Groups

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

08 Official extract

Charity Event History

Charity Name: LISTEN TO ACT
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 2013-11-27T00:00:00

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 29 MAY 2013 as amended on 01 Apr 2018 as amended on 01 Feb 2021 as amended on 29 Mar 2021 as amended on 01 Jul 2022
Charitable Objects: The advancement of health and the relief of those in need including by reason of youth, age, ill-health, disability or financial hardship, in particular, but not exclusively by: (a) providing information and advice to the general public about local health and social care and community services; (b) making the views and experiences of members of the general public known to health and social care and community service providers; (c) enabling local people to have a voice in the development, delivery and equality of access to local health and social care and community services and facilities and; (d) providing training and the development of skills for volunteers and the wider community in understanding, scrutinizing, reviewing and monitoring local health and social care and community services and facilities.

10 Official extract

Charity Other Names

Charity Name Id: 539592
Charity Name Type: Previous name
Charity Name: HEALTHWATCH CENTRAL WEST LONDON

11 Official extract

Charity Policy

Policy Name: Complaints policy and procedures

Policy Name: Volunteer management

Policy Name: Trustee expenses policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Financial reserves policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Paying staff

Policy Name: Internal risk management policy and procedures

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Campaigns and political activity policy and procedures

Policy Name: Complaints handling

Policy Name: Investing charity funds policy and procedures

Policy Name: Conflicting interests

Policy Name: Bullying and harassment policy and procedures

Policy Name: Social media policy and procedures

Policy Name: Safeguarding policy and procedures