NORTHUMBRIAN CITIZENS ADVICE BUREAU — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: Charitable company
Registered: 10 February 2014
Removed: Not supplied
Company number supplied: 08669019
Financial period: 1 April 2024 – 31 March 2025
Latest income: £5,015,891
Latest expenditure: £4,818,108
Gift Aid: Yes
Owns or uses land: Yes
In administration: No
Insolvent: No
CIO: No

Public contact address: Unit 6, Sovereign House, Lennep Way, Jubilee Industrial Estate, Ashington, Northumb

Website recorded by the regulator: www.citizensadvicenorthumberland.org.uk (displayed as text)

02 Activities

What the charity does

The Bureau provides free, confidential, independent and impartial information, advice and advocacy services which inform people about their rights and responsibilities and help them to take action to resolve their problems. We use client based evidence to exercise a responsible influence on the development of policies and procedures both locally and nationally,

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 12 December 2025
Date Accounts Received: 12 December 2025
Total Gross Income: £5,015,891
Total Gross Expenditure: £4,818,108

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 11 November 2024
Date Accounts Received: 11 November 2024
Total Gross Income: £4,358,719
Total Gross Expenditure: £4,175,002

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 15 December 2023
Date Accounts Received: 15 December 2023
Total Gross Income: £2,791,257
Total Gross Expenditure: £2,575,329

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 17 October 2022
Date Accounts Received: 17 October 2022
Total Gross Income: £2,072,369
Total Gross Expenditure: £1,864,017

Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Cycle Reference: AR21
Reporting Due Date: 31 January 2022
Date Annual Return Received: 11 November 2021
Date Accounts Received: 9 December 2021
Total Gross Income: £1,881,612
Total Gross Expenditure: £1,578,468

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 12 December 2025
Total Gross Income: £5,015,891
Total Gross Expenditure: £4,818,108
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £14
Income From Government Grants: £2,230,976
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 75

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 11 November 2024
Total Gross Income: £4,358,719
Total Gross Expenditure: £4,175,002
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £20
Income From Government Grants: £2,031,493
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 73

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 15 December 2023
Total Gross Income: £2,791,257
Total Gross Expenditure: £2,575,329
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £13
Income From Government Grants: £1,153,047
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 65

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 17 October 2022
Total Gross Income: £2,072,369
Total Gross Expenditure: £1,864,017
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £5
Income From Government Grants: £925,757
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 70

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 11 November 2021
Total Gross Income: £1,881,612
Total Gross Expenditure: £1,578,468
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £2
Income From Government Grants: £390,000
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 121

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 12 December 2025
Income Donations And Legacies: 44003
Income Other Trading Activities: 0
Income Charitable Activities: 4911240
Income Investments: 59937
Income Other: 711
Income Total Income And Endowments: 5015891
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £4,818,108
Expenditure Other: 0
Expenditure Total: 4818108
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 27721
Expenditure Support Costs: 530948
Expenditure Depreciation: 7177
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £1,643,149
Assets Total Fixed: 13186
Assets Own Use: 13186
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £2,366,731
Assets Total Liabilities: £565,366
Assets Current Investment: 0
Assets Total Assets And Liabilities: £1,814,551
Creditors One Year Total Current: 565366
Creditors Falling Due After One Year: 0
Assets Cash: £1,869,969
Funds Endowment: 0
Funds Unrestricted: 1656335
Funds Restricted: 158216
Funds Total: 1814551
Count Employees: 140
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 11 November 2024
Income Donations And Legacies: 57959
Income Other Trading Activities: 0
Income Charitable Activities: 4278519
Income Investments: 22141
Income Other: 100
Income Total Income And Endowments: 4358719
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £4,175,002
Expenditure Other: 0
Expenditure Total: 4175002
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 23428
Expenditure Support Costs: 434413
Expenditure Depreciation: 9763
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £1,184,805
Assets Total Fixed: 20363
Assets Own Use: 20363
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £2,202,268
Assets Total Liabilities: £605,863
Assets Current Investment: 0
Assets Total Assets And Liabilities: £1,616,768
Creditors One Year Total Current: 605863
Creditors Falling Due After One Year: 0
Assets Cash: £1,687,644
Funds Endowment: 0
Funds Unrestricted: 1405168
Funds Restricted: 211600
Funds Total: 1616768
Count Employees: 112
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 15 December 2023
Income Donations And Legacies: 80080
Income Other Trading Activities: 0
Income Charitable Activities: 2700646
Income Investments: 6186
Income Other: 4345
Income Total Income And Endowments: 2791257
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £2,575,329
Expenditure Other: 0
Expenditure Total: 2575329
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 17144
Expenditure Support Costs: 350254
Expenditure Depreciation: 3755
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £1,192,684
Assets Total Fixed: 30126
Assets Own Use: 30126
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,606,302
Assets Total Liabilities: £203,377
Assets Current Investment: 0
Assets Total Assets And Liabilities: £1,433,051
Creditors One Year Total Current: 203377
Creditors Falling Due After One Year: 0
Assets Cash: £1,353,776
Funds Endowment: 0
Funds Unrestricted: 1222810
Funds Restricted: 210241
Funds Total: 1433051
Count Employees: 72
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 17 October 2022
Income Donations And Legacies: 261262
Income Other Trading Activities: 0
Income Charitable Activities: 1810820
Income Investments: 287
Income Other: 0
Income Total Income And Endowments: 2072369
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £1,864,017
Expenditure Other: 0
Expenditure Total: 1864017
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 6585
Expenditure Support Costs: 233091
Expenditure Depreciation: 2586
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £1,147,437
Assets Total Fixed: 5172
Assets Own Use: 5172
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,371,163
Assets Total Liabilities: £159,212
Assets Current Investment: 0
Assets Total Assets And Liabilities: £1,217,123
Creditors One Year Total Current: 159212
Creditors Falling Due After One Year: 0
Assets Cash: £1,181,281
Funds Endowment: 0
Funds Unrestricted: 1152609
Funds Restricted: 64514
Funds Total: 1217123
Count Employees: 61
Charity Only Accounts: Yes

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR21
Fin Period Start Date: 1 April 2020
Fin Period End Date: 31 March 2021
Ar Due Date: 31 January 2022
Ar Received Date: 11 November 2021
Income Donations And Legacies: 293780
Income Other Trading Activities: 0
Income Charitable Activities: 1587413
Income Investments: 419
Income Other: 0
Income Total Income And Endowments: 1881612
Income Legacies: 0
Income Endowments: 0
Expenditure Raising Funds: £0
Expenditure Charitable Expenditure: £1,578,468
Expenditure Other: 0
Expenditure Total: 1578468
Expenditure Investment Management: 0
Expenditure Grants Institution: 0
Expenditure Governance: 12757
Expenditure Support Costs: 570380
Expenditure Depreciation: 2586
Gain Loss Investment: 0
Gain Loss Pension Fund: 0
Gain Loss Revaluation Fixed Investment: 0
Gain Loss Other: 0
Reserves: £38,660
Assets Total Fixed: 7758
Assets Own Use: 7758
Assets Long Term Investment: 0
Defined Benefit Pension Scheme: 0
Assets Other Assets: £1,147,412
Assets Total Liabilities: £146,399
Assets Current Investment: 0
Assets Total Assets And Liabilities: £1,008,771
Creditors One Year Total Current: 146399
Creditors Falling Due After One Year: 0
Assets Cash: £1,028,161
Funds Endowment: 0
Funds Unrestricted: 927660
Funds Restricted: 81111
Funds Total: 1008771
Count Employees: 50
Charity Only Accounts: Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type: Region
Geographic Area Description: Throughout England And Wales
Welsh Ind: No

07 Official extract

Charity Classification

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 105
Classification Type: What
Classification Description: The Prevention Or Relief Of Poverty

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 101
Classification Type: What
Classification Description: General Charitable Purposes

Classification Code: 102
Classification Type: What
Classification Description: Education/training

08 Official extract

Charity Event History

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 4
Event Type: Asset transfer in
Date Of Event: 2015-07-20T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 5003132
Assoc Registered Charity Number: 1129808
Assoc Charity Name: BERWICK CITIZENS ADVICE BUREAU LIMITED

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 6
Event Type: Asset transfer in
Date Of Event: 2016-03-15T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 4006305
Assoc Registered Charity Number: 1102400
Assoc Charity Name: BLYTH VALLEY CITIZENS ADVICE BUREAU

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 3
Event Type: Asset transfer in
Date Of Event: 2015-07-06T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 3999824
Assoc Registered Charity Number: 1097514
Assoc Charity Name: ALNWICK AND DISTRICT CITIZENS' ADVICE BUREAU

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 1
Event Type: Standard registration
Date Of Event: 2014-02-10T00:00:00

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 7
Event Type: Asset transfer in
Date Of Event: 2016-09-27T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 5005547
Assoc Registered Charity Number: 1131960
Assoc Charity Name: WANSBECK CITIZENS ADVICE BUREAU

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2015-06-24T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 4042840
Assoc Registered Charity Number: 1127132
Assoc Charity Name: WEST NORTHUMBERLAND CITIZENS ADVICE BUREAU

Charity Name: NORTHUMBRIAN CITIZENS ADVICE BUREAU
Charity Event Order: 5
Event Type: Asset transfer in
Date Of Event: 2016-02-24T00:00:00
Reason: Transfer of funds
Assoc Organisation Number: 5027133
Assoc Registered Charity Number: 1147934
Assoc Charity Name: NORTHUMBERLAND CITIZENS ADVICE SERVICE

09 Official extract

Charity Governing Document

Governing Document Description: MEMORANDUM AND ARTICLES INCORPORATED 30 AUG 2013AS AMENDED BY SPECIAL RESOLUTION(S) DATED 30 AUG 2017 as amended on 26 Aug 2020 as amended on 26 Aug 2020 as amended on 26 Aug 2020 as amended on 16 Mar 2021
Charitable Objects: THE CHARITY'S OBJECTS ARE TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITY IN NORTHUMBERLAND AND SURROUNDING AREAS ("THE AREA OF BENEFIT") BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

10 Official extract

Charity Other Regulators

Regulator Order: 1
Regulator Name: Financial Conduct Authority

11 Official extract

Charity Policy

Policy Name: Serious incident reporting policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Risk management

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Complaints handling

Policy Name: Paying staff

Policy Name: Trustee expenses policy and procedures

Policy Name: Financial reserves policy and procedures

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Volunteer management

Policy Name: Conflicting interests

Policy Name: Social media policy and procedures

Policy Name: Investment

Policy Name: Bullying and harassment policy and procedures

Policy Name: Internal risk management policy and procedures