HELP COUNSELLING SERVICES CIO — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: CIO
Registered: 15 September 2017
Removed: Not supplied
Financial period: 1 April 2025 – 31 March 2026
Latest income: £158,400
Latest expenditure: £119,068
Gift Aid: Yes
Owns or uses land: No
In administration: No
Insolvent: No
CIO: Yes

Public contact address: Help Counseling Services, Kestrel House, 7 Mill Street, TROWBRIDGE, Wiltshire, BA14 8BE

Website recorded by the regulator: www.helpcounselling.co.uk (displayed as text)

02 Activities

What the charity does

HELP Counselling Services provides free or low cost counselling to anyone in West Wiltshire and the surrounding area. Issues such as domestic abuse, family dysfunction, long-term or life-limiting illness, depression, anxiety, relationship breakdown or bereavement and loss.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2025
Fin Period End Date: 31 March 2026
Ar Cycle Reference: AR26
Reporting Due Date: 31 January 2027
Date Annual Return Received: 20 October 2026
Total Gross Income: £158,400
Total Gross Expenditure: £119,068

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 7 November 2025
Date Accounts Received: 7 November 2025
Total Gross Income: £133,519
Total Gross Expenditure: £127,731

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 3 December 2024
Date Accounts Received: 3 December 2024
Total Gross Income: £101,793
Total Gross Expenditure: £94,132

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 12 January 2024
Date Accounts Received: 12 January 2024
Total Gross Income: £80,781
Total Gross Expenditure: £89,030

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 28 September 2022
Date Accounts Received: 28 September 2022
Total Gross Income: £105,194
Total Gross Expenditure: £84,906

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR26
Fin Period Start Date: 1 April 2025
Fin Period End Date: 31 March 2026
Ar Due Date: 31 January 2027
Ar Received Date: 20 October 2026
Total Gross Income: £158,400
Total Gross Expenditure: £119,068
Grant Making Is Main Activity: Yes
Count Govt Contracts: 1
Income From Government Contracts: 50000
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 25

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 7 November 2025
Total Gross Income: £133,519
Total Gross Expenditure: £127,731
Grant Making Is Main Activity: Yes
Count Govt Contracts: 1
Count Govt Grants: £0
Income From Government Contracts: 45000
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 24

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 3 December 2024
Total Gross Income: £101,793
Total Gross Expenditure: £94,132
Grant Making Is Main Activity: Yes
Count Govt Contracts: 0
Count Govt Grants: £0
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 21

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 12 January 2024
Total Gross Income: £80,781
Total Gross Expenditure: £89,030
Grant Making Is Main Activity: Yes
Count Govt Contracts: 0
Count Govt Grants: £0
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 20

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 28 September 2022
Total Gross Income: £105,194
Total Gross Expenditure: £84,906
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £2
Income From Government Grants: £6,667
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 18

05 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Wiltshire
Welsh Ind: No

06 Official extract

Charity Classification

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

07 Official extract

Charity Event History

Charity Name: HELP COUNSELLING SERVICES CIO
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2020-10-15T00:00:00
Reason: Funds transferred (incor)
Assoc Organisation Number: 297034
Assoc Registered Charity Number: 297034
Assoc Charity Name: HELP COUNSELLING SERVICES

Charity Name: HELP COUNSELLING SERVICES CIO
Charity Event Order: 1
Event Type: CIO registration
Date Of Event: 2017-09-15T00:00:00

08 Official extract

Charity Governing Document

Governing Document Description: CIO - FOUNDATION REGISTERED 15 SEP 2017AMENDED ON 21 FEB 2018
Charitable Objects: TO RELIEVE PERSONS LIVING IN THE DISTRICT OF WILTSHIRE AND THE SURROUNDING AREAS WHO ARE SUFFERING FROM MENTAL AND EMOTIONAL DISTRESS BY THE PROVISION OF A CONFIDENTIAL COUNSELLING SERVICE.
Area Of Benefit: THE DISTRICT OF WILTSHIRE AND THE SURROUNDING AREAS

09 Official extract

Charity Other Names

Charity Name Id: 592039
Charity Name Type: Working name
Charity Name: W.C.S

Charity Name Id: 598616
Charity Name Type: Previous name
Charity Name: HELP COUNSELLING SERVICES

Charity Name Id: 592038
Charity Name Type: Previous name
Charity Name: WILTSHIRE COUNSELLING SERVICES

10 Official extract

Charity Policy

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Trustee expenses policy and procedures

Policy Name: Social media policy and procedures

Policy Name: Complaints handling

Policy Name: Safeguarding policy and procedures

Policy Name: Financial reserves policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Risk management

Policy Name: Volunteer management

Policy Name: Conflicting interests

Policy Name: Bullying and harassment policy and procedures

Policy Name: Internal risk management policy and procedures