HERTFORDSHIRE DOMESTIC ABUSE HELPLINE — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: CIO
Registered: 14 August 2019
Removed: Not supplied
Financial period: 1 April 2025 – 31 March 2026
Latest income: £64,820
Latest expenditure: £60,157
Gift Aid: Yes
Owns or uses land: Yes
In administration: No
Insolvent: No
CIO: Yes

Public contact address: THE LODGE, HERTFORDSHIRE CONSTABULARY HQ, STANBOROUGH ROAD, WELWYN GARDEN CITY, HERTS, AL8 6XF

Website recorded by the regulator: www.hertsdomesticabusehelpline.org (displayed as text)

02 Activities

What the charity does

We provide a confidential and free signposting helpline to all those in Hertfordshire affected by Domestic Abuse, including those being abused, perpetrators who indicate they wish to address their behaviour and professionals who deal with those affected.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 April 2025
Fin Period End Date: 31 March 2026
Ar Cycle Reference: AR26
Reporting Due Date: 31 January 2027
Date Annual Return Received: 2 August 2026
Date Accounts Received: 2 August 2026
Total Gross Income: £64,820
Total Gross Expenditure: £60,157

Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Cycle Reference: AR25
Reporting Due Date: 31 January 2026
Date Annual Return Received: 2 September 2025
Date Accounts Received: 2 September 2025
Total Gross Income: £50,367
Total Gross Expenditure: £55,074

Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Cycle Reference: AR24
Reporting Due Date: 31 January 2025
Date Annual Return Received: 2 October 2024
Date Accounts Received: 2 October 2024
Total Gross Income: £39,198
Total Gross Expenditure: £53,390

Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Cycle Reference: AR23
Reporting Due Date: 31 January 2024
Date Annual Return Received: 26 October 2023
Date Accounts Received: 26 October 2023
Total Gross Income: £34,710
Total Gross Expenditure: £53,646

Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Cycle Reference: AR22
Reporting Due Date: 31 January 2023
Date Annual Return Received: 8 July 2022
Date Accounts Received: 8 July 2022
Total Gross Income: £68,685
Total Gross Expenditure: £52,260

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR26
Fin Period Start Date: 1 April 2025
Fin Period End Date: 31 March 2026
Ar Due Date: 31 January 2027
Ar Received Date: 2 August 2026
Total Gross Income: £64,820
Total Gross Expenditure: £60,157
Grant Making Is Main Activity: No
Count Govt Grants: £6
Income From Government Grants: £1,500
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 35

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR25
Fin Period Start Date: 1 April 2024
Fin Period End Date: 31 March 2025
Ar Due Date: 31 January 2026
Ar Received Date: 2 September 2025
Total Gross Income: £50,367
Total Gross Expenditure: £55,074
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £29
Income From Government Grants: £7,460
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 30

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR24
Fin Period Start Date: 1 April 2023
Fin Period End Date: 31 March 2024
Ar Due Date: 31 January 2025
Ar Received Date: 2 October 2024
Total Gross Income: £39,198
Total Gross Expenditure: £53,390
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £15
Income From Government Grants: £8,170
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 35

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR23
Fin Period Start Date: 1 April 2022
Fin Period End Date: 31 March 2023
Ar Due Date: 31 January 2024
Ar Received Date: 26 October 2023
Total Gross Income: £34,710
Total Gross Expenditure: £53,646
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £0
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 30

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 5
Ar Cycle Reference: AR22
Fin Period Start Date: 1 April 2021
Fin Period End Date: 31 March 2022
Ar Due Date: 31 January 2023
Ar Received Date: 8 July 2022
Total Gross Income: £68,685
Total Gross Expenditure: £52,260
Charity Raises Funds From Public: Yes
Charity Professional Fundraiser: No
Charity Commercial Participator: No
Charity Receives Govt Funding Contracts: No
Charity Receives Govt Funding Grants: Yes
Count Govt Grants: £36
Income From Government Grants: £20,460
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 36

05 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Hertfordshire
Welsh Ind: No

06 Official extract

Charity Classification

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

Classification Code: 115
Classification Type: What
Classification Description: Human Rights/religious Or Racial Harmony/equality Or Diversity

Classification Code: 207
Classification Type: Who
Classification Description: The General Public/mankind

Classification Code: 101
Classification Type: What
Classification Description: General Charitable Purposes

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 117
Classification Type: What
Classification Description: Other Charitable Purposes

Classification Code: 107
Classification Type: What
Classification Description: Accommodation/housing

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

07 Official extract

Charity Event History

Charity Name: HERTFORDSHIRE DOMESTIC ABUSE HELPLINE
Charity Event Order: 1
Event Type: CIO registration
Date Of Event: 2019-08-14T00:00:00

Charity Name: HERTFORDSHIRE DOMESTIC ABUSE HELPLINE
Charity Event Order: 2
Event Type: Asset transfer in
Date Of Event: 2020-03-18T00:00:00
Reason: Funds transferred (incor)
Assoc Organisation Number: 5014921
Assoc Registered Charity Number: 1140158
Assoc Charity Name: HERTFORDSHIRE DOMESTIC ABUSE HELPLINE

08 Official extract

Charity Governing Document

Governing Document Description: CIO - FOUNDATION Registered 14 Aug 2019
Charitable Objects: THE OBJECTS OF THE CIO ARE: TO PRESERVE AND PROTECT GOOD HEALTH FOR THE PUBLIC BENEFIT BY PROVIDING A CONFIDENTIAL HELPLINE SERVICE FOR ANYONE LIVING, WORKING, OR TEMPORARILY RESIDING IN HERTFORDSHIRE WHO MAY BE AFFECTED BY DOMESTIC DOMESTIC ABUSE BY OFFERING ADVICE AND SUCH OTHER SUPPORT AS THE TRUSTEES DEEM APPROPRIATE.

09 Official extract

Charity Policy

Policy Name: Risk management

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Paying staff

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Volunteer management

Policy Name: Financial reserves policy and procedures

Policy Name: Social media policy and procedures

Policy Name: Complaints handling

Policy Name: Bullying and harassment policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Internal risk management policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Trustee expenses policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Conflicting interests