KEEP TALKING SERVICES — Charity Commission profile

01 Identity

Registration and reporting

Registration status: Registered
Reporting status: Submission Received
Charity type: CIO
Registered: 5 September 2022
Removed: Not supplied
Financial period: 1 May 2025 – 30 April 2026
Latest income: £160,437
Latest expenditure: £133,319
Gift Aid: No
Owns or uses land: No
In administration: No
Insolvent: No
CIO: Yes

Public contact address: Keep Talking Services, 118A High Street, HERNE BAY, Kent, CT6 5JY

Website recorded by the regulator: www.keeptalkingservices.com (displayed as text)

02 Activities

What the charity does

The provision of telephone befriending to sufferers of loneliness and or ill health.

03 Official extract

Charity Annual Return History

Fin Period Start Date: 1 May 2025
Fin Period End Date: 30 April 2026
Ar Cycle Reference: AR26
Reporting Due Date: 28 February 2027
Date Annual Return Received: 12 October 2026
Date Accounts Received: 12 October 2026
Total Gross Income: £160,437
Total Gross Expenditure: £133,319

Fin Period Start Date: 1 May 2024
Fin Period End Date: 30 April 2025
Ar Cycle Reference: AR25
Reporting Due Date: 28 February 2026
Date Annual Return Received: 19 November 2025
Date Accounts Received: 19 November 2025
Total Gross Income: £113,257
Total Gross Expenditure: £76,010

Fin Period Start Date: 1 May 2023
Fin Period End Date: 30 April 2024
Ar Cycle Reference: AR24
Reporting Due Date: 28 February 2025
Date Annual Return Received: 24 October 2024
Date Accounts Received: 24 October 2024
Total Gross Income: £62,418
Total Gross Expenditure: £33,650

Fin Period Start Date: 5 September 2022
Fin Period End Date: 30 April 2023
Ar Cycle Reference: AR23
Reporting Due Date: 29 February 2024
Date Annual Return Received: 10 December 2023
Date Accounts Received: 10 December 2023
Total Gross Income: £29,310
Total Gross Expenditure: £22,857

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind: Yes
Fin Period Order Number: 1
Ar Cycle Reference: AR26
Fin Period Start Date: 1 May 2025
Fin Period End Date: 30 April 2026
Ar Due Date: 28 February 2027
Ar Received Date: 12 October 2026
Total Gross Income: £160,437
Total Gross Expenditure: £133,319
Grant Making Is Main Activity: No
Count Govt Contracts: 7
Income From Government Contracts: 52243
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 292

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 2
Ar Cycle Reference: AR25
Fin Period Start Date: 1 May 2024
Fin Period End Date: 30 April 2025
Ar Due Date: 28 February 2026
Ar Received Date: 19 November 2025
Total Gross Income: £113,257
Total Gross Expenditure: £76,010
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £0
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 175

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 3
Ar Cycle Reference: AR24
Fin Period Start Date: 1 May 2023
Fin Period End Date: 30 April 2024
Ar Due Date: 28 February 2025
Ar Received Date: 24 October 2024
Total Gross Income: £62,418
Total Gross Expenditure: £33,650
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £1
Income From Government Grants: £300
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 59

Latest Fin Period Submitted Ind: No
Fin Period Order Number: 4
Ar Cycle Reference: AR23
Fin Period Start Date: 5 September 2022
Fin Period End Date: 30 April 2023
Ar Due Date: 29 February 2024
Ar Received Date: 10 December 2023
Total Gross Income: £29,310
Total Gross Expenditure: £22,857
Grant Making Is Main Activity: No
Count Govt Contracts: 0
Count Govt Grants: £0
Charity Has Trading Subsidiary: No
Does Trustee Receive Any Benefit: No
Trustee Payments Acting As Trustee: No
Trustee Receives Payments Services: No
Trustee Receives Other Benefit: No
Trustee Resigned Employment: No
Employees Salary Over 60k: No
Count Volunteers: 37

05 Official extract

Charity Area Of Operation

Geographic Area Type: Local Authority
Geographic Area Description: Kent
Welsh Ind: No

06 Official extract

Charity Classification

Classification Code: 203
Classification Type: Who
Classification Description: People With Disabilities

Classification Code: 307
Classification Type: How
Classification Description: Provides Advocacy/advice/information

Classification Code: 103
Classification Type: What
Classification Description: The Advancement Of Health Or Saving Of Lives

Classification Code: 202
Classification Type: Who
Classification Description: Elderly/old People

Classification Code: 104
Classification Type: What
Classification Description: Disability

Classification Code: 306
Classification Type: How
Classification Description: Provides Services

Classification Code: 102
Classification Type: What
Classification Description: Education/training

07 Official extract

Charity Event History

Charity Name: KEEP TALKING SERVICES
Charity Event Order: 1
Event Type: CIO registration
Date Of Event: 2022-09-05T00:00:00

08 Official extract

Charity Governing Document

Governing Document Description: CIO - FOUNDATION Registered 05 Sep 2022 as amended on 03 Jun 2024
Charitable Objects: For the public benefit, the relief of those who are experiencing either or a combination of ill health and or poor mental health, and have become socially isolated as a result, particularly but not exclusively in Kent, through the provision of support, signposting, and befriending services.

09 Official extract

Charity Policy

Policy Name: Paying staff

Policy Name: Trustee conflicts of interest policy and procedures

Policy Name: Safeguarding policy and procedures

Policy Name: Complaints handling

Policy Name: Trustee expenses policy and procedures

Policy Name: Internal charity financial controls policy and procedures

Policy Name: Serious incident reporting policy and procedures

Policy Name: Campaigns and political activity policy and procedures

Policy Name: Risk management

Policy Name: Conflicting interests

Policy Name: Financial reserves policy and procedures

Policy Name: Internal risk management policy and procedures

Policy Name: Complaints policy and procedures

Policy Name: Bullying and harassment policy and procedures

Policy Name: Volunteer management

Policy Name: Safeguarding vulnerable beneficiaries

Policy Name: Social media policy and procedures

Policy Name: Engaging external speakers at charity events policy and procedures