CCEW Charity Commission profile

CITIZENS ADVICE SERVICE IN THE BOROUGH OF WIGAN

Registered charity 701882 · organisation 701882

01 Identity

Registration and reporting

Registration status
Registered
Reporting status
Submission Received
Charity type
Charitable company
Registered
10 August 1989
Removed
Not supplied
Company number supplied
02366214
Financial period
1 April 2024 – 31 March 2025
Latest income
£891,748
Latest expenditure
£884,462
Gift Aid
No
Owns or uses land
No
In administration
No
Insolvent
No
CIO
No

Public contact address: Magnum House, Suite 2.1, 33 Lord Street, LEIGH, WN7 1BY

Website recorded by the regulator: www.cawb.org.uk (displayed as text)

02 Activities

What the charity does

The Company's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in the Borough of Wigan and surrounding areas.

03 Official extract

Charity Annual Return History

Fin Period Start Date
1 April 2024
Fin Period End Date
31 March 2025
Ar Cycle Reference
AR25
Reporting Due Date
31 January 2026
Date Annual Return Received
26 November 2025
Date Accounts Received
26 November 2025
Total Gross Income
£891,748
Total Gross Expenditure
£884,462
Fin Period Start Date
1 April 2023
Fin Period End Date
31 March 2024
Ar Cycle Reference
AR24
Reporting Due Date
31 January 2025
Date Annual Return Received
9 January 2025
Date Accounts Received
9 January 2025
Total Gross Income
£999,828
Total Gross Expenditure
£1,026,153
Fin Period Start Date
1 April 2022
Fin Period End Date
31 March 2023
Ar Cycle Reference
AR23
Reporting Due Date
31 January 2024
Date Annual Return Received
14 November 2023
Date Accounts Received
14 November 2023
Total Gross Income
£981,637
Total Gross Expenditure
£1,011,610
Fin Period Start Date
1 April 2021
Fin Period End Date
31 March 2022
Ar Cycle Reference
AR22
Reporting Due Date
31 January 2023
Date Annual Return Received
4 November 2022
Date Accounts Received
4 November 2022
Total Gross Income
£1,080,832
Total Gross Expenditure
£1,047,626
Fin Period Start Date
1 April 2020
Fin Period End Date
31 March 2021
Ar Cycle Reference
AR21
Reporting Due Date
31 January 2022
Date Annual Return Received
20 January 2022
Date Accounts Received
20 January 2022
Total Gross Income
£1,104,148
Total Gross Expenditure
£1,036,125

04 Official extract

Charity Annual Return Parta

Latest Fin Period Submitted Ind
Yes
Fin Period Order Number
1
Ar Cycle Reference
AR25
Fin Period Start Date
1 April 2024
Fin Period End Date
31 March 2025
Ar Due Date
31 January 2026
Ar Received Date
26 November 2025
Total Gross Income
£891,748
Total Gross Expenditure
£884,462
Grant Making Is Main Activity
No
Count Govt Contracts
0
Count Govt Grants
£1
Income From Government Grants
£479,732
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Payments Acting As Trustee
No
Trustee Receives Payments Services
No
Trustee Receives Other Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
16
Latest Fin Period Submitted Ind
No
Fin Period Order Number
2
Ar Cycle Reference
AR24
Fin Period Start Date
1 April 2023
Fin Period End Date
31 March 2024
Ar Due Date
31 January 2025
Ar Received Date
9 January 2025
Total Gross Income
£999,828
Total Gross Expenditure
£1,026,153
Grant Making Is Main Activity
No
Count Govt Contracts
1
Count Govt Grants
£0
Income From Government Contracts
468220
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Payments Acting As Trustee
No
Trustee Receives Payments Services
No
Trustee Receives Other Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
20
Latest Fin Period Submitted Ind
No
Fin Period Order Number
3
Ar Cycle Reference
AR23
Fin Period Start Date
1 April 2022
Fin Period End Date
31 March 2023
Ar Due Date
31 January 2024
Ar Received Date
14 November 2023
Total Gross Income
£981,637
Total Gross Expenditure
£1,011,610
Grant Making Is Main Activity
No
Count Govt Contracts
0
Count Govt Grants
£1
Income From Government Grants
£446,232
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Payments Acting As Trustee
No
Trustee Receives Payments Services
No
Trustee Receives Other Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
19
Latest Fin Period Submitted Ind
No
Fin Period Order Number
4
Ar Cycle Reference
AR22
Fin Period Start Date
1 April 2021
Fin Period End Date
31 March 2022
Ar Due Date
31 January 2023
Ar Received Date
4 November 2022
Total Gross Income
£1,080,832
Total Gross Expenditure
£1,047,626
Charity Raises Funds From Public
No
Charity Receives Govt Funding Contracts
No
Charity Receives Govt Funding Grants
Yes
Count Govt Grants
£3
Income From Government Grants
£466,232
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
16
Latest Fin Period Submitted Ind
No
Fin Period Order Number
5
Ar Cycle Reference
AR21
Fin Period Start Date
1 April 2020
Fin Period End Date
31 March 2021
Ar Due Date
31 January 2022
Ar Received Date
20 January 2022
Total Gross Income
£1,104,148
Total Gross Expenditure
£1,036,125
Charity Raises Funds From Public
No
Charity Receives Govt Funding Contracts
No
Charity Receives Govt Funding Grants
Yes
Count Govt Grants
£3
Income From Government Grants
£474,035
Charity Has Trading Subsidiary
No
Does Trustee Receive Any Benefit
No
Trustee Resigned Employment
No
Employees Salary Over 60k
No
Count Volunteers
3

05 Official extract

Charity Annual Return Partb

Latest Fin Period Submitted Ind
Yes
Fin Period Order Number
1
Ar Cycle Reference
AR25
Fin Period Start Date
1 April 2024
Fin Period End Date
31 March 2025
Ar Due Date
31 January 2026
Ar Received Date
26 November 2025
Income Donations And Legacies
450144
Income Other Trading Activities
0
Income Charitable Activities
412016
Income Investments
12654
Income Other
16934
Income Total Income And Endowments
891748
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£884,462
Expenditure Other
0
Expenditure Total
884462
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
9919
Expenditure Support Costs
9919
Expenditure Depreciation
0
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£318,952
Assets Total Fixed
0
Assets Own Use
0
Assets Long Term Investment
0
Defined Benefit Pension Scheme
0
Assets Other Assets
£556,203
Assets Total Liabilities
£132,192
Assets Current Investment
0
Assets Total Assets And Liabilities
£424,011
Creditors One Year Total Current
132192
Creditors Falling Due After One Year
0
Assets Cash
£494,157
Funds Endowment
0
Funds Unrestricted
421106
Funds Restricted
2905
Funds Total
424011
Count Employees
29
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
2
Ar Cycle Reference
AR24
Fin Period Start Date
1 April 2023
Fin Period End Date
31 March 2024
Ar Due Date
31 January 2025
Ar Received Date
9 January 2025
Income Donations And Legacies
468436
Income Other Trading Activities
8080
Income Charitable Activities
513024
Income Investments
10288
Income Other
0
Income Total Income And Endowments
999828
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,026,153
Expenditure Other
0
Expenditure Total
1026153
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
7118
Expenditure Support Costs
7118
Expenditure Depreciation
1729
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£290,446
Assets Total Fixed
2578
Assets Own Use
2578
Assets Long Term Investment
0
Defined Benefit Pension Scheme
0
Assets Other Assets
£448,879
Assets Total Liabilities
£34,732
Assets Current Investment
0
Assets Total Assets And Liabilities
£416,725
Creditors One Year Total Current
34732
Creditors Falling Due After One Year
0
Assets Cash
£438,314
Funds Endowment
0
Funds Unrestricted
416725
Funds Restricted
0
Funds Total
416725
Count Employees
34
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
3
Ar Cycle Reference
AR23
Fin Period Start Date
1 April 2022
Fin Period End Date
31 March 2023
Ar Due Date
31 January 2024
Ar Received Date
14 November 2023
Income Donations And Legacies
446830
Income Other Trading Activities
27536
Income Charitable Activities
503473
Income Investments
3798
Income Other
0
Income Total Income And Endowments
981637
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,009,708
Expenditure Other
1902
Expenditure Total
1011610
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
9210
Expenditure Support Costs
9210
Expenditure Depreciation
2308
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£327,450
Assets Total Fixed
4307
Assets Own Use
4307
Assets Long Term Investment
0
Defined Benefit Pension Scheme
0
Assets Other Assets
£485,073
Assets Total Liabilities
£46,330
Assets Current Investment
0
Assets Total Assets And Liabilities
£443,050
Creditors One Year Total Current
46330
Creditors Falling Due After One Year
0
Assets Cash
£463,739
Funds Endowment
0
Funds Unrestricted
443050
Funds Restricted
0
Funds Total
443050
Count Employees
35
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
4
Ar Cycle Reference
AR22
Fin Period Start Date
1 April 2021
Fin Period End Date
31 March 2022
Ar Due Date
31 January 2023
Ar Received Date
4 November 2022
Income Donations And Legacies
469163
Income Other Trading Activities
59304
Income Charitable Activities
552281
Income Investments
84
Income Other
0
Income Total Income And Endowments
1080832
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,047,598
Expenditure Other
28
Expenditure Total
1047626
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
11519
Expenditure Support Costs
0
Expenditure Depreciation
2022
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£301,951
Assets Total Fixed
8517
Assets Own Use
8517
Assets Long Term Investment
0
Defined Benefit Pension Scheme
0
Assets Other Assets
£499,706
Assets Total Liabilities
£35,200
Assets Current Investment
0
Assets Total Assets And Liabilities
£473,023
Creditors One Year Total Current
34600
Creditors Falling Due After One Year
600
Assets Cash
£369,600
Funds Endowment
0
Funds Unrestricted
461255
Funds Restricted
11768
Funds Total
473023
Count Employees
40
Charity Only Accounts
Yes
Latest Fin Period Submitted Ind
No
Fin Period Order Number
5
Ar Cycle Reference
AR21
Fin Period Start Date
1 April 2020
Fin Period End Date
31 March 2021
Ar Due Date
31 January 2022
Ar Received Date
20 January 2022
Income Donations And Legacies
474305
Income Other Trading Activities
10060
Income Charitable Activities
619647
Income Investments
136
Income Other
0
Income Total Income And Endowments
1104148
Income Legacies
0
Income Endowments
0
Expenditure Raising Funds
£0
Expenditure Charitable Expenditure
£1,035,832
Expenditure Other
293
Expenditure Total
1036125
Expenditure Investment Management
0
Expenditure Grants Institution
0
Expenditure Governance
5263
Expenditure Support Costs
0
Expenditure Depreciation
2753
Gain Loss Investment
0
Gain Loss Pension Fund
0
Gain Loss Revaluation Fixed Investment
0
Gain Loss Other
0
Reserves
£326,590
Assets Total Fixed
5409
Assets Own Use
5409
Assets Long Term Investment
0
Defined Benefit Pension Scheme
0
Assets Other Assets
£488,902
Assets Total Liabilities
£54,494
Assets Current Investment
0
Assets Total Assets And Liabilities
£439,817
Creditors One Year Total Current
50898
Creditors Falling Due After One Year
3596
Assets Cash
£462,968
Funds Endowment
0
Funds Unrestricted
413215
Funds Restricted
26602
Funds Total
439817
Count Employees
42
Charity Only Accounts
Yes

06 Official extract

Charity Area Of Operation

Geographic Area Type
Local Authority
Geographic Area Description
Oldham
Parent Geographic Area Type
Metropolitan Counties
Parent Geographic Area Description
Greater Manchester
Welsh Ind
No
Geographic Area Type
Local Authority
Geographic Area Description
Salford City
Parent Geographic Area Type
Metropolitan Counties
Parent Geographic Area Description
Greater Manchester
Welsh Ind
No
Geographic Area Type
Local Authority
Geographic Area Description
Rochdale
Parent Geographic Area Type
Metropolitan Counties
Parent Geographic Area Description
Greater Manchester
Welsh Ind
No
Geographic Area Type
Local Authority
Geographic Area Description
Bury
Parent Geographic Area Type
Metropolitan Counties
Parent Geographic Area Description
Greater Manchester
Welsh Ind
No
Geographic Area Type
Local Authority
Geographic Area Description
Wigan
Parent Geographic Area Type
Metropolitan Counties
Parent Geographic Area Description
Greater Manchester
Welsh Ind
No
Geographic Area Type
Local Authority
Geographic Area Description
Bolton
Parent Geographic Area Type
Metropolitan Counties
Parent Geographic Area Description
Greater Manchester
Welsh Ind
No

07 Official extract

Charity Classification

Classification Code
207
Classification Type
Who
Classification Description
The General Public/mankind
Classification Code
105
Classification Type
What
Classification Description
The Prevention Or Relief Of Poverty
Classification Code
307
Classification Type
How
Classification Description
Provides Advocacy/advice/information

08 Official extract

Charity Event History

Charity Name
CITIZENS ADVICE SERVICE IN THE BOROUGH OF WIGAN
Charity Event Order
1
Event Type
Standard registration
Date Of Event
1989-08-10T00:00:00

09 Official extract

Charity Governing Document

Governing Document Description
MEMORANDUM AND ARTICLES OF ASSOCIATION INCORPORATED 29 MARCH 1989 AS AMENDED BY SPECIAL RESOLUTION DATED 4 JULY 1996.AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 04/06/2015AS AMENDED BY SPECIAL RESOLUTION(S) DATED 27/11/2015AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 21 OCT 2022
Charitable Objects
TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN THE BOROUGH OF WIGAN AND SURROUNDING AREAS
Area Of Benefit
METROPOLITAN BOROUGH OF WIGAN

10 Official extract

Charity Other Names

Charity Name Id
21264
Charity Name Type
Previous name
Charity Name
WIGAN CITIZENS ADVICE BUREAU

11 Official extract

Charity Other Regulators

Regulator Order
1
Regulator Name
Financial Conduct Authority

12 Official extract

Charity Policy

Policy Name
Trustee conflicts of interest policy and procedures
Policy Name
Financial reserves policy and procedures
Policy Name
Internal risk management policy and procedures
Policy Name
Complaints handling
Policy Name
Trustee expenses policy and procedures
Policy Name
Safeguarding vulnerable beneficiaries
Policy Name
Conflicting interests
Policy Name
Paying staff
Policy Name
Serious incident reporting policy and procedures
Policy Name
Volunteer management
Policy Name
Safeguarding policy and procedures
Policy Name
Complaints policy and procedures
Policy Name
Bullying and harassment policy and procedures
Policy Name
Internal charity financial controls policy and procedures
Policy Name
Social media policy and procedures
Policy Name
Risk management