01 Identity
Scottish charity record
- OSCR charity number
- SC000593
- Status
- Active
- Regulatory type
- Standard
- Designated religious body
- No
- Geographical spread
- More than one local authority area in Scotland
- Volunteers
- 1-50 volunteers
- Staff
- 16
- Postcode
- Not supplied
02 Purpose and work
What the charity exists to do
We offer confidential, holistic and impartial advice to the residents of Midlothian on all subjects including housing to benefits. This is offered over the phone, face to face, email and video call. We are a volunteer based service that is operated by both paid staff and volunteers.
Charitable purposes
- the prevention or relief of poverty
- the advancement of education
- the advancement of health
- the advancement of citizenship or community development
- the advancement of human rights, conflict resolution or reconciliation
Beneficiaries
- Older People
- People with disabilities or health problems
- No specific group, or for the benefit of the community
Activities
- It carries out activities or services itself
Constitutional objectives
1.The company's objects are to promote any charitable purposes for the public benefit in Dalkeith and surrounding areas in Midlothian (“the area of local benefit”) and elsewhere, by: (i)The advancement of education by providing clients with information, clarification and understanding of legislation, regulation and services and their legal rights and responsibilities. (ii)The prevention or relief of poverty by assessing clients’ entitlement to welfare benefits, by providing assistance in claiming benefits and by assisting them to appeal against refusal to benefits with a view to avoiding their suffering from poverty. (iii)The advancement of civil and human rights by providing information and assistance to ensure that people do not suffer through ignorance of their civil and human rights and by taking such actions as are intended to redress the situation and redress wrongs and restore justice. (iv)The advancement of health by providing a comprehensive advice service which deals with all aspects of clients’ problems and alleviates the injury, stress and anxiety caused by unsolved problems. (v)The advancement of citizenship or community development by recruiting, training and developing local citizens to be volunteers in and for the Citizens Advice Bureau who in turn assist members of the public in their community and in doing so contribute to the development of their community. Where the objects are being promoted outwith the defined area of local benefit the company may work with organisations with similar aims but shall at all times adhere to the agreed principles for the operation of Citizens Advice Bureau set out from time to time by the Scottish Association of Citizens Advice Bureau.
03 Annual returns
Income and expenditure history
| Year end | Income | Expenditure | Staff | Return received |
|---|---|---|---|---|
| 31 March 2025 | £499,490 | £489,567 | 16 | 10 December 2025 |
| 31 March 2024 | £493,641 | £462,938 | 16 | 17 December 2024 |
| 31 March 2023 | £397,210 | £425,074 | 16 | 12 December 2023 |
| 31 March 2022 | £331,571 | £309,860 | 16 | 2 December 2022 |
| 31 March 2021 | £337,706 | £284,542 | 16 | 18 October 2021 |
Figures are those reported by the charity and supplied in the OSCR bulk download. Blank facts remain distinct from zero.
04 Contact record
Principal office or trustees address
- Address supplied to OSCR
- Not supplied
- Website supplied to OSCR
- Not supplied
- Parent charity
- Not supplied
No direct external links on this profile. The official OSCR record and source documentation are available through BritDB’s dedicated source page.
05 Provenance
Source for this profile
© Crown Copyright and database right 2026. Contains information from the Scottish Charity Register supplied by the Office of the Scottish Charity Regulator and licensed under the Open Government Licence v.3.0. BritDB is an independent service and does not claim to be the Scottish Charity Register.