01 Identity
Scottish charity record
- OSCR charity number
- SC002558
- Status
- Active
- Regulatory type
- Standard
- Designated religious body
- No
- Geographical spread
- Wider, but within one local authority area
- Volunteers
- 1-50 volunteers
- Staff
- 19
- Postcode
- G82 1NW
OSCR note: This SCIO was incorporated as a result of the conversion of a charitable company (Company name: West Dunbartonshire Citizens Advice Bureau, company number: SC209080)
02 Purpose and work
What the charity exists to do
We provide a holistic, generalist advice service we provide advice and assistance on welfare benefits, debt, housing, employment, consumer, family, travel, neighbour issues, etc. The CAB service is open to the whole community. In the year 2024-2025, West Dunbartonshire Citizens Advice Bureau advised and assisted 4,559 clients and dealt with 33,486 issues. This work generated just under £1.6 million in client financial gains (including debt write-offs). We continue to adopt a multi-channel approach with our face-to-face advice service being supplemented by digital and telephone advice and assistance (Freephone, Livechat, Email, Web enquiries). To ensure we are as accessible as possible we have been successfully operating outreach projects which will enable us to deliver advice services in the communities we serve,
Charitable purposes
- the advancement of education
- the advancement of health
- the advancement of citizenship or community development
- the relief of those in need by reason of age, ill-health, disability, financial hardship or other disadvantage
Beneficiaries
- Other defined groups
Activities
- It carries out activities or services itself
Constitutional objectives
The organisation has been formed to benefit principally the area of West Dunbartonshire (the 'Area of Benefit') with the following purposes: Powers 4.1 the advancement of education through (but not limited to) providing individuals with information, clarification and understanding of legislation and their legal rights and responsibilities. 4.2 the relief of those in need through (but not limited to) (i) assessing individuals' entitlement to welfare benefits. (ii) providing assistance in claiming benefits. and (iii) assisting individuals to appeal against refusal of benefits. 4.3 the advancement of health through (but not limited to) providing a comprehensive advice service which seeks to address individuals' problems and thereby alleviates the injury to health, stress and anxiety caused by unsolved problems. and 4.4 the advancement of community development through (but not limited to) recruiting, training and developing local citizens to be volunteers in and for the Bureau, who in turn assist members of the public within the Area of Benefit, and in doing so contribute to the development of the Area of Benefit.
03 Annual returns
Income and expenditure history
| Year end | Income | Expenditure | Staff | Return received |
|---|---|---|---|---|
| 31 March 2025 | £544,199 | £509,776 | 19 | 5 January 2026 |
| 31 March 2024 | £501,773 | £491,257 | 19 | 17 December 2024 |
| 31 March 2023 | £564,536 | £605,345 | 19 | 11 September 2023 |
| 31 March 2022 | £600,127 | £537,275 | 19 | 31 October 2022 |
| 31 March 2021 | £630,260 | £599,342 | 19 | 1 December 2021 |
Figures are those reported by the charity and supplied in the OSCR bulk download. Blank facts remain distinct from zero.
04 Contact record
Principal office or trustees address
- Address supplied to OSCR
- Bridgend House, 179 High Street, Dumbarton
- Website supplied to OSCR
- www.wdcab.co.uk
- Parent charity
- Not supplied
No direct external links on this profile. The official OSCR record and source documentation are available through BritDB’s dedicated source page.
05 Provenance
Source for this profile
© Crown Copyright and database right 2026. Contains information from the Scottish Charity Register supplied by the Office of the Scottish Charity Regulator and licensed under the Open Government Licence v.3.0. BritDB is an independent service and does not claim to be the Scottish Charity Register.