CALOR GAS LIMITED

• Payment terms are agreed between suppliers and our purchasing department upon being set up.
• Approximately 50% of suppliers are on a 30-day payment term.
• Payment runs are scheduled approximately every 2-3 days. As an invoice approaches its due date, it will be included on the next available payment run to ensure that we pay to terms.
• Suppliers are advised to speak to the purchasing department should they want to negotiate new payment terms.
• If payment terms are changed, any current invoices awaiting payment have the due dates changed in line with the new terms.

• Statements are checked daily for any overdue invoices. Copies are requested if they are not found in our system. Invoices awaiting authorising are chased up for status updates.
• If a supplier calls/emails for invoice payment, these are chased up with whomever the invoice is allocated to for authorising/receipting. Managerial input may be required if there is no response.
• Queried invoices are raised with suppliers at the earliest possible opportunity via email and/or telephone.
• Notes are added to invoices on our system and updated with every new communication, so all staff are aware of the current status.
• Invoices will remain in query until a mutual resolution has been agreed for example: a credit note raised or a breakdown of what the invoice is.
• Once an overdue invoice has been authorised, these are processed in time for the next available payment run.