KIMBERLY - CLARK LIMITED

a. Kimberly-Clark has established global payment terms. Only the payment terms approved centrally are allowed with suppliers, whether covered by contract, Purchase Order or non-Purchase Order. Only if there is a long-term need and there is sufficient reason not to adopt the nearest standard global term, regional exceptions can be requested through an established exception approval process. It is expected to have the regional exceptions reviewed periodically to ensure they are still valid. b. As standard we have a set of Net Payment terms (from invoice date or invoice receipt date according to regional initiatives) ranging from Immediate payment to 180 days payment, a set of payment terms with discount (where early payment leads to a pre-agreed discount %).

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1. Issues with invoice payments are being highlighted to Accounts Payables for resolution. If there is no resolution, the issue is being escalated to the key business contact at Kimberly-Clark. 2. If key contact agrees to complaint then he/she will internally escalate to ensure necessary actions are being taken within the organization. If actions are delayed there is an escalation process to highlight the gap to management. 3. If key contact does not agree to complaint and both parties are not able to come to an agreement, the issue will be escalated to the Procurement contact to mediate. If no resolution can be achieved, it might require legal involvement.