BRITISH HEART FOUNDATION

The BHF's standard supplier terms and conditions require the BHF to pay undisputed invoices within 30 days of the invoice date. Suppliers should only invoice the BHF when the goods or services procured have been delivered to the BHF. The BHF offers favourable payment terms for our logistics fleet service providers with invoices paid within 18 days of the invoice date. The BHF’s standard terms and conditions do not permit suppliers to use supply chain financing to factor invoices without the BHF’s written permission. Many of our suppliers do factor their invoices with our express written agreement. Full terms and conditions can be viewed on our website at https://www.bhf.org.uk/what-we-do/our-policies/supplier-terms-and-conditions

When the BHF receives products or services from a supplier which are not at the required standard the BHFs key contact with the supplier will advise the supplier within 5 working days and will work with the supplier to agree any possible resolution to the dispute. The key contact is normally the BHF employee who delivered the approved purchase order to the supplier. When a supplier invoice is received that does not include a valid purchase order number, or where the BHF has not recorded the receipt of the goods, or where there are issues with the invoice format or VAT charges, our accounts payable team will contact the supplier within 5 working days of the receipt of the invoice to clarify and/or resolve. The BHF’s accounts payable team can be contacted at APqueries@bhf.org.uk