BIFFA WASTE SERVICES LIMITED

Our business standard payment terms are between 30 and 60 days. All vendors are paid on a bi- weekly payment run, apart for Major Reciprocal suppliers where payment terms are aligned and payments are made at the end of the calendar month. Invoice payment cycles are weekly on Wednesday and Friday and include cleared and posted invoices up to the invoice due date. This ensures our Suppliers receive payments on time aligned with their commerical terms.

Our payment cycles were updated in Janauary 2025, this coincided with implementation of a new Finance and P2P system . This change is applicable to all existing and new suppliers alike. Other standard contract terms include that suppliers of goods and services must comply with Biffa internal procure to pay policies, all relevant legislation and international standards in relation to: trading policy, child and forced labour, health and safety of workers, non-discrimination, employment law, human rights and bribery and corruption. In particular, suppliers must be able to demonstrate compliance with both the letter and spirit of the Modern Slavery Act 2015.

Biffa Group Ltd reserves the right to discontinue business with suppliers who do not comply with our requirements in this area. Any change in terms such as this are communicated to suppliers both by hard copy and email to the nominated supplier contact. Prior consultation was not appropriate in this case as the change was a regulatory requirement.

Our dispute resolution process has been consistent for a number of years. Suppliers will contact Accounts Payable and the originator of the order in the first instance to highlight any issues. If the delay is related to a problem in the normal approval process then this will be managed and resolved by the Accounts Payable department. If the issues are related to payment terms or credit account limits then this is escalated to and managed by the appropriate Group Procurement Category Manager who will discuss the matter directly with the supplier and agree a mutually acceptable solution to the problem. Solutions may include extending our credit line, reducing payment terms or increasing order frequency. Issues are resolved promptly.