FAMILY ACTION

Our standard payment terms are 60 days from the
date of invoice. A number of freelance suppliers are
on zero payment terms to ensure that where possible
they are on the next available payment run after
invoice approval. However we run our supplier
payments every two weeks.

If there is a separate agreement between the
supplier and Family Action relating to the supply of
the goods or services to which an invoice relates,
disputes relating to the invoice will be treated as a
dispute arising under that agreement. Where there is
no separate agreement, disputes shall be dealt with
according to Family Action standard Terms and
Conditions of Purchase. Family Action reserves the
right to withhold payment of disputed amounts
pending resolution. However, Family Action values its
long-term relationships with suppliers and
endeavours to settle any invoicing disputes quickly.
In the first instance, any dispute should be settled
between the Family Action representative who
placed the order, and an authorised person for the
supplier. If, after 14 days, the dispute is unresolved,
the supplier can re-direct the dispute by emailing the
Accounts Payable Team on
financedocuments@family-action.org.uk with a copy
of the invoice, a summary of the issue(s) and
correspondence to date in respect of the dispute.
The Accounts Payable Team will escalate the
information within Family Action to facilitate
resolution where possible